Last post on Jan 22, 2007 at 6:30 PM
You are in the Mitsubishi Outlander
What is this discussion about?
Mitsubishi Outlander, SUV
#16 of 25 Re: left side rattle noise [busta4]
Jan 22, 2007 (6:58 am)
Thanks. Has been spending almost 3 mths gathering informations on this car.
#17 of 25 Re: left side rattle noise [carkaki]
Jan 22, 2007 (11:49 am)
Good thing, you really need to be well informed in making a decision which make/model to buy. And do inspect the vehicle very well before to drive it home, so won't have regrets after.
#18 of 25 Re: left side rattle noise [rcpax]
Jan 22, 2007 (12:26 pm)
Does anyone know of anyone at Mitsubishi who has delt with this problem. I called the main office today and they say they have not encountered this problem before and to just take the car into the dealer and see if they can figure it out. I would rather have the dealer know directly what the fix is here from the main office. Any suggestions?
#19 of 25 Re: left side rattle noise [jod3]
Jan 22, 2007 (1:21 pm)
Write to MMNA, don't call. See my earlier post: rcpax, "Left front door rattle - 07 Outlander" #5, 6 Jan 2007 1:47 pm
My dealer got a call from MMNA and actually got technical advice from MMNA techs on how to solve this issue. It was a quick fix, and the noise was gone for good.
After writing to MMNA, they called and e-mailed me regarding the issues I had with the vehicle. MMNA called my dealer and gave them advice on how to fix these issues. The dealer then called me to have my car in for a check. MMNA double checked with me if the dealer indeed called me.
I had both issues, front end knock and mirror noise. They're both fixed now, and the mechanics at South Holland Mitsubishi were very professional. They even lent me a courtesy service car when I had my front-end knock issue fixed.
#20 of 25 Re: left side rattle noise [rcpax]
Jan 22, 2007 (4:01 pm)
Thanks for the advice. Did you write to them before you took the car in for service. I am being told to bring in the car and let them check it out. I would rather have the techs from MMNA tell the local shop what needs to be done. I certainly dont want to run back and forth to the dealer while they try to guess at the problem. Glad you are resilent, this problem has made me regret my purchase
#21 of 25 Re: left side rattle noise [jod3]
Jan 22, 2007 (4:27 pm)
Yes I did. I wrote to them first. I received a reply letter from Mitsu and I was given a case number. Within that week they gave me a call to bring the car in for service. Both issues were fixed for good and I still enjoy every mile I drive with my Outlander. The mirror noise issue is a very minor one, easily fixed by the dealer. This one got fixed the first time I brought the car in for check-up. Don't regret your purchase, this mirror noise is on some other SUV makes too, not only the Outlander.
#22 of 25 Re: left side rattle noise [rcpax]
Jan 22, 2007 (4:37 pm)
I appreciate the help, and even though they suggest to bring in the car you are confident that it make sense to circumvent the chain of command and put it in writing first? Again thanks for your time. I appreciate the advise, I will feel better if this gets fixed but hate that I have to spend time to resolve the issue.
#23 of 25 Re: left side rattle noise [jod3]
Jan 22, 2007 (5:16 pm)
You're welcome. It's not really breaking the chain of command. I have had it with helplines, and the dealers basically can't tell you anything if it was their first 07 Outlander since the car is new. So I thought why not write directly to MMNA and see what they say about it. Getting it fixed will need some of your time, hopefully your dealership will have it fixed as quick as did mine.
#24 of 25 Re: left side rattle noise [rcpax]
Jan 22, 2007 (6:16 pm)
Do you know what they did to fix it, it does sound like wind noise mostly. Again thanks for the input. I think I will follow your advice. To whom did you direct your letter?
#25 of 25 Re: left side rattle noise [jod3]
Jan 22, 2007 (6:30 pm)
The paperworks sent to me by the dealer speaks of affixing the vibrating wire with insulation in the mirror housing. I just did a "to whom it may concern" letter and addressed it to MMNA. Got a response by the end of the week.