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BMW 5-Series Service Experiences & Recommendations

18 messages,  Last post on Apr 11, 2009 at 8:19 AM

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#13 of 18 Re: BMW Service is Arrogant, Greedy [sixpaqs] by 530ir1150r Jan 04, 2007 (7:24 pm)
Replying to: sixpaqs (Jan 04, 2007 7:25 am) I know there is no difference in the "free" service provided by BMW for buyers or leasers. I meant that the only people who think it is adequate are leasers. Any additional service is the responsibility of the owner.   Also, BMW does not give anything to anybody. Their "free" services are priced into the car. Something like 80% of BMWs are leased. This keeps them in the dealership on a regular basis and theoretically maintains resale values. I fear that over time the minimally maintained vehicles will kill resale values, especially if sales ever decline.
#14 of 18 Re: BMW Service is Arrogant, Greedy [asteinberg] by pen101 Jan 15, 2007 (10:28 pm)
Replying to: asteinberg (Jan 03, 2007 12:24 pm) My recent experience at that dealership is a little different (I also purchased the car there, the deal I received beat the other 4 dealers in the area): I dropped my car off at 7:15am for inspection II ($650). Received a 2007 BMW X3 loaner (drove great). Service writer was straightforward and efficient. My information was already printed on his paperwork, so all I had to do is sign off and pick up the loaner. He called me during the day to advise me that additonal items are recommended (cooloant flush $275, front control arm bushings $481, rear wishbone $990, alignment $255, alternator belts $429, brake fluid flush $375). I declined all except coolant flush. I always get second opinions on those type of items.   Service writer called me at 4:30 to inform me the car was washed and waiting for me. I showed up at 5:45 and the car was parked in front waiting. I then discussed the work with the service writer, paid the bill and was out by 6:05.   This is what I expected. No matter which dealer you have the car serviced at, they will always find extra things to repair on the car. They are in business to make money and they know how to do it. I make it a point to always get a second opinion and a second price quote. Unfortunately, this is the reality if you do not want to get riped off.   If I felt the way I was treated was in any way less than professional, I by-pass the employee and go straight to the supervisor or higher up. I will not tolerate otherwise. This also goes to the salesman when purchasing a car. If I do not like the salesman, I will demand someone else. Never settle for less.   P.S. The dealer's prices are almost always higher than elsewhere, they have higher overhead. You should easily be able to beat the dealer's tire prices elsewhere. Also, the one time I had a problem with the seat belt, they had a tech examine the problem on the spot. Unfortunately, they did not have a replacement part in stock and it had to be ordered (I insisted they get it from another dealer that had the part instead of waiting for the factory to ship it) So like asteinberg, I had to wait to have it repaired (two days). However, it was due to not having the part, not for a service appointment.
#15 of 18 Performance Upgrade/Service Shop- Atlanta by natedog03 Mar 21, 2007 (8:10 am)
I just moved to the Atlanta Area and I have an '03 540i, and wanted to get into some performance upgrades and find a good independent service shop as the car is in my last month of warranty. Anyone have any recommendations or know the best way to find a good mechanic (websites?).   Thanks!
#16 of 18 Re: BMW Service is Arrogant, Greedy [asteinberg] by malibuwave Dec 08, 2008 (11:39 am)
Replying to: asteinberg (Jan 03, 2007 12:24 pm) I completely agree with your assesment of Bob Smith BMW. I don't think they know the definition of customer service. I took my former 97' 540i to them for service once and after that sordid affair I vowed never to venture to them again. However, I was headed out of town one day and my trunk latch broke and could not get it closed so naturally I was in the Calabasas area and stopped by Bob Smith naively thinking they could help me out quickly since this was urgent and I was heading out of town into the weekend. Couldn't even get the looked at was stopped at the entrance to the parking lot and told no one would look at it unless I had had an appointment. Naturally, I relayed my situation to an non receptive administrative assistant type and finally fixed it myself. My next experience was that my battery died a few months later. I for sure was not going back to Bob Smith so I called Rusnak BMW in Westlake.   Night and day difference between the quality of service. I called them spoke to a service advisor and asked if I could bring my car in to get the battery replaced and he told me bring it right in and he'd have it back to me in an hour. Also notable, my battery was the original from the factory in 97 when it was produced; it finally needed replacing in 2007. He said it was the oldest he'd ever seen a battery last in a BMW. Best service department. Highly knowledgeable and customer service oriented. 5 out of 5! Replies to this message: roadburner (Dec 08, 2008 2:06 pm)
#17 of 18 Re: BMW Service is Arrogant, Greedy [malibuwave] by roadburner Dec 08, 2008 (2:06 pm)
Replying to: malibuwave (Dec 08, 2008 11:39 am) Also notable, my battery was the original from the factory in 97 when it was produced; it finally needed replacing in 2007. He said it was the oldest he'd ever seen a battery last in a BMW.   The battery in my 1995 318ti lasted over 10 years and 100,000 miles. It was still working fine but I decided to replace it as a precaution.
#18 of 18 BMW dealership by tinkerbell7 Apr 11, 2009 (8:19 am)
I have dealt with many dealerships, including Mercedes and Lexus. I must find the dealership in OKC, Jackie Cooper the worse. Many of my patients who have dealt with them feel the same. They made one of my patients cars worse and made him feel crazy. They have vandalized everycar that I have had these past two years including my son's Toyota and my assistants Toyota. We caught them several times. I called the dealership and the salesman told me that it was someone else at the dealership who was doing this to our cars. Many of these guys working here are probation. The BMW dealership in Tulsa told me that these guys were sick. They told me that they had heard a lot of things. The Lexus dealership told me that they were known to pistol whip men. The doctor's office next door told me that of them are on cocaine.

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