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Chevrolet Tracker Rusted Crossmember Subframe

72 messages,  Last post on Apr 09, 2008 at 6:51 PM

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#57 of 72 Finally by vtfarmboy Nov 17, 2007 (1:43 pm)
Well even though my Tracker is still in Georgia and I am here in Vermont i have just got a call from the dealer down there telling me that they have finally received notice that my tracker "Qualifies for special coverage" I should get atleast part of my 2800 dollars i paid to get it fixed i guess Replies to this message: cheesedoff (Nov 19, 2007 10:59 am) arkainzeye (Nov 19, 2007 12:28 pm) cheesedoff (Nov 20, 2007 4:27 am) and 1 more...
#58 of 72 Re: Finally [vtfarmboy] by cheesedoff Nov 19, 2007 (10:59 am)
Replying to: vtfarmboy (Nov 17, 2007 1:43 pm) the letters are for real, it is a legit recall-type thing now... I had to submit my original receipt and now just wait for head office to pay the local dealer, then I get my money back... just over $600 so looking forward to that for sure, hopefully it doesn't take forever or get 'lost' Squeaky wheel gets the oil, but in all fairness, it was a flaw and a potentially dangerous one at that...the guy said they were rusting from the inside out. Replies to this message: arkainzeye (Nov 19, 2007 12:28 pm) cheesedoff (Nov 20, 2007 4:27 am) macdr50 (Dec 27, 2007 5:31 am)
#59 of 72 Re: Finally [cheesedoff] by arkainzeye Nov 19, 2007 (12:28 pm)
Replying to: cheesedoff (Nov 19, 2007 10:59 am) Did your letters say it covered from 1999 to 2004 models? I used to own a 1999 tracker 2door. I got my letter over a month ago. But i also own a 2004 chevy tracker Zr-2 V-6. I havent gotten a letter for that model, even though my letter for my 99 tracker mentioned it covered all years of the tracker when it was last redesigned. Replies to this message: cheesedoff (Nov 20, 2007 4:27 am) macdr50 (Dec 27, 2007 5:31 am)
#60 of 72 Re: Finally [arkainzeye] by cheesedoff Nov 20, 2007 (4:27 am)
Replying to: arkainzeye (Nov 19, 2007 12:28 pm) I have the letter here, it is for 1999-2004, and it is up to 240,000 kms. The guy also said that it doesn't matter if you sell it to someone else etc, if you paid to have that work done and have the receipt, with GM or with another shop (as I did, I had to pull into the first shop I could find!) they will still pay for it, but you have to submit your receipts before Jan 31, 2009 apparently. Replies to this message: macdr50 (Dec 27, 2007 5:31 am)
#61 of 72 Re: Finally [cheesedoff] by macdr50 Dec 27, 2007 (5:31 am)
Replying to: cheesedoff (Nov 20, 2007 4:27 am) Would someone be willing to send me a copy of your letter. Remove any identifying information. My son's 2002 Tracker has this problem and I have just left it with the dealer. GM hasn't sent out a service bulletin on this in Canada and I need some additional ammunition just in case they get sticky.
#62 of 72 Phone Number by vtfarmboy Dec 27, 2007 (5:32 pm)
I dont have the letter anymore. I got it after i had the repair and paid for it. I do however have a phone number you can call. Have your information ready before you call. VIN number etc...... If you qualify they will mail you the paperwork to get your repair or refund for the work done. I have sent my information in but have not as of yet received payment from Chevrolet. I sent it in back at the end of November.   the Phone number you can call is 1-800-222-1020   Call this number and follow the prompts. This is considered "Special Coverage" and not a warrentee or recall.however follow the prompts for warrentee service. they will determine if your vehicle is qualified.   If you do have the same problem as all of us seem to be having and they dont cover your tracker i would strongly urge you to keep all the receipts and information you get from your repair shop. If they extend the coverage to your model later it will save you alot of trouble.
#63 of 72 Just got back by adicle Dec 29, 2007 (4:09 pm)
Just got back from the dealer. Brand new crossmember with a wheel alignment to boot. I guess GM finally heard our screams. Replies to this message: cheesedoff (Jan 02, 2008 11:17 am)
#64 of 72 Re: Just got back [adicle] by cheesedoff Jan 02, 2008 (11:17 am)
Replying to: adicle (Dec 29, 2007 4:09 pm) well, got my cheque from GM, it was $100 less than the bill...so still not overly impressed...if I got it done at the dealer it would have cost me more, they charge $70 an hour, the place I took mine too only cost $50 an hour.... ..still have an inquiry in as to why they didn't cover the whole thing after saying they would...86% of the way there.. *sigh* some companies just don't make things easy...not good, customer service is everything nowadays
#65 of 72 Phone Number by tracker01 Jan 07, 2008 (9:11 pm)
I called the 1-800-222-1020 number and found that my '01 Tracker is on the list,so I will be receiving a letter.Was also told that some '99-'04 Trackers are not affected as they were mfgd with correct parts.I need to take mine in to the dealer to have it inspected.
#66 of 72 letter from chevy by arkainzeye Jan 28, 2008 (12:04 pm)
I took my letter from chevy into my dealer today to set up an appointment to check my frams crossmember. When the lady seen the letter i was talking about she got a worried look on her face. I asked her whats wrong... she said the last tracker they got in was bad, and it took over 3 weeks for the parts to come in from chevy. chevy tells the dealers to not only replace the crossmember but to replace any rusty bolts. and the problem is, getting the replacement bolts! I told them lets hope mine isnt one of the trackers that need replacement...

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