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Toyota Sienna Power Rear Hatch

77 messages,  Last post on Jan 18, 2013 at 6:12 AM

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What is this discussion about? Toyota Sienna, Van

Messages Page 6 of 8

#48 of 77 Re: hatch [ced2b] by ateixeira

Feb 24, 2010 (3:19 pm)

Replying to: ced2b (Feb 24, 2010 1:33 pm)
Hope you're OK. Ice it and get plenty of rest. If you feel dizzy see a doctor.

#49 of 77 Hatch by max101

Mar 07, 2010 (5:11 pm)

We have a 2008 Sienna and the hatch only goes up about 80% of the way if we open it manually. We were told that it is only suppose to go up 80% of the way. This leaves it about the right height to hit your head on it. Has anyone else been told this? We also have the problem of the door closing whenever it feels like it. This really concerns us as we have small children that this door could really crush. Of course this never happens when we take it into the service department and they have assured us that this is not a problem they have experienced before. For those of you that have had this problem have you had it completely rectified and if so how? Thanks in advance for any information.

#50 of 77 Re: Hatch [max101] by hondaoddity

Mar 08, 2010 (5:28 am)

Replying to: max101 (Mar 07, 2010 5:11 pm)
Have you had your hatch struts replaced under Toyota's campaign? You should not be charged for the replacement of the struts.
 
And I don't know how they can say this has never happened before because there are known issues with the struts on the van.
 
Also, check for oil around the piston area of the strut. It is possible that one of the struts is blown.
 
Good luck.

#51 of 77 Re: Hatch [max101] by raj41

Mar 08, 2010 (9:13 am)

Replying to: max101 (Mar 07, 2010 5:11 pm)
We have a 2005 Sienna LXE with a power rear hatch and have had the struts replaced twice. We had the hatch go up and then slam down with no warning. We were lucky that we were not under it at the time. My wife got a grazing blow on the side of her head. Sometimes it would go up and then immediately start down. Be careful especially with children.

#52 of 77 Re: Hatch [raj41] by eddieras

Mar 08, 2010 (10:22 am)

Replying to: raj41 (Mar 08, 2010 9:13 am)
we just had our struts replaced last month on our 2009 sienna - same stuff. coming down on us. VERY dangerous! I had to bring the car back a second time and threw a fit before they changed them. haven't happened since. happened first on extremely cold day, then more moderate weather too.

#53 of 77 Sienna hatch by max101

Mar 11, 2010 (1:36 pm)

Thanks for the info we'll take it back in and demand that they change the struts. Thanks again!

#54 of 77 Re: 2005 Toyota Sienna - Rear hatch not closing automatically [scm587] by ericfp1076

Apr 14, 2010 (7:59 am)

Replying to: scm587 (Apr 15, 2009 2:01 pm)
Did you resolve your issue? I have a 2006 sienna that will power open the rear hatch, but not power close it. The battery was disconnected by the dealership due to a previous visit, and now the left sensor thinks the door is always open. They are quoting $409 to replace the sensor.

#55 of 77 Re: 2005 Toyota Sienna - Rear hatch not closing automatically [ericfp1076] by raj41

Apr 14, 2010 (10:49 am)

Replying to: ericfp1076 (Apr 14, 2010 7:59 am)
Yes, it has been working for more than a year. We keep our fingers crossed.

#56 of 77 2005 ~ hatch not working at all by agape1231

May 15, 2010 (8:36 pm)

My 2005 Sienna does not have the power lift option, but the struts have completely gone out. Did receive a recall notice from Toyota a long while back, but disregarded it because it did not apply to me at the time. Well, now it does apply to me. Took my van into local dealership and was informed that recall does not apply to my van - service manager stated that my van has upgraded struts. I do not see how that is possible... I have a base model (with exception of tv). Quoted me price of $900 to have it repaired. Tried to call Toyota HQ, but kept being transferred to financh department (after a minimum of 6 calls). UGH! I am soooo disappointed in the lack of customer service. I have to manually open the hatch and hold it open to use it.

#57 of 77 Re: 2005 ~ hatch not working at all [agape1231] by hondaoddity

May 15, 2010 (9:09 pm)

Replying to: agape1231 (May 15, 2010 8:36 pm)
Go to the www-odi.nhtsa.dot.gov/ivoq/index.cfm website and file a complaint about your vehicle.
 
If you have an extended warranty, it should be covered. If you don't you might be stuck. In my mind, parts like this should fail only after many, many years of service, and $900 to replace the struts is a total rip off. Find out what the parts cost at the service counter at your Toyota dealership, then visit another dealership and see what their parts cost. At most, with a novice mechanic, it should take no longer than an hour of billable time to replace the struts.
 
Filing the report with nhtsa is the first step. Just because the campaign was only for the power hatch does not mean the struts in your vehicle can't have the same defect. This would be a latent defect, BTW, and ultimately should be covered free of charge. Because Toyota had the problem with power hatch cars, they should anticipate the problem with all vehicles using the same pressure cartridge.
 
Good luck.

Messages Page 6 of 8

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