Last post on Nov 12, 2013 at 6:08 PM
You are in the Chevrolet Tracker
What is this discussion about?
#79 of 136 not so funny story.
Apr 12, 2011 (9:42 pm)
funny story... i bought my car 2 years ago.
my subframe rusted away as well
my tracker is a 2000.... i found out about the recall january 14th, 2011! a few days short and you kno what that means? my tracker has been sitting in the driveway for a few months unless it is nessecary to drive.... cant afford the repair yet, thanks chevy for the heads up on the recall when i bought the friggen truck!
ok its not that funny but thats how my luck is, atleast im not spending money on gas right now right?
#80 of 136 Special GM Extended Warranty
Apr 29, 2011 (7:23 pm)
I'm in the snowbelt in Montreal where salt is heavily used on the roads in winter. I recently bought a 2002 2 dr. ZR2 Tracker 4wd, with only 60k kilometers on it expressly for a little fun driving in the winter and light offroading. After reading several threads about the stiff steering problem(I do need to change the lower intermediate steering shaft), I stumbled upon frequent mentions of the rusted subframe. I checked mine out and discovered that it was hanging on by a rusty thread.
The subframe section supporting the control arms was heavily corroded, crumbling off in flakes at the touch. I was stunned that a car with such low mileage and otherwise extremely clean and well-maintained could have that problem.
I assembled all the relevant info, called the 1-800 number then took my Tracker to a local Chevy dealer. They informed me that the subframe is under the Special GM Extended Warranty coverage and they are replacing it at no charge. I was frankly expecting an argument but instead everybody from Chevrolet's 1-800 telephone customer service to the garage mechanic were open and helpful.
The Tracker is in the shop now and we'll see how it all turns out. Hopefully no surprises.
I would strongly recommend to any Tracker owner to have this potentially serious problem
checked out whether or not it is still under warranty.
GM Customer Service: 1-800-222-1020 (USA) 1-800-263-3777 (CAN)
Be sure to have your VIN ready to confirm whether your vehicle qualifies for the SPECIAL GM EXTENDED WARRANTY, GM Special Policy T5689 06186 Cross member failure corrosion.
As mentioned elsewhere on this board, there is a 10 year or 150k miles limit.
Good luck !
#81 of 136 Crossmember just rusted through
May 10, 2011 (12:00 pm)
My son was driving the tracker yesterday and the crossmember let go almost sending him off the road. I bought the Tracker used and was unaware of the Problem.. I just got off the phone with GM and was told there is no coverage and the rust through was probably due to age. I mentioned the GM special policy and was again told the i could not be helped any further and I should take it to the dealer to repaired at my cost. Needless to say, I am very disappointed in GM's response
#82 of 136 Re: Crossmember just rusted through [zippodude]
May 10, 2011 (1:04 pm)
Can you please send me the case number from your call? I would like to look into this further.
GM Customer Service
#83 of 136 Crossmemebr rotted off
May 29, 2011 (9:47 am)
I had this member replaced on my 2000 Tracker last year at my own mechanic. I would think that being the original owner of this vehicle, I would have been notified of the problem by GM, but I guess they figure if nobody knows about the problem, they won't have to pay to fix many. If I had known about this "special GM extended warranty" I would have taken it straight to the dealer, however now I am out the $$$, just the way GM wants it.
#85 of 136 Re: Crossmemebr rotted off [vermian]
May 31, 2011 (12:48 pm)
Could you please email the VIN? I would like to look further into your situation. Also, do you currently have the repair documentation?
Caron, GM Customer Service
Jun 06, 2011 (12:12 pm)
I recently purchased a '99 chevy tracker that has the infamous suspension crossmember failure problem. Of course GM doesn't want to know anything and their response is nothing more than a huge vessel filled with BS. If you look in the right place you will find that Great Lakes 4 X 4 was handling the recall or warranty work to replace the crossmember. Doubt they did it out of their own generosity! Seems only logical that somehow GM was involved in the upgrade program, yet they claim there never was any such program. Apparently the only way it's going to get resolved is to purchase the part and replace it myself. I wouldn't even be wasting my valuable time writing this if GM had offered to just send me the part. I would gladly take care of the labor to complete the installation. As a taxpayer it's my understanding that I do own a stake in GM. How about them sending me the part as a dividend payment!!!! Wonder if I was register with the correct voting party, if it would be the same?
#87 of 136 SAME PROBLEM
Jun 30, 2011 (4:50 am)
I too am the original owner of a 1999 Chevy Tracker convertible. The vehicle has only 50,000 miles. We live in Michigan but very recently sold the car to our son about 3 weeks ago. He moved and took the car with him to North Carolina and this weekend had the same failure of the crossmember. He's now stranded without transportation in a new town with a new job. GM never contacted us about this issue which I would have had fixed had I known. Can anyone help?
#88 of 136 Re: SAME PROBLEM [randman4]
Jun 30, 2011 (6:49 am)
Hi - I had this "Crossmember Failure" couple of weeks ago. I called my local dealership on a Saturday am and they said to have it towed and they would look at it. I learned a lot about the issue through this forum BUT luckily, my service guy already knew about it. He said it is only done through a Licensed Chevrolet Dealer - you can call 1-800-CHEV-USA on a weekday to get the "Medium Duty" department. It is called a SPECIAL Extended Warranty for CrossMember Failure. Not all Trackers are covered so calling the 800 number will get information on your Tracker's coverage.
There are many other people who have actually listed the codes in this forum - so if you look/read further in this section you can find it as a point of reference when you call.
I called and in less than half and hour, my car was towed by AAA to the dealership and there was a hole found and it was replaced the SAME day on a holiday weekend.
I do not live in a large city area and I was nervous about this repair whatever it was because I recently needed a new battery and had to go to FIVE different places to find one.
Overall, I had no problem - no issue and it was really great to be informed before making the call.