Last post on May 16, 2013 at 9:55 AM
You are in the Chevrolet Uplander
What is this discussion about?
Chevrolet Uplander, Pontiac Montana, Pontiac Montana SV6, Saturn Relay, Buick Terraza, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#95 of 104 Re: You call this customer service, Sarah? [gigi1957]
Oct 01, 2012 (6:38 am)
Good morning gigi1957,
I see that you've contacted us in the past - if you wanted to email us either your Service Request number (71-**********) or the last 8 digits of your VIN we could check into that further to see if there's anything further we can do. Our email is socialmediagm.com
Sarah, GM Customer Service
#96 of 104 Re: Results, Anyone? [gigi1957]
Oct 01, 2012 (3:34 pm)
Sorry to hear of the problems with your GM vehicles. I own a 2007 Uplander and it has been less problematic than your vehicle. The brake problems on the early models like yours (2005 was the first year for the Uplander) has a lot to do with the oversized wheels (17 in. rims) and only 5 lugnuts per wheel. GM added an extra lugnut per wheel with the later models which reduces some of the brake problems. I find the brake pads wear quickly (20k to 30k miles) but I haven't had any other issues with the brakes. Aftermarket ceramic brake pads will help, but the number of lugnuts is a design issue which can not be fixed on your vehicle. Also, the later models got GM's 3900 V6 which is a big improvement over the 3500 found in your vehicle. You're probably better off trading in the Uplander and getting something else that better suits your needs and is more reliable. Good luck.
#97 of 104 Re: You call this customer service, Sarah? [gigi1957]
Oct 03, 2012 (2:24 pm)
I can't help you with your front end but I can tell you that I replaced the poor GM front brake pads and rotors with replacement parts made by Raybestos. Problem solved for 40,000+ miles...
#98 of 104 Still No Response To My Challenge?
Oct 05, 2012 (7:11 pm)
So Sarah has time to request more VINs but does not have time to tell us why we should provide them. This could be as little as one well-phrased, B.S.-free sentence.
EXCELLENT customer service. Truly. It has made me a GM customer for LIFE . . .
. . . not. Way to go Sarah, you are making your company look worse than it already did!
#99 of 104 Re: Still No Response To My Challenge? [dkstocker]
Oct 06, 2012 (3:24 am)
Serviceless Sarah is not trying to help you. I know someone in GM's Risk Management group and they talk about the "social media multiplier" to risk (i.e. that a failure goes "viral") What she's trying to do is to negate the effect of this blog so that if potential new car buyers search here, they'll think GM "Cares." If anyone on this message board has actually gotten assistance from GM, I'd like to hear what worked (so far nothing does for me). I took GM's advice, spent a day at a dealer for an intermittent check engine light (under warranty) and was told their best guess is to tear the engine apart at a cost of $1400 (not covered by warranty even though car is still within warranty period and mileage). What's the point of buying a new car from GM when they refuse to honor their warranty? They know they have more lawyers than we can ever afford, and their bullying way of dealing with problems doesn't get them fixed, but it does save GM money and allow them to avoid their obligation to the customers.
Here's what I suggest (won't get your car fixed but it'll make you happier and might get Serviceless Sarah's attention) -
Post negative reviews on every website and blog that you can find. Keep it factual but be sure to use lots of keywords - mention every current model that GM makes (even if it's not yours), so that when someone is looking to buy a new car and do research, your review will be near the top of the search list. When you post something on this site, be sure to check the box that says Share on Facebook to spread its reach. At some point Sarah won't be able to keep up (though I doubt her real name is Sarah, there's probably a hundred just like her who all use the same name, even the guys).
I dont have the time to do this but I've seen it work before - stick some lemons on the side of the car and then drive around in front of the local dealers. Be sure to have someone there with a video camera, and be sure to get the name of the dealership in the shot. Then, post to Youtube and wait for the fun to begin. Be sure to send the link to every media outlet in your area. Instant viral video.
Sarah (or George, or whatever your name is) what empowerment do you have to fix any of this? If your only authority is to ask for VIN numbers, YOU"RE NOT HELPING. Get someone from GM on this blog who is empowered to make a decision to help us and GET OUT OF THE WAY!
#100 of 104 Re: Still No Response To My Challenge? [pos08uplander]
Oct 06, 2012 (7:29 am)
I don't know if anyone has actually been helped here or not. I do know that after I posted on here about my 2 GM vehicles there was a woman in our area driving home from church in her 2004 Malibu and the steering locked up causing her to lose control of her car and hit a utility pole. She survive, but her car is totaled. The vehicle had been to the local dealership about 4 times and supposedly they couldn't find the problem. I own a 1984 Chevrolet Corvette that's in better shape than either of my 2005 vehicles.
#101 of 104 Re: Still No Response To My Challenge? [dkstocker]
Oct 08, 2012 (9:15 am)
Sorry I had missed your follow-up message! Sometimes the search tool we use does not flag all responses, and again I apologize for that.
With your VIN, we're able to search our records to get a good idea of your history with the vehicle, as well as gives us the ability for us to provide you with any pertinent information we can find about the given situation (relevant recalls, special coverages, warranty information, etc.). We use it to build a Service Request, through which we do interact with the dealership to learn more about what's going on with the vehicle after a diagnosis and to see what we can do in the situation.
Additionally, if we build this Service Request, it is logged in our database and can be accessed by different departments within GM (including brand quality).
Sarah, GM Customer Service
#102 of 104 Good For Thee, Not For Me?
Oct 11, 2012 (6:43 pm)
Okay, so I send you my VIN. You get one more tick in your database saying 'this car has problems' and you run a search and find that X work was or was not done. It still doesn't fix my car, and I'm pretty sure it doesn't even get me a free code-reading on a Tech II scanner at my local dealership - MUCH less a free repair on an old car. I'm not really interested in populating a GM database, but I AM somewhat interested in having my car working 100%.
Pertinent information - apparently there are several insouluble mystery problems or there would be answers on all these threads about how people came away with FIXED cars.
Recalls - wouldn't that be nice!
Special coverages - apparently not even STANDARD coverage, see post #99 above
Warranty information - at 7 years and 75,000 miles, not on a GM
Color me still unconvinced, skeptical of GM's commitment even to FIX problems, much less genuine Customer Service, and yes even a bit hostile toward the uncaring attitude I find here and elsewhere.
Here is what a world-class giant car company does, that CARES about their products, CARES about their customers, and CARES that their customers come get more of their products in the future: When there is a known problem with lots of potentially-fatal events caused by the problem being posted all over the internet, they assign some people to find the owners of potentially-affected vehicles and FIX the problem. This is not the same as hope the owners come in, charge them $$$$ and let them drive away with cars still broken in potentially-lethal ways.
If a scam/fake/worthless aftermarket warranty company can figure out how to send me a postcard asking for my business, how is it General Motors can't? How is this even a question?
#103 of 104 ABS Traction Control and service Stability Sytem
May 15, 2013 (5:21 pm)
I have a 2007 chevy Uplander and the service ABS and Traction Control and Service Stability System warnings light have started to come on but not with any regularity. The van only has 108,942 km on it i have read that there are alot of people having these issues. The last 4 digit of vin are 0131. is there actually a fix for this or is it a money pit
#104 of 104 Re: ABS Traction Control and service Stability Sytem [brown1315]
May 16, 2013 (9:55 am)
Mine just came on AGAIN. I've had it fixed 4 times now. I think the repairs have only lasted a year or less.
I paid $1200 the first time and lucked into the shop fixing it under warranty the last 3 times. They did tell me though that if it happened again they would not repair it for free again. They have seen and repaired many of these. I really think it is a flaw in the design somewhere.
I just paid my 2006 off (dealer driven and bought in 2007) so I'm going to keep it hopefully another year or so. I feel like if I sell it now I won't be able to get what it should be worth so I'm waiting so I can at least not loose money.
Good luck. If you get it fixed keep track of your warranty and stay on top of the issue.