Last post on Dec 06, 2013 at 12:29 PM
You are in the Jeep Cherokee and Jeep Grand Cherokee
What is this discussion about?
Jeep Grand Cherokee, SUV
#1002 of 1101 Re: Serious problem with a new 2012 JGC Laredo [510akcali]
Aug 03, 2012 (8:12 pm)
Thanks 510akcali for your response. here are the details:
Cap cost: $37K (excluding the GMAC acquisition and admin fee)
Term: 24 months for 12K miles per year
The dealer showed me the money factor but I couldn't remember. At the end of the day, it really depends on the price as if you are buying the Jeep. I built an Excel model, similar to the mortgage calc when you buy a house, and figured out that I would pay ~$3K extra in terms of interest, vs. buying the Jeep now with cash. I just like driving new cars so I would look at it as the cost of driving new cars. What sucks is that Ally bank will add $2500 to the residual value if you buy the car at the end of the lease. To me, it just means that probably I wouldn't buy the car when the lease ends.
For the issue I mentioned, I had the dealer checked the car but they couldn't replicate the issue. I'll just keep an eye on it and bring it back to them if necessary. I like the design and the Jeep brand. I hate the quality/reliability of the Chrysler cars though. But I like Jeep more than other brands such as Toyota, Honda, etc. Chances are that in 2 years I will buy or lease another Jeep Grand Cherokee, especially when the diesel version will be available soon.
By the way, you sounded like a Lithia employee . I'd say a 20-30% of the folks at the dealer just suck: no credibility, very rude, and cheap. The sales person I dealt with was great though. He had lots of experiences and was very polite and could talk to the point. Also the service director was good when I brought up the issue to her. Other folks were just in-experienced, and they were treating you like low-end customers, without any understanding that you are throwing $30-$40K to buy one of the most expensive cars they are selling. This is not surprising in that some deck sales persons are only making $10/hour, the minimum wage, with a high school diploma only. During some conversation I had to yell at / remind them that I can escalate along their reporting chain for some issues that I wasn't happy with - they are employee of the Lithia company, they should understand that any escalation might impact their career and employment with Lithia.
Aug 06, 2012 (3:55 am)
hey guys my dad just bought a 96 grand cherokee 4wd,automatic 4.0 motor and 2 daz later when u put in gear its seems to spin the rpm`s raise but doesnt shift into 2nd,now also when he bought it the vic(vehicle info center) was flashing and by the time he got home was completely blank and had burnt up,but he still drove it for 2 daz like that,well on my way home to take out the vic.....it stated the shifting problem,my question is.......does the truck need the vic to run and shift correctly or is it another problem all together? i dont mind replacing the vic as i have already taken it out,but dont want to buy another if the tranny is bad also? trans fluid is red and doesnt smell bad to me,and when u first start up it runs and shifts fine then after a few minutes it starts slippin? p.s ive tried it in 4wd low,high and 2wd drive they all work but it still slips in any of them,ive tried to include how its acting but if u need more info to help just ask,any clues or directions to head are appreciated thnx bb
#1005 of 1101 Re: 2011 Jeep Grand Cherokee [kiggins]
Aug 06, 2012 (9:18 pm)
I have the same problem. It is a shudder coming from the tranny and/or the torque converter. It gets worse every month. This would have been the best 4x4 on the market if they would have fixed it. They can't fix this with out redesigning the tranny and tourque converter. The only answer is to trade it and never buy any Chrysler product again.
It's time to close the doors on this company.
#1006 of 1101 Unfix-able starter problem with a facade of customer service
Aug 08, 2012 (10:35 am)
I bought a Chrysler-certified used 2007 Cherokee Laredo with 18,000 miles and have had nothing but headaches. Without warning, it just won't start one day and flashes the message "transmission over temp." I have been stranded 12 times, towed six times, and two separate Chrysler dealerships have attempted to fix it. The only thing found to be wrong is the starter is bad each time. I have had 4 brand-new starters put in in barely over 13 months: June, February, April, and August 1st. "Customer Service" at corporate headquarters will do absolutely nothing and conduct themselves in a completely ridiculous manner. They suggested, for the FOURTH time, that it must be fixed now that I've had to put in yet another starter. This is a band-aid fix at best and is sheer insanity to think that repeatedly doing the same thing will result in a different outcome. Their lack of concern or assistance and waste of customer's time has certainly lost them this consumer as a customer.
#1007 of 1101 Re: Unfix-able starter problem with a facade of customer service [sofrustrated1]
Aug 08, 2012 (11:07 am)
Check into something called the Magnsuson-Moss Warrenty Act and get an attorney. I have tried to get resolution to our problems with our 2007 Jeep Grand Cherokee Overland Diesel that has been in the shop on average once every 6 months since we bought it new in 2007. We should have returned it but we had the "platinum warrenty." until it expired last year. Big mistake! The last problem turned out to be an oil cooler gone bad-cost $2000.00 and 9 weeks. Ended up being fixed by our Mercedes mechanic. He gave us a reduced rate because he worked on it on the side. Chrysler Cares has been incredibly non-responsive and also made innapropriate comments to me. IE, you can either pay to have it fixed at the dealer or take it somewhere else where it will probably be cheaper and then refusing to respond to my emails after that. The latest issue just last week was that it just wouldn't start. Lights came on, all electrical worked but it wouldn't start. No warning at all. We had it towed and are now trying to find a mechanic to replace the starter because it is in a nearly inaccesible location for a do-it-yourselfer. Your post has made me nervous that it might not be the problem now. The alternator and several computer modules have already been replaced. I've been meaning to pursue the Magnsuson-Moss Warrenty Act , it was recommended to me by someone in the car industry since Chrysler has refused to take responsibility. I've also been told Chrysler will not do anything unless an attorney gets involved. Unfortunately we are upside down on the Jeep and we would never saddle some unsupecting private buyer with this dangerous vehicle. Good luck and keep us updated!
#1009 of 1101 Re: 2004 Grand Cherokee transmission sticking [sobrien1]
Aug 13, 2012 (1:10 am)
I posted this thread, and would like to update what happened. After leaving the problem for some months I finally decided to get the problem fixed.
After two garages and £300, I ended up taking the car to a gear box specialist. They identified the error code and then had a second opinion before replacing the gov sensor. This has done the job.
The problem is now fixed and cost £700. Every one wanted to replace the gearbox, including the main dealer.
My Advice find a gearbox/auto transmission specialist not a main dealer.
#1010 of 1101 Re: Unfix-able starter problem with a facade of customer service [tiredofitinaz]
Aug 15, 2012 (5:18 pm)
Thanks for the info and I totally agree with your comment about being mistreated by Customer Care at Jeep--at one point, the service agent just snapped at me on the phone, saying "What are you even expecting? What do you want?" when I kept pushing for some kind of a response. I will check into the link you sent about grounding the battery better, but it is frustrating that this should even be done, especially because the Jeep already has two grounds that the dealership assured me were in perfect working order. I will continue to post if I find out anything new; best of luck to you.