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Sedans BMW 5-Series BMW 5-Series Service Experiences & Recommendations
18 messages, Last post on Apr 11, 2009 at 8:19 AM
You are in the BMW 5-Series Forum. Your Hosts are pat & karens
I'm tired of getting ripped off by BMW dealers. Recently got charged for $400 for a HVAC fan sensor including 2 hrs of labor when I saw the mechanic put in the component underneath the dashboard in about 5 mins. Would appreciate anyone who has a trusted and knowledgeable mechanic in Central NJ. Thanks.
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Replying to: ckh19 (Jan 01, 2007 11:07 am) Just for the record, not all BMW dealers pull those sort of stunts. My local dealer changed the ATF and the final drive oil in my E39 for the princely sum of $110. Recently got charged for $400 for a HVAC fan sensor including 2 hrs of labor when I saw the mechanic put in the component underneath the dashboard in about 5 mins. I hope you don't mean the Final Stage Resistor. If so, you could have asked about it here- or failing that, spent less than 15 minutes on a Google search and found out how to perform the procedure yourself. Would appreciate anyone who has a trusted and knowledgeable mechanic in Central NJ. Are you a member of the BMW Car Club of America? If so, simply ask some of the local chapter members which shops they use. And don't forget, many dealers and independent shops offer significant discounts on parts and/or labor to BMW CCA members.
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Replying to: div2 (Jan 01, 2007 3:58 pm)
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Replying to: ckh19 (Jan 01, 2007 5:43 pm)
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Replying to: div2 (Jan 01, 2007 7:55 pm) |
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I have turned off many friends to BMWs by relating the terrible service I've received on my 530I. BMW has sold more cars than it can service. My local dealer (Smith/Calabasas) is loaded with friendly, solicitious yuppies who know little about cars, lack common sense, and impede the service process. Buying and installing a tire runs nearly $90 more than a tire facility, and this was a 3-day hassle at the dealership. Once I went there with a significant safety issue, and their response was to make an appointment, and, in the interim, not let anyone ride in the front seat. Complaints produce nothing but arrogance. I've owned Mercedes, Audis, Cadillacs, Lincolns -- all with relatively good service, in some cases, exemplary. Not so with BMW. This is a company spoiled with sales success, even infatuated. My wife is about to get a high end SUV. Due to the insensitive service at BMW, she changed her mind about considering a BMW. I might also add BMW is years behind other luxury car makers in items I stupidly never checked -- such as its very inferior, dysfunctional, user-unfriendly navigation system. |
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Replying to: asteinberg (Jan 03, 2007 12:24 pm) Ummm, using bad service experiences from a single dealership doesn't make for an indictment of an entire company. Unfortunately BMW has little control over their dealership base and as such, some provide GREAT service, others... With that in mind, saying something like, "My dealership has become spoiled with sales success, infatuated even…" is all that can really be said. FWIW, I had my two BMWs serviced at three different dealerships (I moved to a different state after I bought the second one), and all three of them bent over backwards to make sure that I was totally satisfied, no appointment necessary.  Best Regards, Shipo |
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Replying to: asteinberg (Jan 03, 2007 12:24 pm) Audi service for me has always been the best. Never tried Lexus, but I don't like their cars.
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