Last post on Nov 28, 2013 at 5:11 PM
You are in the Ford Escape
What is this discussion about?
#35 of 151 Re: 2009 Escape Ltd - Late shifting caused by cruise control [antoninb]
Mar 22, 2011 (5:47 am)
This is Seni with Ford Customer Service. I am sorry your Escape is not performing to your expectation. We recommend that your vehicle be inspected by a Ford dealership to determine the cause of any symptoms it may be experiencing. If there is no coverage under applicable warranties, recalls, or ESPs, repairs and services would be your responsibility. Your next step is to make an appointment with your servicing dealership to have your vehicle diagnosed. Please contact the Customer Relations Center at 800-392-3673, if further assistance is needed. Thank you.
Ford Customer Service Division
#36 of 151 Re: 2009 Escape Ltd - Late shifting caused by cruise control [fordcustsrvc]
Mar 22, 2011 (7:44 am)
Are you really suggesting that Anton's Ford Escape CC is not operating as designed..? Or are you simply "drumming up" income for some Ford dealer.
Every CC I have encountered has acted EXACTLY as Anton described.
#37 of 151 Re: 2009 Escape Ltd - Late shifting caused by cruise control [wwest]
Mar 22, 2011 (12:56 pm)
I apologize if my reply came off as a sales pitch of some sort. My intention is to make sure that all vehicles are properly diagnosed and that any issues that need to be looked into further, would be.
Ford Customer Service Division
#38 of 151 Re: 2009 Escape Ltd - Late shifting caused by cruise control [fordcustsrvc]
Mar 22, 2011 (1:16 pm)
Apology accepted but there was another point. Being in customer service it seems to me you could easily confirm that the description given for CC operation was normal (as I suspect) or abnormal, as the case may be.
#39 of 151 Re: 2009 Escape Ltd - Late shifting caused by cruise control [fordcustsrvc]
Apr 03, 2011 (8:25 am)
My vehicle has already been evaluated by a Ford Dealer, and I've been advised that this is expected behaviour. No correction was offered. I still maintain that damage and stress to the engine could result from activating the CC resume, since the transmission will not shift until the target speed is reached. If the resume function should not be used for this, then it should never have been implemented with that capability.
#40 of 151 Re: 2009 Escape Ltd - Late shifting caused by cruise control [antoninb]
Apr 03, 2011 (11:41 am)
For as long as I can remember, and that's a VERY long time automotively, that's the way CC resume has operated. And by the way, it WILL upshift if it reaches the upper range of the current gear ratio prior to getting to the resume set speed.
#41 of 151 2008 Transmission gone--70 K miles
Apr 29, 2011 (4:02 pm)
Definitely something wrong here and FORD is NOT stepping up to handle this.
My parents' 2008 Ford Escape transmission lost gears 2 and 4 in their automatic. They took it to a dealership who said "your transmission fluids are dirty, need a flush and fill which might fix the problem" to the tune of $280. My parents paid, and shocking but did zip. The fluids were cleaned and checked the week before, ethics here please.
I don't care what the warranty is, but 70,000 miles and the trasmission goes is definitely a manufacturer defect.
We were a family of Ford owners and looking to buy an F350 and Ford Five Hundred, but we'll go foreign before we spend money on another Ford. 12 cars in our family, all were Fords, and they won't stand behind their own transmission?
#42 of 151 Re: 2008 Transmission gone--70 K miles [cathy24]
Apr 29, 2011 (5:06 pm)
12 great Fords, and you have one with a transmission problem at 70K miles, and you're done with Ford? How long does a manufacturer have to guarantee their product, indefinitely? They're machines, things do go wrong, it's actually a miracle they work at all to start with. There is a reason warranties expire, cars wear out eventually. I admit this is premature, I have an 08 Escape with 85,000 miles, still going strong. But if the car broke tomorrow, I would not be angry with Ford, the car is aging. Nor would I expect Ford to fix it free.
But, if you're going to expect Ford to guarantee their cars for life, buy a
Toyota. They don't either, but they are quite reliable and long lasting.
I currently have 4 Escapes, and have owned 8 of them from 06 to 10s. Never had a bad one yet, and I run them all to 100,000 miles. I would recommend them to anyone.
Apr 30, 2011 (2:09 pm)
I have owned 2 Escapes and 1 Tribute. All have been wonderful vehicles. All went between 75-120,000 miles no issues. I am on my 4th Escape, a 2010 XLT 2.5 automatic. Runs fine, it has 13,000 miles. It just kills me that someone with 70,000 miles and a failed transmission thinks the manufacturer should pay and are willing to say see ya to Ford after owning 12 other great Ford vehicles. I guess this person has been out of the loop on Toyota and all its issues across its car lines, along with the huge Honda transmission recall in 1999-2003.. I can go on and on here....
#44 of 151 Re: I second [cannon3]
May 01, 2011 (8:05 am)
Sorry, but these days(***) a tranny failure in as little as 70,000 miles, or even less than 100,000, does indicate some sort of manufacturing defect or screw-up.
***200,000 miles with no problems on the average.