Last post on Oct 09, 2013 at 9:27 AM
You are in the Honda CR-V
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Honda CR-V, Car Buying, SUV
#16 of 39 Fremont Honda in California
Jan 22, 2007 (12:53 pm)
I recently purchased my new CRV on Saturday and was impressed with the professionalism with Fremont Honda. They were very detailed in explaining how each itemized cost is derived, showed me the invoice of the car without me asking for it and after I bought the car, provided a checklist to mark off what is wrong with the car when I did my final inspection and finally showed the vehicle in and out, including the engine without me asking for it. I was done within an hour. They did not pressure me to buy anything extra, which is good! I highly recommend this dealership, ask for salesperson initials PWong.
#17 of 39 Pompano Honda - Pompano Beach, Florida
Jan 28, 2007 (9:26 am)
Can't speak for all the salesmen there, but the one I had was horrible! Arrogant and rude -- acted like he was doing ME a favor by selling me a new car. For the test drive, he took me around a short, residential block (speed limit 30 mph) and then back to the dealership! What kind of a test drive is that?? I could have driven a 1960 Buick 30 mph and gotten the same impression! He offered no options (I didn't know to ask - nor did I know that there WERE options!) and now I find that I could have added a subwoofer! Granted, I was inexperienced and should have done more homework prior to purchasing my new car, but I guess I was just too excited about finally getting it. Wish I'd gone elsewhere and dealt with someone who actually cared that I was spending my life savings -- on a downpayment and that this was my very first new car purchase! The guy at Pompano Honda was a total and complete, uncaring jerk! I'd like to trade it for another one with the things on it that I want! Lesson learned -- if you don't like the salesman, go elsewhere!
#18 of 39 BEST Southern California Dealers to work with...
Jan 28, 2007 (9:58 am)
I did quite a bit of research (internet & direct) prior to my 07 CRV purchase. I found Scott Robinson Honda in Torrance CA. & Miller Honda in Culver City CA. to have the least amount of BS and the best pricing of anyone. They both treated me fairly & honestly.
#19 of 39 Great experience at Gardena Honda.................
Feb 05, 2007 (3:58 pm)
I researched the CR-V,checked it out and even sold my Lexus RX300 via private party on Craigslist prior to my actual purchase.
Ater contacting about 10-12 thru on the internet departments of about 12 dealers in and around the Los Angeles area. Indicating what I wanted EX-L 2wd w/o navi in black and black, I got a great deal via a e-quote from Gardena Honda (Danny) in their internet department of $24,700 which is a competitive quote, since the car is so hot in LA right now and their was only about 6-8 in the whole state with the color & trim that I wanted.
When me and my wife went in to do the deal, they were very professional and we were in and out with the car within a little over a hour.It was also very nice that both our salesman and the head of the internet department called me the next day after the sale to make sure I was happy, the car was okay and that the purchasing experience was outstanding. Overall, everything was great and even though I had a Lexus, I love this car.
Thanks for everyone's contribution over the past month as I have been shopping and reading the comments on the board.
#20 of 39 Birmingham AL dealerships
Feb 21, 2007 (12:40 pm)
All of my dealings have been with Tameron Honda in Hoover (sold me both my 03 CRV and 04 Odyssey when they were new, and all service for those vehicles has been done there).
The customer service there has been excellent; although, I've never had a big problem with either car to really put them to the test.
They may be a bit more pricey than other dealers, particularly for sales; however, the convenience factor is huge since I live about 2 miles from their location.
I'd be curious to hear if anyone else who may live in the Birmingham area has experiences with Tameron or other dealers they would like to share.
#21 of 39 Customer Satisfaction Surveys
Feb 22, 2007 (2:59 am)
Does anyone have any idea what these are used for??? Are they used to give bonuses? Awards for the dealership? Have people been fired for non-fives? Any insight would be nice.
During the transaction, the sales agent asks me to give him all "5"s on the customer satisfaction survey.
Then after the deal is closed, he reminds me to give him "5s". He also adds that someone received one "4" and they were fired from their job.
A few days later, he contacted me on the telephone for a related transaction. He leaves a reminder to give him all 5s.
I went back to the dealership for installation of options. I was reminded to give him all 5s, because his job depends on it.
It was so bad that my co-worker asked me if he stood outside my house in a sandwich board with a big 5 on it.
I was dissatisfied with several key aspects of his service, but I was initially willing to give the benefit of the doubt. But the prompting for fives pushed me over the edge. I actually asked the surveyers to call me back in a week so that I could have time to work through my feelings.
I told the truth. I also mentioned the "prompting for 5s." I asked what the purpose of the survey is if we are encouraged to not give feedback or suggestions for improvement. The surveyer was appalled. He mentioned that is AGAINST company policy and that retailers are prohibited from doing that.
So, what are the surveys used for?
#22 of 39 Re: Customer Satisfaction Surveys [micki2]
Feb 22, 2007 (6:30 am)
Thanks for sharing the information about the survey. Was the survey from HMC directly? Did they have an option for an internet based option or is it over the phone only?
#23 of 39 Re: Customer Satisfaction Surveys [nearmsp]
Feb 22, 2007 (7:01 am)
It was a phone survey by Honda Motor Company. Is it used to determine bonuses? Why is there such a push for all fives?
#24 of 39 Re: Customer Satisfaction Surveys [micki2]
by Stever@Edmunds HOST
Feb 22, 2007 (4:21 pm)
We just happen to have a discussion called Customer Satisfaction Surveys.
The issue comes up often in the Stories from the Sales Frontlines discussion too.
And yeah, bonuses and pay plans are often tied to good surveys, and some buyers "trade" a good survey for a discount on accessories or a tank of gas.
#25 of 39 Had a great experience at Don Jacobs Honda, KY
Mar 11, 2007 (6:42 am)
Yesterday, I bought a Honda CRV 4wd EX and all season floor mats (list-$149, typically sells for $99 online) for ~23,300+Taxes ($1330)+Title, license and prep. fee($395)=$25,000 OTD. The first offer I got from this dealership was $500 over invoice and the deal was finalized within 5 minutes over the phone!! I did not trade in anything. I added the extended warranty 8yr/100K $0 ded. for $885 (the dealer matched Bernardi's price without any hassle). The price on the CR-V+floor mats was $1587 below MSRP and I had a really pleasant buying experience from Don Jacobs Honda in Lexingtion, KY. If you live anywhere close to Lexington, I would highly recommend them. I drove 70 miles to buy from them as the local Louisville dealers would not budge more than $500-$1000 from MSRP. I ordered the CR-V last month and the vehicle was in before the salesperson said it would be in. The salesperson was very affable, courteous, and proactive in taking care of everything (called my insurance agent and gave the details of the car, kept me updated on the status of the car and emailed me the VIN when he knew, had the car ready to go when I said I would be in). No BS from the F&I person as well. Thoroughly pleased with the overall buying experience and they truly deserve 5's in the survey (Isellhondas-I am an engineer, teacher & like a good deal, 3 of your 4 criteria for giving the salesperson a bad survey). If anyone wants the salesperson's name email me.