Last post on Sep 28, 2010 at 9:04 AM
You are in the BMW 5-Series
What is this discussion about?
BMW 5 Series, Auto Repair, Sedan, Wagon
#16 of 19 Re: BMW Service is Arrogant, Greedy [asteinberg]
Dec 08, 2008 (11:39 am)
I completely agree with your assesment of Bob Smith BMW. I don't think they know the definition of customer service. I took my former 97' 540i to them for service once and after that sordid affair I vowed never to venture to them again. However, I was headed out of town one day and my trunk latch broke and could not get it closed so naturally I was in the Calabasas area and stopped by Bob Smith naively thinking they could help me out quickly since this was urgent and I was heading out of town into the weekend. Couldn't even get the looked at was stopped at the entrance to the parking lot and told no one would look at it unless I had had an appointment. Naturally, I relayed my situation to an non receptive administrative assistant type and finally fixed it myself.
My next experience was that my battery died a few months later. I for sure was not going back to Bob Smith so I called Rusnak BMW in Westlake.
Night and day difference between the quality of service. I called them spoke to a service advisor and asked if I could bring my car in to get the battery replaced and he told me bring it right in and he'd have it back to me in an hour. Also notable, my battery was the original from the factory in 97 when it was produced; it finally needed replacing in 2007. He said it was the oldest he'd ever seen a battery last in a BMW. Best service department. Highly knowledgeable and customer service oriented. 5 out of 5!
#17 of 19 Re: BMW Service is Arrogant, Greedy [malibuwave]
Dec 08, 2008 (2:06 pm)
Also notable, my battery was the original from the factory in 97 when it was produced; it finally needed replacing in 2007. He said it was the oldest he'd ever seen a battery last in a BMW.
The battery in my 1995 318ti lasted over 10 years and 100,000 miles. It was still working fine but I decided to replace it as a precaution.
Apr 11, 2009 (8:19 am)
I have dealt with many dealerships, including Mercedes and Lexus. I must find the dealership in OKC, Jackie Cooper the worse. Many of my patients who have dealt with them feel the same. They made one of my patients cars worse and made him feel crazy. They have vandalized everycar that I have had these past two years including my son's Toyota and my assistants Toyota. We caught them several times. I called the dealership and the salesman told me that it was someone else at the dealership who was doing this to our cars. Many of these guys working here are probation. The BMW dealership in Tulsa told me that these guys were sick. They told me that they had heard a lot of things. The Lexus dealership told me that they were known to pistol whip men. The doctor's office next door told me that of them are on cocaine.
#19 of 19 Independent service in Palm Springs to Indio, CA areas?:
Sep 28, 2010 (9:04 am)
Any positive experiences--- or negative experiences ---with independent repair shops in these areas?