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Chevrolet Tracker Rusted Crossmember Subframe

72 messages,  Last post on Apr 09, 2008 at 6:51 PM

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#64 of 72 Re: Just got back [adicle] by cheesedoff Jan 02, 2008 (11:17 am)
Replying to: adicle (Dec 29, 2007 4:09 pm) well, got my cheque from GM, it was $100 less than the bill...so still not overly impressed...if I got it done at the dealer it would have cost me more, they charge $70 an hour, the place I took mine too only cost $50 an hour.... ..still have an inquiry in as to why they didn't cover the whole thing after saying they would...86% of the way there.. *sigh* some companies just don't make things easy...not good, customer service is everything nowadays
#65 of 72 Phone Number by tracker01 Jan 07, 2008 (9:11 pm)
I called the 1-800-222-1020 number and found that my '01 Tracker is on the list,so I will be receiving a letter.Was also told that some '99-'04 Trackers are not affected as they were mfgd with correct parts.I need to take mine in to the dealer to have it inspected.
#66 of 72 letter from chevy by arkainzeye Jan 28, 2008 (12:04 pm)
I took my letter from chevy into my dealer today to set up an appointment to check my frams crossmember. When the lady seen the letter i was talking about she got a worried look on her face. I asked her whats wrong... she said the last tracker they got in was bad, and it took over 3 weeks for the parts to come in from chevy. chevy tells the dealers to not only replace the crossmember but to replace any rusty bolts. and the problem is, getting the replacement bolts! I told them lets hope mine isnt one of the trackers that need replacement...
#67 of 72 GM Resolution by thewolfe Feb 25, 2008 (1:04 pm)
Well, I just got a call from GM and she wanted to talk to me about the resolution GM made for the paperwork I sent in for having my car repaired. Let me just say the letter is a little deceiving. (A little history) Back the last week of 2006 when my crossmember was found to be rusted we took it to the local Chevy dealer and there was no recall so it was going to cost almost $900.00. That was a big chunk of change for right after Christmas so I let my car sit in the driveway for almost four months until I was able to find a parts dealer online that had a crossmember for half the price the dealer was charging. I then had my personal mechanic install it, again for much less then the Chevy dealer was going to charge. Well, I got my letter, sent in my receipts and a brief history of the events that happened with my car along with the Chevy Dealer estimate which was $400.00 more then I paid and I thought I was doing GM a favor. Well, they didn;t waste any time letting me know they would only pay for my part and not the labor since he is not certified. I guess the almost $300.00 I am getting back is better then nothing, but I still gave them a piece of my mind. I really doubt I will ever buy another GM car again and will certainly tell everyone I know what I think of the GM customer service I received! Replies to this message: vtfarmboy (Feb 25, 2008 2:04 pm)
#68 of 72 Re: GM Resolution [thewolfe] by vtfarmboy Feb 25, 2008 (2:04 pm)
Replying to: thewolfe (Feb 25, 2008 1:04 pm) I paid $1400.00 and had a chevy dealer do the work. (The actualy bill came to over 2000 but i had them do some other work while they were doing this.) They paid the entire amout of the repair for the corssmember and labor. I think the cross member was only like 800 dollars of the entire amout the rest was labor and some other parts that bent while either being repaird or when it let go. Sometimes even tho local garages are cheaper to get repairs done its best to go to a dealer. The only complaint with Chevy or GM I have is that this is clearly a safty issue i dont care what they want to call it and it should have been taken care of right from the start.   if you made the choise to go to a local mechanic that is your right. However when it comes to Warranty repairs any auto company is going to do what they did and only pay part to your mechanic. That is what almost all Auto Manufacturers do.
#69 of 72 my Tracker Woes by chistine Mar 21, 2008 (10:51 am)
I got the letter in Oct of 2007 from GM. Last tuesday I was driving home and the steering felt loose. I thought maybe one tire was low. When I pulled to a stop the wheel turned to the left by itself when the vehicle was completely stopped. Later when travelling down the road the front end of the tracker jumped so violently that it felt like my fillings were falling out of my teeth. I got home and remembered the letter. Dropped the car off at dealer and left the keys and a note in the after hours drop off box. The next day they said they could not find a notice about the tracker for this condition. I actually had to fax my copy to them. Thank God I did not put my only proof in the envelope. Long story short, they called back said vehicle was unsafe but they ordered the parts. Was told Gm is covering it. Next day told part was in and car would be ready later. Called later and said that they talked to GM on my behalf and GM is also covering some bushings that need to be replaced. Those parts are being ordered fom Montreal and may be in on Monday. Would not give me a courtesy car and suggested I rent a car. All in all I am 95% satisfied with the service I have gotten. My only complaints is I have been without a car since Wednesday the 19th and I may get the car on the 24th if the part comes in. I wish they would have given me a car to drive.
#70 of 72 Suzuki Crossmember Defect by drhodenizer Apr 06, 2008 (7:18 pm)
I live in Atlantic Canada and own a 2000 Suzuki Vitara 4dr 4wd with a control arm mount rusted off of the crossmember. Does anyone know if the Suzukis qualify for the Special Coverage granted by GM? Do I go to a GM dealer or a Suzuki dealer? Replies to this message: arkainzeye (Apr 08, 2008 3:01 pm) vmc1 (Apr 09, 2008 6:51 pm)
#71 of 72 Re: Suzuki Crossmember Defect [drhodenizer] by arkainzeye Apr 08, 2008 (3:01 pm)
Replying to: drhodenizer (Apr 06, 2008 7:18 pm) i doubt GM with cover a NON GM product. I would think you would have to go and fight with suzuki about this since it is made by them and has their name badge on the car.. If you go into a GM shop asking about a warranty/fix for a metric car you might get some weird looks......
#72 of 72 Re: Suzuki Crossmember Defect [drhodenizer] by vmc1 Apr 09, 2008 (6:51 pm)
Replying to: drhodenizer (Apr 06, 2008 7:18 pm) I am in NL, had crossmember separate/crack completely on 2001 Vitara. I had purchased it used, the garage where it was under warranty called the Suzuki Dealership in town looking for the part and were informed that it was covered under the recall. No cost to me. It may take a few days to have it fixed, my understanding is that all the work is free.

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