- #20 of 72
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Re: rusted crossmember/sub frame [jredder]
by guitjoe
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Jan 05, 2007 (2:32 pm)
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Replying to: jredder (Dec 16, 2006 4:35 pm)
I have also ran across a Mitsubishi owner with a very similar defect. The official reason was the stamping process that forms the cross-member resulted in a thinner cross section in the area of the mounting bracket. It would be interesting to see if they used the same vendor. I think it would be beneficial if everyone who has been affected by this defect to contact the same GM customer service rep. The body of evidence should encourage them to address this issue before someone is injured. I would gladly share the name and number of the rep I contacted but I want to be sure the host for this post deemed it appropriate.
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- #21 of 72
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Re: rusted crossmember/sub frame [thewolfe]
by arkainzeye
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Jan 05, 2007 (6:35 pm)
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Replying to: thewolfe (Jan 05, 2007 12:36 pm)
march 2006 they made a design change? was the tracker made that year?
chris
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- #22 of 72
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Re: rusted crossmember/sub frame [guitjoe]
by thewolfe
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Jan 08, 2007 (11:50 am)
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Replying to: guitjoe (Jan 05, 2007 2:32 pm)
I do think it would be a good idea for all of us to band together and contact the same GM representative. The Chevy dealer I went to told me I should refer to my service manual and get the GM National Service Center number and give them my complaint. I was planning on doing that this week. I do not currently have the number with me ,but will post it later this week. I also went on the NHTSA site again to see if there have been any new complaints and have found a few new ones. I also checked and the investigation is still open.
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- #24 of 72
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Re: rusted crossmember/sub frame [thewolfe]
by guitjoe
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Jan 09, 2007 (2:38 pm)
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Replying to: thewolfe (Jan 08, 2007 11:50 am)
If you would like to contact the GM Customer Service Specialist call 1-800-790-5600 extension 12054. We have been waiting for the front cross-member part for over a week. When I asked the local Chevy Dealership to look-up the part for me he said that it looked like they had a hold on the shipment of that part. Does that raise and red flags?
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- #25 of 72
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Re: rusted crossmember/sub frame [guitjoe]
by thewolfe
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Jan 10, 2007 (11:17 am)
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Replying to: guitjoe (Jan 09, 2007 2:38 pm)
Hopefully, the parts are not still bad!! That would be a shame if a bunch of people have had their cars repaired and the part is still faulty. Maybe it means that they are going to finally do a recall, but I'll wait until I actually see it to believe it. Did you call this customer service number? I will call it today and see what they have to say....
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- #26 of 72
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Re: rusted crossmember/sub frame [thewolfe]
by guitjoe
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Jan 10, 2007 (4:50 pm)
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Replying to: thewolfe (Jan 10, 2007 11:17 am)
I believe the cross-members that they had were probably by a specific vendor manufactured and stocked a while back. By the time it came to their attention, (which appears to be just recently)there were several in the loop and they have yet to purge the defective ones. I have called the Customer Service Rep and they refused to replace the part. The reason they gave me was the lack of vehicle history. I also contacted the previous owners who live locally and they said that they never had any major repair issues with the Tracker only routine maintenance. Would that account for the lack of vehicle history? I think as of now they (GM) have been in a state of denial. But hopefully that will change.
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- #27 of 72
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Re: rusted crossmember/sub frame [guitjoe]
by arkainzeye
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Jan 10, 2007 (5:15 pm)
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Replying to: guitjoe (Jan 10, 2007 4:50 pm)
i was just wondering something. does the age of the trackers with this problem cause chevy to not have to replace the parts? is there a legal limit in time that chevy doesnt have to replace these parts if they are past a certain age? is there a limit on recalls? i mean if a car from the 90's was found to have a bad part would they recall it 16-17 years later? or would they just think there wasnt enough out there anymore? the problem was with 99 thur 01 models right?
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- #28 of 72
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Re: rusted crossmember/sub frame [arkainzeye]
by guitjoe
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Jan 10, 2007 (7:38 pm)
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Replying to: arkainzeye (Jan 10, 2007 5:15 pm)
It is my understanding that 1999 - 2001 is the affected models. I have a couple of friends who have the older Geo Tracker and their under-frame is in good shape. I am sure if the car had over 100,000 miles or was 10 years old that might be an issue. I gave Customer Service all the details on my Tracker e.g. 78,000 miles, I am sure if that gave them an out they would have stated so. If the sheet metal was rusting and the bushings were worn that would be another thing. But my Tracker is in otherwise very good condition. You would never guess that the frame was in that bad a shape.
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- #29 of 72
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Re: rusted crossmember/sub frame [arkainzeye]
by steve_ HOST
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Jan 10, 2007 (9:28 pm)
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Replying to: arkainzeye (Jan 10, 2007 5:15 pm)
I found this at the NHTSA:
"Are There Any Limitations on My Right to Have My Vehicle Remedied at No Charge?
Yes. There is a limitation based on the age of the vehicle. In order to be eligible for free remedy, the vehicle cannot be more than 10 years old on the date the defect or non-compliance is determined. Under the law, the age of the vehicle is calculated from the date of sale to the first purchaser."
Full text can be found at the Motor Vehicle Defects and Recall Campaigns page.
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