Last post on Dec 05, 2013 at 7:06 PM
You are in the Cadillac CTS/CTS-V
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Cadillac CTS, Engine, Sedan
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#266 of 720 Re: 2004 CTS Heavy oil drinker [detroitfan]
Jul 15, 2011 (6:12 pm)
I am looking at a similar dilemma. I have a 2005 Cadillac CTS with just barely 40k miles on it and the engine seized. I checked the oil, the water, the belts, etc and everything is where is should be. The car has been in service for over 5 years so technically out of warranty, but an engine shouldn't fail at only 40K.
I have contacted GM customer service about this and so far they are accepting no responsibility but are being very diplomatic and helpful... so far. I love the CTS, but I can't justify keeping it if there is a reliability issue. After the car sitting for over a month in my car port, the dealership I use and GM have made contact, but I have not heard anything yet as of today (7/14/11). I'm starting to regret ever buying this car. I didn't realize that there were issues like this with this model year. I have always been a fan of GM cars but starting to doubt myself.
#267 of 720 Re: 2004 CTS Heavy oil drinker [gbonsal]
Jul 15, 2011 (6:39 pm)
I feel your pain! I was contacted by a GM customer service rep (they should call then NON-SERVICE REPS) Reggie was very blunt and said there is no recalls on your vehicle (2005 CTS) therefore there is nothing we can, or will do for you!
I mentioned that I have had 7 GM vehicles, I guess loyalty means nothing to a company that borrowed my tax dollars! I also mentioned all of the similar oil problems and engine failures that are on blogs, forums, posts. it still made absolutely no difference. I can only tell you that I am no longer a GM customer and I will explain my experience to anyone that asks.
I foresee a Toyota experience if enough people complain about this exact issue....Recalls....class action.....come on GM, where is the American pride, or just plain customer service!!!
#268 of 720 Re: 2004 CTS 3.6 Engine Failure [building4bri]
Jul 15, 2011 (6:45 pm)
Check my recent posts. I am in the GM sucks club too. My engine seized and customer service did absolutely nothing.
#269 of 720 very saddened !!!!!!
Jul 18, 2011 (7:13 pm)
i too am the owner of a 04 cadillac cts as are many others here and had my (actually my wifes ) cts engine fail TODAY! im appalled by the pattern ive seen in this thread, oil level was within range, info on dash read 34% engine oil life left ,i have dealer perform oil changes and any repairs necessary (which seem to have been many) ,has there been any help from gm on these recurring problems? any help would be greatly appreciated !
#270 of 720 Re: Two more CTS engine problems to add to the list [gmcustsvc]
Jul 19, 2011 (8:19 pm)
I have spoke by email with cm rep from this site with no help. My husband and I purchased an 03 used with 90,000 miles on it. The car is used briefly each day because it was purchased as a 2nd vehicle. We were proud owners until the car started to leak a brown sludge like fluid. Took it in to an authorized gm dealer and their response was it could be several things, but they are all very costly so........just replace the engine........again! Apparently the car was on it's second engine and now with a possible oil cooler, head gasket or something else below the engine the best advice was.......just replace the engine. The coolant and transmission fluid is mixing and the best solution is to replace the engine. At this point we are preparing to purchase a new engine and have it dropped in, just to recover and not loose out on all our money that we paid to purchase this car. I am very disappointed in the lack of accountability that gm has shown. I too tell everyone that I meet and all owners that I come into contact with. Word of mouth is the strongest advertisement around, so good luck gm.
#271 of 720 Re: Two more CTS engine problems to add to the list [shaybea1]
Jul 20, 2011 (3:58 am)
just curious how many miles you have on the car now....you say you purchased it used with 90K on it....was it a GM certified vehicle from the dealer you purchased it from?.its not clear that you purchased the car from a dealer or not......If not....Im not sure what any manufacturer would honestly do for you on a car with nearly 100k on it? I understand your frustration with the car problems, but relly not sure what your expectations were from GM in this regards......I have two GM cars as well a 09 CTS with 37K on it...and an 04 Chevy Malibu with 185K on it....
#272 of 720 Re: Two more CTS engine problems to add to the list [shaybea1]
Jul 20, 2011 (5:25 am)
First find out what exactly is leaking. I knew a couple folks who had oil leaks and the auto mechanic told them the engine had bad oil seals (most expensive option). Turns out one had a bad oil pressure sending unit ($5 five minute fix) and the other had a bad drain plug seal (just had oil change). One mechanic offered a couple hundred dollars to "take it off her hands". Get a second opinion or check it out yourself. An oil leak will spread throughout the engine bay by wind, fan power, and gravity. So, clean the engine first- buy some engine degreaser and take the car to the car wash. let it cool for a few minutes then spray the engine down and let it soak for a few minutes (avoid as much electrical stuff as you can- there is alot). then power wash it clean and drive it home. let it dry, then take some old boxes, open them up into flat cardboard and place them under the car. Start the car and the leak should drop onto the cardboard to help you pinpoint its location. Plus, a cleaned engine makes tracing the start point so much easier. If the brown sludge is what you see on the dipstick then you are looking at a probable head gasket. It may also be in the coolant overflow bottle. A head gasket leak would cause a loss of coolant resulting in a slight overheating. This would cause a small overflow of the coolant tank which now would contain an oil/water mixture. My 2 Eldorados had gasket leaks (one from loss of serpentine belt by prior owner, the other by me pulling a big boat on a hot day in NJ traffic). I had to change head gaskets and install new thread inserts in top engine head bolt holes (local dealership loaned me the special kit for that and only charged me for the inserts I used). Often when you buy a used car you get something hidden that the prior owner just did not want to fix.
#273 of 720 Re: Two more CTS engine problems to add to the list [pao]
Jul 20, 2011 (6:33 pm)
I do not expect the manufacture to do anything at this point. I am mostly disturbed over replacing the engine and having the same thing happen again. I think the earlier year models could/should be recalled or at least reviewed.
#274 of 720 Re: Two more CTS engine problems to add to the list [cadyeldoman]
Jul 20, 2011 (6:45 pm)
The funny thing is no sign of anything being wrong. Car drives normal, no smoke, no overheating, no hard starts, no back firing and now it isn't even leaking the sludge. We were told that the car could still be driven but that eventually it would go into engine failure. The folks at the Cadillac dealer were very nice and professional but brutally honest.
#275 of 720 Re: 2004 CTS Heavy oil drinker [gbonsal]
Jul 23, 2011 (1:24 pm)
I have a 2006 CTS, and my engine blew last August on vacation. I didn't have any warning signs at all - no lights, no noises, and my car just stopped. There was a ticking noise as the engine died, and I still believe that the timing chain broke. My engine needed to be replaced because the timing chain caused the cam follower, and all the other damage to occur. I left my car in Nebraska from August 27th until November 15th, when it was finally fixed and I drove back to pick it up. It did take a long time to get GM Customer Service to make their decision, but they did a lot of checking with my dealer to see what my maintenance history was, etc. In the end, GM did agree to pay for a new engine block. If you have any hope of GM helping you in any way, you need to be very, very patient and let GM Customer service do their checking. If you need your car for transportation right away, then you'll probably be out of luck. I had another car to use for work, so I was able to wait out the decision. Sorry for your problems. I do love my CTS.