Last post on Dec 09, 2013 at 6:46 PM
You are in the Cadillac CTS/CTS-V
What is this discussion about?
Cadillac CTS, Engine, Sedan
Go to NHTSA to file a safety complaint.
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#286 of 721 Re: Bad Deal [ghost14]
Aug 15, 2011 (8:11 pm)
My advice owning a 2004 Cadillac CTS with 83000 miles myself is, GET RID OF IT before it is to late! My cadillac like many others is sitting on a trailer with engine failure. It needs a brand new engine that will cost $7000 to fix so I am looking at my options right now. I am going through customer service now, but as others have stated I don't think I will get anywhere with them.
#287 of 721 RE: 2007 Cadillac CTS bucking [mrvr2u]
Aug 15, 2011 (8:14 pm)
I as well am going to continue to fight. If you need someone to back you in this I would be glad to!
Aug 25, 2011 (1:48 pm)
My car has been down 3 months now I posted back in June, was contacted by customer service & giving case # only to have GM say there was nothing they could do. GM does not stand by it's product at all. I took car in when I knew I was having trouble & mechanic says you have to wait till car has more frequent problems. What great advice now my engine is completely gone what an idiot. GM if you couldn't even come out of your pocket with one red cent to help get my car fix the least you can do STOP SENDING me promotions for a new car. I will never buy from GM again I rather buy the new KIA SOUL. So if you so kindly can put in another customer service ticket & request that mailings from GM be stopped. Can you handle that GM? hope your stock drops another 30%.
#289 of 721 Re: Still frustrated [natural_99_99]
Aug 25, 2011 (5:32 pm)
Amen Brother! GM did absolutely nothing for me, I ended up getting a used engine. I have shared my GM/Cadillac experience with many people, I am on board should there be a class action suit.
#290 of 721 Unbelievable!!!
Aug 25, 2011 (5:37 pm)
I just got a phone call from an associate, he asked me where I found the used engine for my 05 CTS. He has/had an 03, and low and behold the engine failed. When does this reoccurring problem stop being a coincidence....Come on Cadillac/GM, admit it....YOU HAVE A PROBLEM WITH YOUR PRODUCTS!
#291 of 721 Re: Unbelievable!!! [erycus]
Aug 26, 2011 (6:06 am)
If you would like to send me your VIN I would be happy to look into it for you. I apologize for any frustrations. Have a great weekend!
GM Customer Service
#292 of 721 Re: Still frustrated [natural_99_99]
Aug 26, 2011 (7:03 am)
Can you please send me your VIN and your case number? I would like to look into the situation further. I apologize for your frustrations and concerns.
GM Customer Service
#293 of 721 Re: Still frustrated [gmcustsvc]
Aug 26, 2011 (11:24 am)
Don't expect much from "Christina GM Cust Serv". She has the same generic reply to everyone on here and they have yet to do anything about all of our engine problems. They are a joke. I'm sure they will tell you they you need to have the car inspected by THEIR mechanics at YOUR expense and unless they find and admit fault there is nothing they can or will do for you.
Best of luck. I'm hoping a class action suit will come of out of all of this someday. One can opnly wish.........
#294 of 721 2005 Cadillac CTS 3.6, Another bites the dust, engine blown
Aug 26, 2011 (3:32 pm)
Today was my day to find out that the knocking that came on suddenly was because there was only half a quart of oil left in the oil pan and metal shavings coming from the engine.
My oil has always been changed at the dealership where I bought my brand new Cadillac 6 years ago and I changed it regularly. They are charging me $8000 to replace my engine. Out of despiration I called my insurance company at first they declined but shortly after called back and said they would investigate. I am crossing my fingers and my toes.
After reading all your posts, I don't have much hope that GM will help what so ever. I believe I will start doing what I see others do...the day before the warranty runs out, I will sell.
Six months ago, the seat sensor for the air bag broke on the passenger side. My dealership quoted me over $650 to repair it. I just found out that on August 3, 2011 GM put out a safety recall on this issue. Good thing I didn't put out that money to have it fixed.
You'd think that a motor seizing could be a safety issue?! Right?
#295 of 721 Re: 2005 Cadillac CTS 3.6, Another bites the dust, engine blown [special_k54321]
Aug 26, 2011 (3:54 pm)
I had that same problem last year had to shell out about $600 then. I feel your pain on the engine issue.