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Chevrolet Tracker Rusted Crossmember Subframe

72 messages,  Last post on Apr 09, 2008 at 6:51 PM

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#59 of 72 Re: Finally [cheesedoff] by arkainzeye Nov 19, 2007 (12:28 pm)
Replying to: cheesedoff (Nov 19, 2007 10:59 am) Did your letters say it covered from 1999 to 2004 models? I used to own a 1999 tracker 2door. I got my letter over a month ago. But i also own a 2004 chevy tracker Zr-2 V-6. I havent gotten a letter for that model, even though my letter for my 99 tracker mentioned it covered all years of the tracker when it was last redesigned. Replies to this message: cheesedoff (Nov 20, 2007 4:27 am) macdr50 (Dec 27, 2007 5:31 am)
#60 of 72 Re: Finally [arkainzeye] by cheesedoff Nov 20, 2007 (4:27 am)
Replying to: arkainzeye (Nov 19, 2007 12:28 pm) I have the letter here, it is for 1999-2004, and it is up to 240,000 kms. The guy also said that it doesn't matter if you sell it to someone else etc, if you paid to have that work done and have the receipt, with GM or with another shop (as I did, I had to pull into the first shop I could find!) they will still pay for it, but you have to submit your receipts before Jan 31, 2009 apparently. Replies to this message: macdr50 (Dec 27, 2007 5:31 am)
#61 of 72 Re: Finally [cheesedoff] by macdr50 Dec 27, 2007 (5:31 am)
Replying to: cheesedoff (Nov 20, 2007 4:27 am) Would someone be willing to send me a copy of your letter. Remove any identifying information. My son's 2002 Tracker has this problem and I have just left it with the dealer. GM hasn't sent out a service bulletin on this in Canada and I need some additional ammunition just in case they get sticky.
#62 of 72 Phone Number by vtfarmboy Dec 27, 2007 (5:32 pm)
I dont have the letter anymore. I got it after i had the repair and paid for it. I do however have a phone number you can call. Have your information ready before you call. VIN number etc...... If you qualify they will mail you the paperwork to get your repair or refund for the work done. I have sent my information in but have not as of yet received payment from Chevrolet. I sent it in back at the end of November.   the Phone number you can call is 1-800-222-1020   Call this number and follow the prompts. This is considered "Special Coverage" and not a warrentee or recall.however follow the prompts for warrentee service. they will determine if your vehicle is qualified.   If you do have the same problem as all of us seem to be having and they dont cover your tracker i would strongly urge you to keep all the receipts and information you get from your repair shop. If they extend the coverage to your model later it will save you alot of trouble.
#63 of 72 Just got back by adicle Dec 29, 2007 (4:09 pm)
Just got back from the dealer. Brand new crossmember with a wheel alignment to boot. I guess GM finally heard our screams. Replies to this message: cheesedoff (Jan 02, 2008 11:17 am)
#64 of 72 Re: Just got back [adicle] by cheesedoff Jan 02, 2008 (11:17 am)
Replying to: adicle (Dec 29, 2007 4:09 pm) well, got my cheque from GM, it was $100 less than the bill...so still not overly impressed...if I got it done at the dealer it would have cost me more, they charge $70 an hour, the place I took mine too only cost $50 an hour.... ..still have an inquiry in as to why they didn't cover the whole thing after saying they would...86% of the way there.. *sigh* some companies just don't make things easy...not good, customer service is everything nowadays
#65 of 72 Phone Number by tracker01 Jan 07, 2008 (9:11 pm)
I called the 1-800-222-1020 number and found that my '01 Tracker is on the list,so I will be receiving a letter.Was also told that some '99-'04 Trackers are not affected as they were mfgd with correct parts.I need to take mine in to the dealer to have it inspected.
#66 of 72 letter from chevy by arkainzeye Jan 28, 2008 (12:04 pm)
I took my letter from chevy into my dealer today to set up an appointment to check my frams crossmember. When the lady seen the letter i was talking about she got a worried look on her face. I asked her whats wrong... she said the last tracker they got in was bad, and it took over 3 weeks for the parts to come in from chevy. chevy tells the dealers to not only replace the crossmember but to replace any rusty bolts. and the problem is, getting the replacement bolts! I told them lets hope mine isnt one of the trackers that need replacement...
#67 of 72 GM Resolution by thewolfe Feb 25, 2008 (1:04 pm)
Well, I just got a call from GM and she wanted to talk to me about the resolution GM made for the paperwork I sent in for having my car repaired. Let me just say the letter is a little deceiving. (A little history) Back the last week of 2006 when my crossmember was found to be rusted we took it to the local Chevy dealer and there was no recall so it was going to cost almost $900.00. That was a big chunk of change for right after Christmas so I let my car sit in the driveway for almost four months until I was able to find a parts dealer online that had a crossmember for half the price the dealer was charging. I then had my personal mechanic install it, again for much less then the Chevy dealer was going to charge. Well, I got my letter, sent in my receipts and a brief history of the events that happened with my car along with the Chevy Dealer estimate which was $400.00 more then I paid and I thought I was doing GM a favor. Well, they didn;t waste any time letting me know they would only pay for my part and not the labor since he is not certified. I guess the almost $300.00 I am getting back is better then nothing, but I still gave them a piece of my mind. I really doubt I will ever buy another GM car again and will certainly tell everyone I know what I think of the GM customer service I received! Replies to this message: vtfarmboy (Feb 25, 2008 2:04 pm)
#68 of 72 Re: GM Resolution [thewolfe] by vtfarmboy Feb 25, 2008 (2:04 pm)
Replying to: thewolfe (Feb 25, 2008 1:04 pm) I paid $1400.00 and had a chevy dealer do the work. (The actualy bill came to over 2000 but i had them do some other work while they were doing this.) They paid the entire amout of the repair for the corssmember and labor. I think the cross member was only like 800 dollars of the entire amout the rest was labor and some other parts that bent while either being repaird or when it let go. Sometimes even tho local garages are cheaper to get repairs done its best to go to a dealer. The only complaint with Chevy or GM I have is that this is clearly a safty issue i dont care what they want to call it and it should have been taken care of right from the start.   if you made the choise to go to a local mechanic that is your right. However when it comes to Warranty repairs any auto company is going to do what they did and only pay part to your mechanic. That is what almost all Auto Manufacturers do.

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