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Honda CR-V Timing Belt

42 messages,  Last post on Oct 30, 2012 at 3:22 PM

You are in the Honda CR-V Forum.

What is this discussion about? Honda CR-V, Auto Repair, SUV

Messages Page 3 of 5

#21 of 42 Re: Should tensioner be replaced w/ timing belt? [blueiedgod] by melanie_35

Jan 21, 2010 (12:29 pm)

Replying to: blueiedgod (Jan 21, 2010 10:38 am)
Thank you very much for your response. It was at a Honda Dealership. The same one I bought from in 2001. I emailed him early this morning to let him know I expected the tensioner to be replaced at the cost of the part only. Haven't heard back. Wonder why.... I've always praised the Honda name but I surely won't again and certainly won't buy one again unless there is a dealership with an ethical service department in the area.

#22 of 42 Re: Should tensioner be replaced w/ timing belt? [melanie_35] by blueiedgod

Jan 22, 2010 (10:44 am)

Replying to: melanie_35 (Jan 21, 2010 12:29 pm)
I've always praised the Honda name but I surely won't again and certainly won't buy one again unless there is a dealership with an ethical service department in the area.
 
Dealerships are independantly owned. While you may have beef with the dealership, I would not project that on the brand it self.
 
However, if you get nowhere with the dealership, you may want to get Honda corporate involved and see if they can put pressure on the dealer.

#23 of 42 Re: Should tensioner be replaced w/ timing belt? [blueiedgod] by melanie_35

Jan 22, 2010 (12:50 pm)

Replying to: blueiedgod (Jan 22, 2010 10:44 am)
You are absolutely correct. My Hondas have always been quality vehicles. I just learned that this dealership and 3 others in the US are actually owned by PSC Automotive Group. That's why they didn't show up when I went to my "Owner Link" on the Honda website. I should have done my homework. I thought that since I was please with them 8 years ago, that I could trust them now. My fault. I am now working with another dealership in another city that is willing to help me. It will cost me but if it gives me peace of mind and my CR-V back in working order then it is worth it. Chalk it up to lessons learne d the hard way. Thanks for all your help.

#24 of 42 Re: Should tensioner be replaced w/ timing belt? [blueiedgod] by melanie_35

Jan 25, 2010 (9:46 pm)

Replying to: blueiedgod (Jan 21, 2010 10:38 am)
Took it back in because it was sounding worse and worse and they wanted me to wait a week. After about an hour, I'm told that the tensioner IS bad and they want another $450 to fix it. I left. There was no way they could have inspected the tensioner. They offered to split the labor cost with me after I complained. I took it to a REAL service department today. I had barely settled into the waiting area when the service adviser asked me to come with him because he wanted me to see the problem. The timing belt was about a third of the way off!!! The edge was worn off and it had worn through the housing in numerous places so it had to be replaced. The tech had left the piece (washer?) off that holds the belt in place. There was also a ground that was unattached and a couple of other nuts and bolts that weren't where they were supposed to be. The oil seals they charged me to replace had not been replaced. I don't know what bothered me more - the fact that more damage is done and could have resulted is serious engine damage or the lies I was told to my face at the other dealership. I've got photos and parts from today and will do whatever it takes to get all of my money back. The only thing salvageable were the drive belts and the water pump. How many other people are being taken like this.

#25 of 42 Re: Should tensioner be replaced w/ timing belt? [melanie_35] by blueiedgod

Jan 26, 2010 (11:23 am)

Replying to: melanie_35 (Jan 25, 2010 9:46 pm)
Wow, that is some scammer dealership.
 
Your optons are:
 
1) Notify the dealership of the discovery. If they know what is good for them, they will refund the original charges, and ask you to sign a waver to protect them from litigation.
 
2) If they ignore you, notify Honda Corporate. The phone number and address is in your owner's manual. Honda can pull the dealership's franchise license.
 
3) Notify BBB.
 
4) Take the original dealership to small claims court (Judge Judy kind of thing). It only costs $10-$15 to file, and you don't need a lawyer. Make sure you have all the ducks lined up. The court may ask for witness (second shop mechanic) testimony, however, the wirtten estimate from them, and the photos should be enough.
 
The only way to prevent another person from being taken like this, is to make sure the dealership knows that victims can "kick back."
 
I have taken a shop or two to small claims and won. They learned their lesson and hopefully stopped scamming people.
 
One shop refused to pay. I sent all their info to the Sheriff. They siezed the shops account, gave me my money and took their cut (2x of what I got).
 
Good luck. Courts are slow, but they work. It just takes persistence.

#26 of 42 Re: Should tensioner be replaced w/ timing belt? [blueiedgod] by melanie_35

Jan 26, 2010 (1:52 pm)

Replying to: blueiedgod (Jan 26, 2010 11:23 am)
Thank you! Thank you! Thank you! I have everything written up and put in a call to the GM of the dealership. I will make it very clear that I am meeting with him only. I've heard that ganging up is one of their favorite intimidation tactics. I'll just walk away if I have to and go straight to the Sheriff and then to Honda Corporate. I like that better anyway because these guys (and the group that owns them) does not need to be doing business at, let alone for Honda. You have been most helpful!!!

#27 of 42 Re: Should tensioner be replaced w/ timing belt? [melanie_35] by blueiedgod

Jan 27, 2010 (10:53 am)

Replying to: melanie_35 (Jan 26, 2010 1:52 pm)
Thank you! Thank you! Thank you! I have everything written up and put in a call to the GM of the dealership. I will make it very clear that I am meeting with him only. I've heard that ganging up is one of their favorite intimidation tactics. I'll just walk away if I have to and go straight to the Sheriff and then to Honda Corporate. I like that better anyway because these guys (and the group that owns them) does not need to be doing business at, let alone for Honda. You have been most helpful!!!
 
I know it is going to sound sexist, but bring a male along.
 
Many of the GM's are not your MBA educated business people. They are just glorified salesmen, who were really good at selling cars...
 
When you bring this male along, you will see them addressing the male, most of the time.
 
It is just what it is.
 
I always get a different answer from the mechanics than my fiancee. Even though, she knows cars just as well as me. But, she is a girl and they tell her that she needs blinker fluid, and her halogen fluid is low.
 
Hope this helps.

#28 of 42 Re: Should tensioner be replaced w/ timing belt? [blueiedgod] by melanie_35

Jan 27, 2010 (3:33 pm)

Replying to: blueiedgod (Jan 27, 2010 10:53 am)
Your right. I wish it were other wise but it is especially true in SC. This is the state that still wants to secede from the USA. I can't even get the GM to return my calls to set up an app't. I will send registered letter tomorrow morning. SC Dept. of Consumer Affairs told me they will happy to help if I can't resolve it. Still think I should just go straight to Honda Corporate HQ. I REALLY need that money back since I had to pay almost the same amount to the service center that put it back in working order. It sounds like my Honda sounded before the scammers got hold of it. It purrs like a kitten.

#29 of 42 REFUND! REFUND! REFUND! by melanie_35

Jan 29, 2010 (11:01 am)

Replying to: blueiedgod (Jan 26, 2010 11:23 am)
I have to say that when the service manager finally got the whole story along with photos, documentation and receipts, they took swift action. The "check is in the mail" for the FULL amount of money I spent at their dealership. I did not have to sign my life away either!! DEFINITELY better than I expected. I thought I would be battling this out for weeks to come but they made it right. No, they're not holding a gun to my head to get me to write this either! Thanks for your help and encouragement!!

#30 of 42 Re: REFUND! REFUND! REFUND! [melanie_35] by blueiedgod

Feb 03, 2010 (10:50 am)

Replying to: melanie_35 (Jan 29, 2010 11:01 am)
Glad it all worked out for you.

Messages Page 3 of 5

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