Last post on Oct 02, 2009 at 6:19 AM
You are in the Honda CR-V
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Honda CR-V, Car Buying, SUV
#6 of 35 Say which state your dealership is in in the title
Jan 04, 2007 (4:19 pm)
In your title of your message, please state which state the dealership that you are talking about is in. This forum is more for California dealerships, but other states are welcome as well!
#7 of 35 Re: Say which state your dealership is in in the title [lolu143]
Jan 04, 2007 (5:33 pm)
This forum is more for California dealerships ...
#8 of 35 NJ - stay away from Planet Honda!
Jan 04, 2007 (9:31 pm)
Planet Honda in Union, New Jersey are liars.
Don't trust them!
We had a horrible experience.
#9 of 35 Re: Say which state your dealership is in in the title [tidester]
Jan 04, 2007 (11:55 pm)
No problem! Everyone is welcome to share their best dealership experiences or on the otherhand...vent their worst experiences! Have a good day!
#10 of 35 Re: MSP Dealers
Jan 05, 2007 (8:57 am)
As I mentioned before in the Prices Paid forum, I agree on Richfield-Bloomington Honda - worst in the win Cities. The Internet Mgr pulled a typical bait & switch, wasted a good Sat morning; the finance dude tried the GAP extortion (rate is 5.99% , but 6.49% if you don't buy GAP from us, it's the bank's requirement, doesn't matter if you have it through your Ins Co). The Luther Dealers (Hopkins and Brookdale) were very responsive and competitive, eventually bought from Hopkins Honda - the Internet Mgr was great, matched the lowest quote, no pressure, coordinated the deal with the finance person seamlessly, spent a total of 30 min in the dealership. All was done by e-mail. Buerkle did not respond, the Sales person was nice, but mentioned that would sell for MSRP only, so it was a short visit.
Wow, you tried as far as Brainerd! I didn't contact even Burnsville.
#11 of 35 Re: MSP Dealers [sky23213]
Jan 10, 2007 (2:26 pm)
My experience was good with Burkey and Hopkins. Bloomington was TERRIBLE. I contacted the fleet Mgr and he just played the if I do this, Would you buy today game. I told him firmly that I was going to buy today or tomorrow and if he would be willing to sell the car for that price I would buy today. He refused to say yes or no just kept trying to say things like if I give you x amount of oil changes will you buy today. When I responded for the third or forth time that I was buying today would he be willing to sell the car he just responded with expletives and then hung up.
#12 of 35 Re: MSP Dealers [phisher]
Jan 11, 2007 (10:14 am)
Honda Cars of Mesa (AZ) was WONDERFUL to work with!! Excellent price, very professional service (even the Finance Guy ), and they had my 2007 CR-V EX-L 2WD in Glacier Blue Metallic in less than two weeks when I'd been told that there weren't any coming into the valley for two months!!
#13 of 35 Worst Honda Dealership Experience of My Life . . .
Jan 11, 2007 (10:58 am)
. . . was with Tempe Honda. Let me preface this by saying that due to an accident last December which totalled my '04 CR-V EX, I was in "urgent" need of a new car. At first I thought that I would go with an '06 as I preferred the familiar body styling of my Gen 2, to the newly re-designed '07's.
When I had my car towed to Tempe Honda after the accident on December 4, they still had a half dozen or more 06's on the lot & the salesman I met with assured me that he could get me a very good deal on one. After the insurance declared my car a "total loss" ten days later, I immediately went back to Tempe Honda to see what they would do on an '06. I was told that the ones that they had on the lot had all been sold & I wouldn't find an '06 anywhere in the Phoenix area.
So I took an '07 for a test drive & I liked the way it handled & the added safety features. The salesman agreed to try to locate an '06 SE in Pewter Pearl for me, but he warned that there might be some cost to bring it in from out of the area. I figured with the "deal" I'd be getting, I could handle a freight charge.
The following week (12/22) he called me to tell me that he had located a new '06 in Pewter Pearl, just like I wanted & it was on their lot & I should come right over to grab it up. I immediately drove over there & met with him, and when he took me out to see it, I asked "Where is it?" and he said "Right there", pointed to a Saharra Sand Metallic CR-V SE that I had previously seen on their Used Car Lot. When I pointed out to him that this was not Pewter Pearl, he just shrugged his shoulders & played dumb. I probably should have walked out then, but having talked myself into the '07, I decided to go ahead & see what I could do on that.
We sat down & I told him that I wanted an '07 CR-V EX-L 2WD but without any of their "packages". I also pointed out to him that in addition to purchasing my '04 CR-V EX there, my son had purchased his '07 Fit & I had also sent them three other customers who I knew had bought cars from them, in addition to having all our Hondas serviced by them over the last 18 years. He told me that MSRP was $25,395 and asked what I would like to pay for this car. I explained that I had done some research & I gave him my number (Invoice + $1,000) & he went back to present the offer to his sales manager.
He came back with the sales manager who told me that those cars are going for MSRP only & not one cent less!! I again explained to him my history with their dealership and was FINALLY able to get him to let me have tint at "his cost" of $169 if I paid full MSRP for the vehicle. He said that they have one on order which has a build date of 01/11/07 & they hoped to see by the end of February. Given my situation, I went ahead & put a FULLY REFUNDABLE $500.00 deposit on that car. But later at home, I just did not feel good about the deal, so I decided to see if I could find an '06 on my own & wait for the demand to slow down to meet the supply of '07's. I requested & got a quote from Tempe Honda's Internet Dept. for $21,602 for an '06 CR-V SE.
On Christmas Eve, I stopped by their lot to show my son the USED BEIGE '06 that they had tried to pass off to me as a NEW PEWTER PEARL. We were approached by a salesman from the Used Car department, who told me that car was probably sold, but that he could DEFINITELY get me a new one for the quoted price. Foolishly I believed him, having seen several on the lot on our way in to the dealership. He said that he'd get it all set up & I should call him later that afternoon. When I called him, he said we were all set to go & bring my cheque book right over. But when we arrived there, less than 10 minutes later, I was told that he was out on a test drive with a customer, and they would call to advise him that I was there. There was a bit of a hushed phone conversation & then I was told that there had been a mix-up & they don't have any '06's. I thanked them for wasting my precious time on Christmas Eve, turned on my heel & left!
I'm happy to report, that I am now the VERY HAPPY new owner of a 2007 CR-V EX-L 2WD bought for $1167 BELOW Tempe Honda's LOWEST price!! (see above post)
And you can believe that neither my son, nor I will be darkening Tempe Honda's doors again! (except to demand the immediate credit to my credit card of my $500 deposit)& to deliver copies of the letter detailing my treatment which I will be writing to Tempe Honda management, United Auto Group(their parent company), JDPowers, American Honda and others.
PS - sorry this was such a long post, but I want others to be aware of all the deception & chicanery employed by Tempe Honda.
#14 of 35 Albany OR, Bill Rogers Honda
Jan 13, 2007 (5:32 pm)
We have purchased 2 new Hondas from BR in the past year. Our first one was totaled and we had to replace it.
No pressure, no financing games, they got us color we wanted from another dealer. Good service department.
We went to DeLon Honda in Salem and they tried to pressure us to buy today. Kept trying to get us to make an offer, only to refuse it. I was quite happy to tell them when they called me back a week later to accept my offer that I had already a bought a new car.
#15 of 35 Fabulous Dealer in Houston Metropolitan Area
Jan 22, 2007 (12:11 am)
We have been shopping for a 2007 LX 2WD CR-V since the end of November. We initially started with the two Honda dealers (Clear Lake and McDavid) that were less than 10 miles from us. As many of you know, CR-Vs are flying off the lots as fast as they come in.
We wasted a good month and a half dealing with bait and switch tactics, being told that we should just get an EX, and that we would have to pay MSRP if we wanted a CR-V. We were willing to take most colors except for black or dark blue but they only seemed to have black available. Finally, one sales guy at McDavid said if we paid MSRP, he would contact other dealers to find the color we wanted but we would have to put down a $500 deposit and gee, "why not buy an EX".. yada yada.
Clear Lake gave us a "special internet fleet" price that was only valid for about two weeks but never had vehicles available and the salesguy never followed through on contacting us when shipment manifests and VIN #s were available. When I checked their record with the Houston BBB, I discovered they had an unsatisfactory record.
During this time, on a whim, I e-mailed the people at RELIANCE HONDA in Lake Jackson which is 40 miles from our home but about 20 miles from my husband's employer. I looked at their inventory on their web site and saw a lovely green tea LX CR-V and emailed to see if it was still on the lot. To my surprise, the sales manager himself emailed back and answered all of my questions, he was even willing to match the "special" price from Honda of Clear Lake.
We got caught up with the holidays and illness and put off the CR-V search until January. When I emailed the Reliance Honda sales manager again, he again promptly returned my emails and informed me that he did have one LX CR-V available in red. My husband was not real thrilled about red as he was currently driving a red car and then the sales manager remembered that we liked the green tea color. He did some calling and negotiating with other dealers in Texas and orchestrated a trade for a green tea model in Wichita Falls, TX (which is near the Oklahoma border). He had his transport man leave that Friday afternoon so that, after an overnight stay, the car could be transported back by Saturday for us to look at and possibly buy. He asked for no deposit and took a big gamble that we would actually come and buy the car. He also honored the price he agreed to over a month ago even though the other dealers we dealt with were now asking for MSRP.
When we arrived, we were impressed by the professionalism and friendliness of the staff. Our salesperson was very attentive and made sure that we knew about all of the CR-V amenities and how to use them before we left. We had a trade-in-: a beat up 1997 Saturn SW2 with almost 140,000 miles on it. The sales manager gave us a fair price on it, soley based on the Kelley Blue book value. There was no pressure about buying extended warranties, VIN etching, or other optional equipment and services. All the extra fees that come with T,T&L were estimated and emailed to me before we arrived so we were not surprised once we got there.
According to Reliance Honda's web site, the sales people do not work on commission-they are salaried. I checked with the BBB, they have had one complaint which was promptly resolved. It is well worth your time to take a roadtrip to this dealer-they want your business and are willing to expend a lot of time, energy, and resources to try to meet your needs. I was surprised how willing they were to go the extra mile, literally, to get us the vehicle we wanted. On top of that, we paid less than MSRP . I really appreciated that the sales manager was willing to communicate via email and did not pressure for phone numbers or more contact. We had a very relaxed and efficient buying experience. We highly recommend Reliance Honda to anyone who is looking for a car in the Houston Metro area.