Last post on Nov 17, 2013 at 5:12 PM
You are in the Jeep Cherokee and Jeep Grand Cherokee
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Jeep Grand Cherokee, SUV
Jul 22, 2012 (4:28 pm)
Last summer I bought a 2011 Jeep Grand Cherokee which is the biggest mistake of my like. It is the biggest piece of over priced crap on the planet. The Lithia dealership in Santa Fe sucks the big one!!! At 4000 miles the transmission had to be replaced due to the robot at the factory not positioning the transmission fluid filter correctly so it ate up the gears and had metal in the tranny pan. Ok I could write a novel here about my horrible experiences at Lithia and with Jeep but I won't because it wuld take too long.Jeep replaced the transmission. The new tranny is still acting up at random and odd times so somehow that is my fault? It leaks crap on my driveway another fault of mine. Of course, I am a woman and must not know cars right? Wrong I used to restore 1969 Mustangs so I know automobiles!
So buyer beware- I just got off the phone with some corporate jackass and they are not going to make it right so I will trade it off for something that works and I am not afraid to drive. You suck Jeep- I hope you get instant Karma for this!!!!!
The NM Lemon Law states that the dealership has the right to rectify the issue 4 times within one year. My problem is the dealership is denying there is a problem. I explained to them the tranny is still acting up in random ways. If I am excellerating to get onto the highway and going 45 MPH it will shift itself down to first gear. I think that is rough on the vehicle and might cause an accident. I always use D for drive and the car shifts and locks into first. They told me I have to be moving the gear knob. Whn I told them that would be hard with both hands on the wheel they just shrugged their shoulders and said if the computer isn't registering a problem then there is none. This Jeep was brand new with ten miles on it when I bought it and I have had nothing but problems with it. So since they won't buy it back I will just trade it off. Since they won't step to the plate for customer service then I will wash them with comments on FB. I purchased from LIthia Jeep in Santa Fe and the only thing they do well is take your money and give you poor customer service after that.
I spoke to Sherry at Chrysler Concern and I really donít see how this can be resolved. She said that your service manager wants to test drive my Jeep between Albq. and Santa Fe. That to me only devalues my vehicle and racks up miles. I am no comfortable with liability issues with my insurance either with strangers driving my Jeep. The issue of this vehicle down -shifting itself by itself creates a very unsafe condition. Bottom line- I am afraid to drive this vehicle. I had 2 FORD Explorers and drove both of them from brand new to over 90,000 miles. My Volvo S80 had over 100,000 miles on it. I never had any issues with any of them. This Jeep Grand Cherokee had a transmission that crapped out ay 4,000 miles. What? A brand new vehicle? Seriously? This is when you dealership should have made this right and traded me out of this one and into another. YOU have ruined my new car buying experience. I am afraid to drive this vehicle and I have anxiety attacks every time I am behind the wheel. I think it is unsafe and dangerous to drive. In fact I drive as little as possible because I am afraid to drive it anywhere that I might break down. My friend Beth, bought one from the Jeep dealer in Albuquerque- Marks Casa on The Westside and she had an issue right away and not as serious as a transmission going to hell. Guess what? They wanted to make her happy so they put her in another new one and she has had no problems. Maybe you could hire their customer service person. They seem to know how to treat their customers. Bottom line- I am not going to risk my life in this vehicle as a crash test dummy so I will probably get rid of it for something I can rely on and from a dealer who knows how to treat their customers. And guess what? I donít work for you and I donít need to spend my time away from work to drive this back and forth to your dealership so you can tell me nothing is wrong with this piece of junk. Would you put your family in a vehicle that down shifts itself by itself to first gear going over 45MPH trying to merge into traffic? I wouldnít! Not for $45,000 or $45 million. You need to rethink your priorities.
#992 of 1100 Re: 2011 Grand Cherokee transmission slipping [gambino520]
Jul 22, 2012 (8:08 pm)
Sounds like Jeep has a major transmission problem and they are not admitting their problems. My dealer does the same thing! It doesn't show up on the computer so it must not be them. Sounds like a RECALL huh Jeep. Get real take care of your customers!
#994 of 1100 Re: 97 jeep grand cherokee laredo [bobbywestva]
Jul 28, 2012 (8:34 am)
I have the same problem with my 98.... has anyone gotten back to you? If it is a easy fix that would be awesome, otherwise I might a s well scrap the Jeep and get another one
#995 of 1100 2003 grand cherokee shift issues
Jul 28, 2012 (10:31 am)
A couple of months ago, I posted a request for information in regards to my transmission releasing drive or not wanting to upshift and the tach going up to 4-5K while in first. Well, I took it in to a transmission shop and was told the solenoids needed replaced....$350 later the problem occurred the same day as getting it out the shop, so I took it back. The tech said he would call Jeep and called me to pickup my jeep the next day at no additional costs. Apparently jeep uses the computer case to ground and according to the jeep tech has had grounding problems. The transmission shop installed a ground from the main computer to the battery.....no more shift problems. Hope this helps someone.
#996 of 1100 transmission troubkle shifting and goes into neutral mode on 2nd...
Jul 28, 2012 (10:08 am)
transmission wont shift to second unless I place it in neutral , and once in second it slips into neutral intermittently, where I have to shift to Neutral again, give it a shot of gas, and place it back into drive. Third gear just makes grinding noises after a minute or two, if it does happen to shift into third, and OD is stuck "off" on my dashboard. I also tried to reset the computer which made things even worse. Any ideas. Should also note I swamped it, but had all the fluids replaced by a local shop immediately after.
#998 of 1100 Re: 2011 Grand Cherokee [rojosneakers]
Jul 30, 2012 (3:41 pm)
did you get the issue fixed or any progress?
I got a very terrible issue with the 2012 JGC Laredo that I just leased about a week ago. Every time I drive it for more than 30 minutes and then switch to the local road and then get back to the highway, the RPM will go up to 4000+, and the Jeep is not gaining any speed. I could barely get a speed of 40-50 miles per hour with 4000+ RPM, which is very dangerous on the highway. Its a 4x4 V8 5.7L hemi leased from Lithia. Couldn't believe what's happening. I wish I had read your post 2 weeks earlier. then I would have avoided this terrible deal.
#999 of 1100 Serious problem with a new 2012 JGC Laredo
Jul 30, 2012 (6:29 pm)
I leased a 2012 Grand Cherokee Laredo Altitude 4x4 5.7L from Lithia about 10 days ago. The price is great: MSRP ~$42K. The price before TTL is ~$36K which is used to calculate the down payment and monthly payments.
However, there's a serious problem that I identified after I drove it a couple days. The RPM would go up to 4k+ while the car was not gaining much speed (40-50 miles per hour), each time after I drove the car for 30-60 minutes. The only thing I did was turning on the air conditioning, before or while I was accelerating on the ramp to get onto the highway - then there's noticeable increase with the RPM to 4K+ while other parameters remained about the same. Typically the RPM stays in 1K to 2K range. The typically toggling "ECO" indicator disappeared. It seemed that the 8 cylinder mode is running. There must be something wrong with the transmission, or some sensors.
I have a couple of questions:
1) the lease is with the Ally bank. Should Ally, Chrysler, or the Lithia dealer be taking care of the problem?
2) This is a brand new Jeep. When I leased it, the mileage is less than 50. Is this considered a lemon car such that the lease should be invalidated?
3) I called the dealer. they were hesitating that I use the 24-hour assistance/towing service. they said they will have the service department to pick up the Jeep tomorrow. Do you think I should actually insist on using the Jeep 24-towing service, and/or tow the car to a different dealer (5 miles away) so that they can independently check the Jeep?
thanks for your help.
#1000 of 1100 Re: Serious problem with a new 2012 JGC Laredo [amzn]
Aug 02, 2012 (8:58 pm)
amzn sorry to hear about your car. Ally won't do anything about your vehicle, it's not a lemon unless the same problem happens four times. Lithia is a great company they will take care of it for you. I would use Jeep roadside because it's free and get it towed to the dealer you bought it to take care of it for you. It's an amazing vehicle and I can't wait to get one.
Can you post the details about your lease. The Cap cost, Residual, Money Factor, Term, Total Down, and Payment.