Last post on Oct 09, 2013 at 9:27 AM
You are in the Honda CR-V
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Honda CR-V, Car Buying, SUV
#15 of 39 Fabulous Dealer in Houston Metropolitan Area
Jan 21, 2007 (11:11 pm)
We have been shopping for a 2007 LX 2WD CR-V since the end of November. We initially started with the two Honda dealers (Clear Lake and McDavid) that were less than 10 miles from us. As many of you know, CR-Vs are flying off the lots as fast as they come in.
We wasted a good month and a half dealing with bait and switch tactics, being told that we should just get an EX, and that we would have to pay MSRP if we wanted a CR-V. We were willing to take most colors except for black or dark blue but they only seemed to have black available. Finally, one sales guy at McDavid said if we paid MSRP, he would contact other dealers to find the color we wanted but we would have to put down a $500 deposit and gee, "why not buy an EX".. yada yada.
Clear Lake gave us a "special internet fleet" price that was only valid for about two weeks but never had vehicles available and the salesguy never followed through on contacting us when shipment manifests and VIN #s were available. When I checked their record with the Houston BBB, I discovered they had an unsatisfactory record.
During this time, on a whim, I e-mailed the people at RELIANCE HONDA in Lake Jackson which is 40 miles from our home but about 20 miles from my husband's employer. I looked at their inventory on their web site and saw a lovely green tea LX CR-V and emailed to see if it was still on the lot. To my surprise, the sales manager himself emailed back and answered all of my questions, he was even willing to match the "special" price from Honda of Clear Lake.
We got caught up with the holidays and illness and put off the CR-V search until January. When I emailed the Reliance Honda sales manager again, he again promptly returned my emails and informed me that he did have one LX CR-V available in red. My husband was not real thrilled about red as he was currently driving a red car and then the sales manager remembered that we liked the green tea color. He did some calling and negotiating with other dealers in Texas and orchestrated a trade for a green tea model in Wichita Falls, TX (which is near the Oklahoma border). He had his transport man leave that Friday afternoon so that, after an overnight stay, the car could be transported back by Saturday for us to look at and possibly buy. He asked for no deposit and took a big gamble that we would actually come and buy the car. He also honored the price he agreed to over a month ago even though the other dealers we dealt with were now asking for MSRP.
When we arrived, we were impressed by the professionalism and friendliness of the staff. Our salesperson was very attentive and made sure that we knew about all of the CR-V amenities and how to use them before we left. We had a trade-in-: a beat up 1997 Saturn SW2 with almost 140,000 miles on it. The sales manager gave us a fair price on it, soley based on the Kelley Blue book value. There was no pressure about buying extended warranties, VIN etching, or other optional equipment and services. All the extra fees that come with T,T&L were estimated and emailed to me before we arrived so we were not surprised once we got there.
According to Reliance Honda's web site, the sales people do not work on commission-they are salaried. I checked with the BBB, they have had one complaint which was promptly resolved. It is well worth your time to take a roadtrip to this dealer-they want your business and are willing to expend a lot of time, energy, and resources to try to meet your needs. I was surprised how willing they were to go the extra mile, literally, to get us the vehicle we wanted. On top of that, we paid less than MSRP . I really appreciated that the sales manager was willing to communicate via email and did not pressure for phone numbers or more contact. We had a very relaxed and efficient buying experience. We highly recommend Reliance Honda to anyone who is looking for a car in the Houston Metro area.
#16 of 39 Fremont Honda in California
Jan 22, 2007 (12:53 pm)
I recently purchased my new CRV on Saturday and was impressed with the professionalism with Fremont Honda. They were very detailed in explaining how each itemized cost is derived, showed me the invoice of the car without me asking for it and after I bought the car, provided a checklist to mark off what is wrong with the car when I did my final inspection and finally showed the vehicle in and out, including the engine without me asking for it. I was done within an hour. They did not pressure me to buy anything extra, which is good! I highly recommend this dealership, ask for salesperson initials PWong.
#17 of 39 Pompano Honda - Pompano Beach, Florida
Jan 28, 2007 (9:26 am)
Can't speak for all the salesmen there, but the one I had was horrible! Arrogant and rude -- acted like he was doing ME a favor by selling me a new car. For the test drive, he took me around a short, residential block (speed limit 30 mph) and then back to the dealership! What kind of a test drive is that?? I could have driven a 1960 Buick 30 mph and gotten the same impression! He offered no options (I didn't know to ask - nor did I know that there WERE options!) and now I find that I could have added a subwoofer! Granted, I was inexperienced and should have done more homework prior to purchasing my new car, but I guess I was just too excited about finally getting it. Wish I'd gone elsewhere and dealt with someone who actually cared that I was spending my life savings -- on a downpayment and that this was my very first new car purchase! The guy at Pompano Honda was a total and complete, uncaring jerk! I'd like to trade it for another one with the things on it that I want! Lesson learned -- if you don't like the salesman, go elsewhere!
#18 of 39 BEST Southern California Dealers to work with...
Jan 28, 2007 (9:58 am)
I did quite a bit of research (internet & direct) prior to my 07 CRV purchase. I found Scott Robinson Honda in Torrance CA. & Miller Honda in Culver City CA. to have the least amount of BS and the best pricing of anyone. They both treated me fairly & honestly.
#19 of 39 Great experience at Gardena Honda.................
Feb 05, 2007 (3:58 pm)
I researched the CR-V,checked it out and even sold my Lexus RX300 via private party on Craigslist prior to my actual purchase.
Ater contacting about 10-12 thru on the internet departments of about 12 dealers in and around the Los Angeles area. Indicating what I wanted EX-L 2wd w/o navi in black and black, I got a great deal via a e-quote from Gardena Honda (Danny) in their internet department of $24,700 which is a competitive quote, since the car is so hot in LA right now and their was only about 6-8 in the whole state with the color & trim that I wanted.
When me and my wife went in to do the deal, they were very professional and we were in and out with the car within a little over a hour.It was also very nice that both our salesman and the head of the internet department called me the next day after the sale to make sure I was happy, the car was okay and that the purchasing experience was outstanding. Overall, everything was great and even though I had a Lexus, I love this car.
Thanks for everyone's contribution over the past month as I have been shopping and reading the comments on the board.
#20 of 39 Birmingham AL dealerships
Feb 21, 2007 (12:40 pm)
All of my dealings have been with Tameron Honda in Hoover (sold me both my 03 CRV and 04 Odyssey when they were new, and all service for those vehicles has been done there).
The customer service there has been excellent; although, I've never had a big problem with either car to really put them to the test.
They may be a bit more pricey than other dealers, particularly for sales; however, the convenience factor is huge since I live about 2 miles from their location.
I'd be curious to hear if anyone else who may live in the Birmingham area has experiences with Tameron or other dealers they would like to share.
#21 of 39 Customer Satisfaction Surveys
Feb 22, 2007 (2:59 am)
Does anyone have any idea what these are used for??? Are they used to give bonuses? Awards for the dealership? Have people been fired for non-fives? Any insight would be nice.
During the transaction, the sales agent asks me to give him all "5"s on the customer satisfaction survey.
Then after the deal is closed, he reminds me to give him "5s". He also adds that someone received one "4" and they were fired from their job.
A few days later, he contacted me on the telephone for a related transaction. He leaves a reminder to give him all 5s.
I went back to the dealership for installation of options. I was reminded to give him all 5s, because his job depends on it.
It was so bad that my co-worker asked me if he stood outside my house in a sandwich board with a big 5 on it.
I was dissatisfied with several key aspects of his service, but I was initially willing to give the benefit of the doubt. But the prompting for fives pushed me over the edge. I actually asked the surveyers to call me back in a week so that I could have time to work through my feelings.
I told the truth. I also mentioned the "prompting for 5s." I asked what the purpose of the survey is if we are encouraged to not give feedback or suggestions for improvement. The surveyer was appalled. He mentioned that is AGAINST company policy and that retailers are prohibited from doing that.
So, what are the surveys used for?
#22 of 39 Re: Customer Satisfaction Surveys [micki2]
Feb 22, 2007 (6:30 am)
Thanks for sharing the information about the survey. Was the survey from HMC directly? Did they have an option for an internet based option or is it over the phone only?
#23 of 39 Re: Customer Satisfaction Surveys [nearmsp]
Feb 22, 2007 (7:01 am)
It was a phone survey by Honda Motor Company. Is it used to determine bonuses? Why is there such a push for all fives?
#24 of 39 Re: Customer Satisfaction Surveys [micki2]
by Stever@Edmunds HOST
Feb 22, 2007 (4:21 pm)
We just happen to have a discussion called Customer Satisfaction Surveys.
The issue comes up often in the Stories from the Sales Frontlines discussion too.
And yeah, bonuses and pay plans are often tied to good surveys, and some buyers "trade" a good survey for a discount on accessories or a tank of gas.