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Prices Paid: Buying & Leasing Experiences Mazda CX-9 Prices Paid and Buying Experience
2198 messages, Last post on Nov 29, 2009 at 12:28 PM
You are in the Prices Paid: Buying & Leasing Experiences Forum. Your Hosts are car_man & kyfdx
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In September I made my Mazda 5 lease payment. The company mis-posted the amount and processed the check for $90.00 less than what it should have been. I made my October payment. In the last 24 hours I have received four phone calls from very rude individuals who each have given me a different story as to why I was late $90.00. I responded to the first call prior to researching the issue and stated I would send the amount immediately. I was then called three more times after that and was told they did not have an automated system to record the first calls. I asked to speak to a supervisor and was given the name of an individual who does not even exist in the company. I was given a fax number and faxed a copy of the check to that number. When I went to call the person I had faxed it too I was told he did not exist in the company. Eventually after four more calls I found that in fact the fax was received and the issue was being researched. Conclusion undoubtedly the most rude, arrogant and dishonest company I have ever done business with. I personally would not buy any product from Ford Motor company in the future including Ford, Volvo, Jaguar, Lincoln etc. If you do I would strongly recommend not financing through either Ford credit or Mazda. While the financial future of this company in tenuous they have decided to abuse the customer probably as a strategy to maintain a dwindling cash flow. I also will not do business with the dealer Scott Mazda in Allentown PA. I have filed a report with the FTC re the harassment by Ford Motor Company by telephone. The number of calls especially given the amount was excessive. The manner of the call agents varies from passive aggressive to out right hostel. These are cruel nasty people. They seem to find pleasure in harassing their consumers.
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Replying to: dfz1 (Nov 01, 2008 9:05 am) I'm sorry to hear that you have been treated like this. Unfortunately, people who do basic work at banks and insurance companies really are not top notch in customer service, although they should be. I really do not think it's wise to not buy another Mazda product because of this experience. I have always bought a car because of the car it's self, and have not bought the car because of the car it's self. Lets face it, Saturn has the best customer service in the industry, and I could car less how good they treat me, they still build a sub par vehicle. All future financial transactions will be handled by JP Morgan Chase employees. |
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I'm looking to buy CX-9. Anybody got any suggestions on the good dealer in Atalnta, GA area? Any price suggestion on AWD Sport?
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Replying to: harshveda (Nov 01, 2008 6:35 pm) I purchased a Black on Black 2008 CX-9 Touring AWD with Bose, Moonroof, Back-up Camera and Roof Rails in DE. The MSRP was $36,320, Discounted $ 7,827 to $28,493 and out the door for $ 30,300 with TTL. Thanks to all the contributors for their input. |
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Replying to: aviboy97 (Oct 26, 2008 6:07 pm) i do make it clear that my numbers are the BEST case scenario. finally, i also have explained in earlier posts that dealers are not making money hand over fist when they make such deals, and that i don't think people ought to try to bleed them dry .
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I am in IL, I was quoted $30,814 (including TTL) for an '08 touring including the bose and sunroof package. This was on the internet without any negotiations.
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Replying to: dealmaestro10 (Nov 03, 2008 7:57 am) What is the price without TTL? Since TTL varies by state, it really isn't fair to compare prices including TTL. In Nebraska we pay TTL at the county DMV, not at the dealer. John |
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Replying to: dealmaestro10 (Nov 03, 2008 7:57 am)
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Replying to: dgvet (Nov 03, 2008 9:09 am) Sell Price: $32,792 IL Doc: $150 Cook County Tax: $15 Sales Tax: $2,635.36 Plates: $143 Rebates: Total: $29,485.36 Who was the dealer that you went to dgvet?
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Replying to: dealmaestro10 (Nov 03, 2008 10:17 am)
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