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Cadillac CTS Engine Problems

659 messages,  Last post on May 16, 2013 at 4:36 PM

You are in the Cadillac CTS/CTS-V Forum.

What is this discussion about? Cadillac CTS, Engine, Sedan

    
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Messages Page 42 of 67

#408 of 659 Cadillac CTS cut out at 60 mph by whb53

Jan 17, 2012 (3:44 pm)

I have a new 2011 Cadillac CTS with 1700 miles on it. Yesterday, I was driving 60 mph on a highway, and the car just cut out completely -- only the radio kept working. I must have felt the car decelerate, because I looked at the dashboard, and it was totally dark. Luckily, I was in the right lane and traffic was light. I was able to maneuver the car onto the shoulder. I tried to restart the car, and nothing happened -- It didn't even make a noise. It was like someone unplugged the power to the car. A few seconds later, I tried to restart the car again, and it started right up and ran fine. The dealer has the car now and is trying to determine the problem, but has not yet figured it out. Has anyone had this issue? Does anyone know someone who experienced this with their car? Any ideas? Thanks.

#409 of 659 Re: Engine problems 2009 cts by hdhawkins71

Jan 17, 2012 (8:34 pm)

Replying to: temj12 (Sep 14, 2011 12:01 pm)
i am having the same problem with my 3.6 v6 burning oil and has been in the shop now 3 times for smoking when i excellerate quick, dark smoke, i have black soot all in my tailpipes and only have 30,000 miles on the car.

#410 of 659 Re: Cadillac CTS cut out at 60 mph [whb53] by gmcustsvcsarah

Jan 18, 2012 (6:23 am)

Replying to: whb53 (Jan 17, 2012 3:44 pm)
I am so very sorry that this happened with your new CTS! Please be sure to keep us posted on your progress with the dealership, and if we can be of any assistance we're available via email (please include your name/Edmunds username and the last 8 digits of your VIN should you email us more information).
 
Regards,
Sarah
GM Customer Service

#411 of 659 Re: Engine problems 2009 cts [hdhawkins71] by gmcustsvcsarah

Jan 18, 2012 (6:25 am)

Replying to: hdhawkins71 (Jan 17, 2012 8:34 pm)
Is your car still in at the dealership, hdhawkins71? If we can look into this further with you, please don't hesitate to contact us via email. We would be opening a Service Request, and would need the following information: your name/Edmunds user name, your contact information (phone and address please), the last 8 digits of your VIN and current mileage, and the name of your involved dealership. My coworker Christina, who answers most of the emails from Edmunds, will advise you as to our next steps.
 
We look forward to hearing from you,
Sarah
GM Customer Service

#412 of 659 Re: Engine problems 2009 cts [hdhawkins71] by pao

Jan 18, 2012 (12:33 pm)

Replying to: hdhawkins71 (Jan 17, 2012 8:34 pm)
do you have the direct injection engine or the base engine....

#413 of 659 Re: Cadillac CTS cut out at 60 mph [gmcustsvcsarah] by whb53

Jan 18, 2012 (1:00 pm)

Replying to: gmcustsvcsarah (Jan 18, 2012 6:23 am)
Sarah, The service department said they can't find anything wrong with the car and they test drove it for 80 miles. They said it must be a software anomoly, and they downloaded software. The car is a deathtrap, and Cadillac is not taking responsibility for it. Who should I contact, and how?

#414 of 659 Re: Mycts03 [mycts03] by reddirtgirl1

Jan 19, 2012 (12:28 am)

Replying to: mycts03 (Jan 07, 2012 11:54 am)
Yes, so glad to find you. The day (1-2 weeks ago)I drove my 2007 Cadillac CTS from the service department for having timing chain & passenger side airbag recalls (supossedly) fixed...my car has been making new strange noises and added a burning smell that I cannot locate. Under 76,000 miles~~maintenced properly. I can only speak for myself~~I bought a Cadillac for not just luxury also for RELIABILITY. I am a divorced single mom who all the way (4yrs) of RN school and waiting tables when not in class said to myself, "When I get my first RN paycheck I am going to reward myself with a Cadillac." Well I got a Cadillac...
but no reward.

#415 of 659 Re: Mycts03 [reddirtgirl1] by billpaul

Jan 19, 2012 (4:40 am)

Replying to: reddirtgirl1 (Jan 19, 2012 12:28 am)
There are good reasons for buying a CTS. However, if reliability is a top priority, then it may not be a good choice. Consumer Reports indicates that reliability of CTS has varied from average to much worse than average over the years. Major engine problems have developed in older models.
 
CR is a good source of this type of information, and has helped me make wise car buying choices for decades. The on-line subscription is particularly helpful, as it provides detailed information on reliability, road tests, etc. Note that I am just a long time CR subscriber, and have no relationship with CR.

#416 of 659 Re: Cadillac CTS cut out at 60 mph [whb53] by gmcustsvcsarah

Jan 19, 2012 (8:05 am)

Replying to: whb53 (Jan 18, 2012 1:00 pm)
If you haven't already done so, I would ask for you to send us an email using the information in my profile here on Edmunds. My coworker Christina generally responds to the incoming emails from Edmunds, and so you should hear back from here over the course of the next few days. Another option would be to call the Cadillac Customer Assistance Center at 800-458-8006. They're open 8am-9pm EST, Monday through Saturday.
 
Best,
Sarah
GM Customer Service

#417 of 659 Re: Mycts03 [reddirtgirl1] by gmcustsvcsarah

Jan 19, 2012 (8:08 am)

Replying to: reddirtgirl1 (Jan 19, 2012 12:28 am)
I am sorry to hear about the current situation with your CTS (new strange noises and the burning smell), especially given your hard work towards purchasing your vehicle. If we can be of assistance by setting up a Service Request, please send us an email with more information (including your name/Edmunds username, current phone and address, the last 8 of your VIN and current mileage, and the name of your dealership) and we would be happy to look into this further for you.
Sarah
GM Customer Service

Messages Page 42 of 67

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