Last post on Dec 09, 2013 at 6:46 PM
You are in the Cadillac CTS/CTS-V
What is this discussion about?
Cadillac CTS, Engine, Sedan
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#308 of 721 Re: Unbelievable!!! [gmcustsvc]
Aug 29, 2011 (7:07 pm)
I have have already tried this avenue. The GM customer service rep was Caron. Case number is 71-964760776. Someone will be contacting you within 3 business days. If you do not hear from someone within the time frame, please let me know.
VIN: 1G6DP567850217479 2005 CTS 3.6L
I was contacted by GM and I was told "there are no recalls on your vehicle, therefore we can do nothing for you" I have owned 7 GM products, but I have found that customer loyalty has ZERO value to GM!
I ended up purchasing a used engine and having it installed, I am bitter, disillusioned and very disappointed! I have contacted BAR (Bureau of Automotive Repair) This is a wide spread and major problem with the CTS. I feel very sad for anyone that has purchased a Cadillac CTS, if they have not experienced a problem yet....just give it some time...they will!
#309 of 721 Re: Unbelievable!!! [gmcustsvc]
Aug 30, 2011 (2:23 am)
I'm not sure GM even opened a "case" for me. In early April this year I called and the GM rep put me on hold while he called the dealership. He came back on and told me the dealership was working on the car. It was mostly handled at the dealership. The end result was the dealership (Ron Craft - Baytown Cadillac) gave me 5K for the car which would have been worth 10K + had the motor not cratered. I have to say the dealership was great and I have no complaints there. My issue is that I took the car in before asking where in the heck the oil was going. It would eat two or three quarts to oil between oil 5K mile oil changes. I always figured if it wasn't leaking it out on the garage floor or burning it out of the exhaust, the oil was still in the crank case. Silly me. It got to the point I was adding a quart every two weeks or so. When it finally laid down on me it had 3K on the oil change and was 3 quarts low plus one quart I had added at about 2K miles. I'm not sure I still have the VIN but will look. I'm sure my credit union has the VIN number since I'm still paying for the car.
#310 of 721 Re: Unanswered questions about engine failures [billpaul]
Aug 30, 2011 (8:43 am)
Don't believe everything reported in Consumers Reports as it does not provide sufficient sample information for specific vehicles. For example, there may be few Cadillac owners reporting to Consumers Reports. The best evidence that this a major problem is the anecdotal evidence from owners provided in forums such as this one and the fact that other GM owners are reporting similar problems with this same engine but in another vehicle. For example, check out the GMC Acadia forum for engine problems and you'll see this engine is a disaster in that vehicle too. Good luck with your vehicle.
#311 of 721 Re: Unanswered questions about engine failures [jpf]
Aug 30, 2011 (5:23 pm)
Consumer Reports does not report reliability when the sample size is too small for an accurate assessment.
For the GMC Acadia, CR reports worse than average reliability with major engine problems for the 2007 model year.
#312 of 721 Re: Unbelievable!!! [erycus]
Sep 01, 2011 (10:03 am)
After reviewing your case, unfortunately due to the age and mileage of your vehicle I will have to agree with the decision made by your phone agent. I apologize for your frustrations.
GM Customer Service
#313 of 721 Re: 2004 CTS 3.6 Engine Failure [mrvr2u]
Sep 10, 2011 (6:29 pm)
I'm with you on the "class action " law suit against GM. Why has there not been a recall on all of these CTS engines with oil consumption problems? Too much cost to repair? Why have their intelligent engineers not corrected this problem? Goodbye GM, hello Toyota.
#314 of 721 Re: 2004 CTS 3.6 Engine Failure [05gmlemon]
Sep 11, 2011 (2:09 am)
It is hard to do a recall when the cause of these sporadic engine failures has not been identified. I have suggested that defective valve seals should be considered, as this has previously caused engine failures with low oil levels in other brands (e.g. VW & Audi). I also wonder if these engine failures qualify as a safety issue, which is the usual requirement for a government mandated recall.
#315 of 721 Recalls Are For. . .
Sep 11, 2011 (4:55 pm)
safety issues, not bad engineering or crap engines.
Sep 12, 2011 (3:41 pm)
2004 cts 3.6 automatic, after the car sits overnight when the car is put into drive it has a 5=6 second delay before it moves. car is fine the rest of the day, only does it after sitting over night. took to dealer, tech could not duplicate it said no codes found, i know my car and it does this everday, left over night, service manager was able to duplicate it, tech again said no codes found, well duh didnt think so, i was told to do a transmission flush, i said thats not the problem some thing is starting to wear out im not paying 200 dollars for a flush only to have the problem still there and then to be told well lets try this to see if this will work, my extended warranty has 100 miles left on it, car has 89,500 miles either the friction plates or the torque converter are going, im not stupid, then i asked if i pay 200 to flush it and it still does it and you finally find its something else will i get my 200 back and was told no. this is nonsense, you mean to tell me your techs can only fix somehting when there is a code that shows, this nothing more than trial and error at my expense till they finally find the problem, what should i do, thank you, any ideas what might be wrong are welcomed.
#317 of 721 Re: transmission [david780a]
Sep 12, 2011 (3:52 pm)
Take the car to a privately owned shop (not a cheap chain).