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Cadillac CTS Engine Problems

671 messages,  Last post on Jun 09, 2013 at 9:14 PM

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What is this discussion about? Cadillac CTS, Engine, Sedan

    
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Messages Page 32 of 68

#303 of 671 Engine problems 2006 CTS by wyatts4

Aug 27, 2011 (11:19 pm)

This is my second Cadillac CTS the first one was a 2004 with engine problems at 50,000 miles (I thought it had to be a lemon) So I gave Cadillac a second chance and purchased a 2006 CTS. Currently the car is in the shop (week 3) The cam timing sensor was the original diagnosis.. when the check engine light came on. I have an extended warranty and the warranty company approved this repair but then the shop called to say the motor needed to be replaced. My service and oil change records are up to date. The warranty company sent an adjustor to the dealership and they said that they would not pay for the motor because the dealership did a "decarbonizing treatment" on the motor and this left metal flakes which ruined the motor. The dealership said the warranty company just doesn't want to pay. So, I had the car towed to another dealership for a second opinion. I am waiting for the warranty adjustor to come back out and look at the engine. Apparently the "lower end of the engine is ruined"- the bearings and crankshaft. I am not sure how this will turn out, but I bought the Cadillac expecting to have a quality car I could count on. I will never purchase another Cadillac. I am thoroughly disgusted with the car and associated unreliability.

#304 of 671 Re: Unbelievable!!! [zebandco] by gmcustsvc

Aug 29, 2011 (2:19 pm)

Replying to: zebandco (Aug 26, 2011 7:14 pm)
zebandco,
What was your case number with Cadillac Customer Assistance? Can you email me with your VIN and more information about your experience? I look forward to your response.
Christina
GM Customer Service

#305 of 671 Re: Unanswered questions about engine failures [bigjohn281] by gmcustsvc

Aug 29, 2011 (2:27 pm)

Replying to: bigjohn281 (Aug 27, 2011 10:48 am)
bigjohn281,
Can you please email me with your concerns, VIN, current mileage, and involved dealer? I look forward to your response.
Christina
GM Customer Service

#306 of 671 Re: 2005 Cadillac CTS 3.6, Another bites the dust, engine blown [special_k54321] by gmcustsvc

Aug 29, 2011 (2:31 pm)

Replying to: special_k54321 (Aug 26, 2011 4:32 pm)
special_k54321,
 
I apologize for the problems you are experiencing with your vehicle. By chance have you contacted GM Customer Assistance?
 
Thank you,
Caron, GM Customer Service

#307 of 671 Re: Please Reply [jfdcustom] by 4u2no

Aug 29, 2011 (3:07 pm)

Replying to: jfdcustom (Dec 23, 2006 10:54 pm)
Actually I am positive that their was no indication what so ever! I had the same exact problem and there is a Low Oil Level indicator and a oil life percentage. The percentage was always well above 50% and the low oil level didn't come on to warn me. We changed oil every three months ourselves so we know it was done properly. I had to take my car in for check engine light and the oil was dangerously low and no indication that it was getting low! This was mostly in town driving that I was doing also. That only happened like 2 times because I double checked it. Then 2 years later my engine went! I am getting a second opinion on mine. I also contacted GM customer service which was a joke! They didn't offer any help or sympathy to me at all! It is an 04 CTS with 83,000 miles. So I don't think this problem is the consumer at all. Good luck to them on getting GM to do anything!

#308 of 671 Re: Unbelievable!!! [gmcustsvc] by erycus

Aug 29, 2011 (8:07 pm)

Replying to: gmcustsvc (Aug 29, 2011 2:19 pm)
Christina,
 
I have have already tried this avenue. The GM customer service rep was Caron. Case number is 71-964760776. Someone will be contacting you within 3 business days. If you do not hear from someone within the time frame, please let me know.
 
VIN: 1G6DP567850217479 2005 CTS 3.6L
 
I was contacted by GM and I was told "there are no recalls on your vehicle, therefore we can do nothing for you" I have owned 7 GM products, but I have found that customer loyalty has ZERO value to GM!
 
I ended up purchasing a used engine and having it installed, I am bitter, disillusioned and very disappointed! I have contacted BAR (Bureau of Automotive Repair) This is a wide spread and major problem with the CTS. I feel very sad for anyone that has purchased a Cadillac CTS, if they have not experienced a problem yet....just give it some time...they will!

#309 of 671 Re: Unbelievable!!! [gmcustsvc] by zebandco

Aug 30, 2011 (3:23 am)

Replying to: gmcustsvc (Aug 29, 2011 2:19 pm)
I'm not sure GM even opened a "case" for me. In early April this year I called and the GM rep put me on hold while he called the dealership. He came back on and told me the dealership was working on the car. It was mostly handled at the dealership. The end result was the dealership (Ron Craft - Baytown Cadillac) gave me 5K for the car which would have been worth 10K + had the motor not cratered. I have to say the dealership was great and I have no complaints there. My issue is that I took the car in before asking where in the heck the oil was going. It would eat two or three quarts to oil between oil 5K mile oil changes. I always figured if it wasn't leaking it out on the garage floor or burning it out of the exhaust, the oil was still in the crank case. Silly me. It got to the point I was adding a quart every two weeks or so. When it finally laid down on me it had 3K on the oil change and was 3 quarts low plus one quart I had added at about 2K miles. I'm not sure I still have the VIN but will look. I'm sure my credit union has the VIN number since I'm still paying for the car.

#310 of 671 Re: Unanswered questions about engine failures [billpaul] by jpf

Aug 30, 2011 (9:43 am)

Replying to: billpaul (Aug 27, 2011 5:39 am)
Don't believe everything reported in Consumers Reports as it does not provide sufficient sample information for specific vehicles. For example, there may be few Cadillac owners reporting to Consumers Reports. The best evidence that this a major problem is the anecdotal evidence from owners provided in forums such as this one and the fact that other GM owners are reporting similar problems with this same engine but in another vehicle. For example, check out the GMC Acadia forum for engine problems and you'll see this engine is a disaster in that vehicle too. Good luck with your vehicle.

#311 of 671 Re: Unanswered questions about engine failures [jpf] by billpaul

Aug 30, 2011 (6:23 pm)

Replying to: jpf (Aug 30, 2011 9:43 am)
Consumer Reports does not report reliability when the sample size is too small for an accurate assessment.
 
For the GMC Acadia, CR reports worse than average reliability with major engine problems for the 2007 model year.

#312 of 671 Re: Unbelievable!!! [erycus] by gmcustsvc

Sep 01, 2011 (11:03 am)

Replying to: erycus (Aug 29, 2011 8:07 pm)
erycus,
After reviewing your case, unfortunately due to the age and mileage of your vehicle I will have to agree with the decision made by your phone agent. I apologize for your frustrations.
Christina
GM Customer Service

Messages Page 32 of 68

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