Last post on May 06, 2013 at 11:26 AM
You are in the Jeep Cherokee and Jeep Grand Cherokee
What is this discussion about?
Jeep Grand Cherokee, SUV
#956 of 1066 Re: 2011 Jeep Grand Cherokee [optimas]
Mar 30, 2012 (6:49 am)
You can use this to contact the assistants of the CEO.
If you don't start yelling REAL LOUD they will push you aside because they are dealing with so many customers and their problems.
They have changed my drive shaft and this seems to have resolved the vibration at low speed shifts. I still have a vibration at high speeds but I will be changing my winter tires/wheels out soon and this will confirm whether it is a tire/wheel issue (I use after market wheels/tires for winter).
I have had some minor issues but nothing like you are experiencing. There has to be a lemon law for that. There is no way I would put up with that crap. Chrysler is at the bottom of the list for reliability for a reason. The least they could do is provide top notch customer service to make up for their poor engineering, production and assembly issues.
They want to offer upscale products and than expect you to accept low end customer service. As I have stated in earlier posts and in my email to Chrysler, I bought the 2011 JGC expecting to deal with issues because it was the first year of a new design. I will not accept poor customer service and if they want to have the buyers of the 2011/2012 JGC continue to support their product, they better get off their asses and accept responsibility for the issues and stop trying to nickel and dime people on the service side of things.
Maybe we need to start a petition and send it to JD Powers and the major news centers. It seems like that is the only way to get these companies to do anything. Any one with half a brain reading the comments on this website would sure think twice before buying the new JGC. I know if I knew they were going to screw around like this when trying to fix the problems I probably would have waited on my purchase.
Good luck to my fellow 2011-2012 JGC owners, it sounds like we are all going to need lots of it.
#957 of 1066 STILL HAVE THOSE BAD VIBRATIONS
Apr 13, 2012 (6:02 am)
Well, they changed my drive shaft on my 2011 JGC which seems to have cleared up the vibration at low speed speed shifts but I still have a vibration (regardless of shifting or not) at higher speeds (80-95 kph and 120 kph). You can feel it right through your seat and you can hear a hum. They have checked my wheel/tire combo twice but no difference. I will be bringing it back in. It is still a drive train issue of some kind. Anyone else still dealing with this??
#958 of 1066 Re: 2011 Jeep Grand Cherokee [gbeesjeep]
Apr 13, 2012 (4:10 pm)
If you do start a petition, don't limit it to the 2011 and let me know. We have the 2007 JGC Overland Diesel and it has had problems since it was at 12k. Now it is at 114k and it has been in the shop every 6 months since we have owned it, with 8 computer modules replaced and a variety of other issues to include a "swirl" valve replacement. Now it needs one more module replaced that has already been replaced (1.5 years ago but only had a 1 year warrenty) and the oil cooler has to be replaced for it to run. In the latest JCG fiasco, the oil cooler failed, somehow poured oil into the cooling system and caused it to die. Waiting to see if "Chrysler Cares" is going to help cover any of the costs since our warrenty expired at 100k. If we didn't owe more than it is worth we'd get rid of it. We bought a diesel so we could put high miles on it and it wasn't cheap.
#959 of 1066 Re: 2011 Jeep Grand Cherokee [optimas]
Apr 13, 2012 (4:19 pm)
We purchased our 2007 JCG Overland new and when the computer problems (among other things) started at 12k, we should have tried to have it returned under our state's lemon law. I suggest you do the same.
4.5 years later, our Jeep has been in the shop on average once every six months. I wish we had not been complacent because we had an extended warrenty to 100k because now, our latest bill will be close to 4000.00 if we want our Jeep back from the shop. Cut your losses now while you can. Just an opinion but we'd do things differently with our piece of expensive junk if we could go back in time. Its a shame because it drives well when it is working.
#961 of 1066 wj 2000 diesel 3.1 diesel
Apr 14, 2012 (1:55 pm)
My jgc 2000 shifts in 1 2 3 but thats it it wont change in 4 or 5 i dont know if it goes in D any ideeas ?
#962 of 1066 Re: 2011 Jeep Grand Cherokee [tiredofitinaz]
Apr 17, 2012 (9:01 am)
Hi every body,
If anyone has JGC 2012, Is there any of the problems that many of the 2011 owners talking about?
#963 of 1066 2011 JGC Fire
Apr 19, 2012 (10:16 pm)
My 2011 JGC caught fire while I was on the expressway. Inside was my two sons 2 years old and 14 years old. My car displayed a check engine light, traction light and red thunderbolt. It then lost power and shut down and began to smoke. The car then began to blaze fire from under the hood. I was terrified and now I am trying to figure out why the process of me getting another car is taking so long. I have called Jeep so now I am waiting. The crazy thing is that I want another Jeep! "I live, I ride....
#964 of 1066 Re: 2011 JGC Fire [marsha75]
Apr 20, 2012 (5:13 pm)
How terrifying! I can only imagine. Thank goodness you were all ok!
I think this last incident of mine is what finally threw me over the edge. I was driving home, at night, up a 1 mile single lane paved road and the dash lights flashed, it said something like check guages, the Jeep went into limp mode and smoke started coming out from under the hood. I was able to limp it to a pull out and then it died. The smoke was oil sludge (a combination of oil and coolant fluid since the oil cooler failed and somehow oil went into the radiator and spew oil gel out of the overflow tank causing the car/transmission to overheat .
This happened at night in a remote rural area where typically there is no cell service. I thought I was going to have to walk nearly two miles home in the dark, where Mountain Lions have been seen as well as illegal immigrant traffic being picked up by Border Patrol.
By the grace of God, I had one bar of service for some reason and my husband was able to come get me. We had to have the Jeep towed to the dealer where it sat for over a week, waiting to hear back from Chrysler Cares (which has of yesterday declined to provide any financial assistance). Today, I spoke with a Chrysler "Top Care" representative and they have also declined to provide any financial assistance.
I was advised I could either pay for it to be repaired at the dealership or take it to another non-dealer mechanic which would probably cost less.
Both are unacceptable in my opinion.
Shame on me for thinking something might be different this time around.
I'm like you though. Aside from it being completely unreliable, I love my Jeep!
Unfortunately it has now broken down three times in three separate locations where we do not have cell service and it is not safe.
I wish Chrysler would rethink its position on this. The Overland Diesel was not cheap and the vehicle is worth 10K less than we owe on it.
#965 of 1066 Re: 2011 JGC Fire [tiredofitinaz]
Apr 23, 2012 (7:30 am)
Wow! Yes, God is good and I knew that he would see you through! That is awesome that you were able to come out on top with your life in that incident! I think that something should be done. I think that we as the consumers need to voice our opinion about these vehicles. We love jeep and we even want another one when the one we own brakes down. They need to know that it is us, the consumer, that keeps them in business. I think that we should all get together and plan a trip to the Detroit office.