Last post on Dec 05, 2013 at 7:06 PM
You are in the Cadillac CTS/CTS-V
What is this discussion about?
Cadillac CTS, Engine, Sedan
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#597 of 720 Re: Your dealer is trying to screw you!! [gmcustsvcsarah]
Dec 04, 2012 (5:13 pm)
i just bought a 2005 cts with the 3.6l in it, i would have never, if i knew of the problem with the motor.it didnt not leak oil anywhere or use it to my knowledge when i bought the car july 12 of this year(2012) and it only came with a 3 month or 3,000 mile warranty and as far as i knew cadillac has a great reputation and what not. so i didnt buy the extended warranty. well needless to say i put almost 4,000 miles on the car in 2 months and 12 days after i bought it and the car is blown up, still havent got it fixed because of this problem and i still owe just under$10,000 on it. i called dealership and they only wanna give me up to $1,000 to help with the repairs when they said originally that they would cover all parts costs if i would pay for labor.now that the used motor is gonna be $2,000 plus they dont wanna pay.to top it off to make sure that the motor had spun a bearing they had car towed to the dealership and then made me pay a partial fee to tow it back to my house becuase i wasnt getiing it fixed there. now when i do get the car fixed i am gonna sell it as soon as i can or trade it in because its gonna be a huge headache!!! is there anything GM can do or is there a recall yet or maybe a class aaction law suit is in order because i am sure that all these people with complaints are gonna win including me,why continue to see a car with a motor that conitinues to have problems!!!!!!!????????!!!!!
#598 of 720 Re: Your dealer is trying to screw you!! [darynray]
Dec 05, 2012 (6:10 am)
Good morning darynray,
I can certainly understand how this is a very frustrating situation! If you would like for us to check into this further with you and your dealership, please email us more information at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, a brief summary of the situation, and the name of your involved dealership).
Sarah, GM Customer Service
#599 of 720 Re: Your dealer is trying to screw you!! [gmcustsvc]
Dec 05, 2012 (8:53 am)
thank you i will provide you the information
#600 of 720 Re: Your dealer is trying to screw you!! [darynray]
Dec 06, 2012 (1:08 pm)
I feel pregnant, everybody else gets an email from Sarah at Cadillac Customer Service about their engine problems. My Cadillac, (2012 CTS with the 3.0L) had the engine fail at 2060 miles 105 days after delivery and not one email or call. What gives?
#602 of 720 Re: PREGNANT!
Dec 06, 2012 (1:20 pm)
I feel pregnant because everybody else with Cadillac engine problems get emails from Sarah. My 2012 CTS (3.0L) engine failed due to bearing problems with 2060 miles and 105 days after delivery. SEE # 614
#603 of 720 Re: Your dealer is trying to screw you!! [fcarron]
Dec 07, 2012 (6:17 am)
Good morning fcarron,
My apologies that your post was missed! I do see that you had Service Request 71-1058037892 opened, and it was closed as you no longer have the vehicle - is that correct? If you would like to discuss this further with us, please email us at socialmediagm.com (include your case number).
Sarah, GM Customer Service
#604 of 720 My 2005 CTS is DEAD AGAIN
Dec 11, 2012 (5:17 pm)
I bought a new 2005 CTS 3.6L with manual transmission in 2007 with only 1 thousand miles on it. Such a beaut and so rare. I loved it. From the moment i bought the car it was riddled with problems. I wasn't too concerned because i was covered under my warranty. At 38 thousand miles and several warranty repairs and non warranty upgrades, my bearings spun causing metal to go through out the engine causing permanent damage. Because of the year I purchased the car the warranty had just run out. I went to my dealership at Bay shore Cadillac in NY. and with much convincing, threatening and begging and basically crying, GM decided to honor my out of warranty repair. I was ecstatic!!! They claimed to have replaced the engine with new one. I had to pay a small 150 dollar deductible. From 38,000 miles to now roughly 76,000 miles. The car was nothing but problematic with issues such as several destroyed rear differential bushings. I replaced it twice then I finally went to a urethane bushing made for the cts V. success, never had that problem again. Then I had to replace the drive shaft twice because Cadillac doesn't sell just the "bushing". I also had to replace the bushing for my clutch. (the busing that allows the shifter to get into gear. Since this part is permanently back ordered i had a custom shop mill one out of Teflon. NOW...at 76,000 miles on a supposed NEW ENGINE, plus cam sensors being replaced...all the coils being replaced etc.... the same problem happens again. The bearing spun again. I knew i couldn't bring it to Cadillac since i was out of warranty. My very trusted mechanic assesses that the oil pan was resealed and the engine looks original. Could Cadillac have dooped me into rebuilding my engine instead of replacing it? i will never know the truth. But for the same problem to happen again at the near exact same mileage is beyond me. I still owe 4,300 on the car. The pisser here is i was about to drive my car and trade it in for a used CTS V despite all my bad luck and 10 plus thousand dollars in repairs put into a new car. Now i have a hunk of metal that's worthless. I have one final hope to bring to GM corporates attention again to see if they will at least accept as a trade in and repair the car at their cost and resell it on one of their lots. I love Cadillac's but after this experience i wouldn't wish upon my enemy. I treated my car so well and did early oil change, only 93 octane was put in the car. Nothing but the best for my CTS. Not sure what other options i have at this point. I don't know what to do. if i default on my payments and just refuse to pay off...i will have the banks on my butt. what should i do??????? ARGH!!!
#605 of 720 Re: My 2005 CTS is DEAD AGAIN [metal3883]
Dec 12, 2012 (6:41 am)
It looks like, from your post, you may already be working with us to get this checked into. If I'm mistaken, though, and you wanted to start a Service Request with us, please contact us via email at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, a brief summary of the situation, and the name of your involved dealership).
Sarah, GM Customer Service
#606 of 720 Cadillac CTS-Have Engine Oil Problems Been Eliminated?
Jan 18, 2013 (9:38 am)
Can anyone address whether the high engine oil consumption problems of the older CTS (2003-2009) cars been eliminated from the 2011-2013 models with the V-6 engine? Please address the overall reliability of the newer (2012-2013) CTS models. Thanks for your help!