Last post on Aug 20, 2008 at 3:24 PM
You are in the Hyundai Entourage
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Hyundai Entourage, Van
#36 of 40 My Squeak Fixed! ?
May 01, 2008 (5:27 am)
It appears that my squeak has been fixed. We took the van out again last night and drove it down our country roads and didn't have one squeak.
I had issues with the dealer and Hyundai with Hyundai saying that it was built with in spec's and the dealer's representatives telling me they hear the squeak and then telling Hyunday they didn't hear anything and finally Hyundai read my blog entries and had the dealer attempt a "good will jester" and attempt a repair.
Todd Archer Hyundai in Bellevue NE fixed it by removing the pannels, using the "squeak repair kit" glueing the plastic connectors in place which had been ratteling round putting foam from the kit under the pannels and also putting some type of foam under the pannel and over the HVAC duct which was also rubbing.
Since the repair, the air noise and road noise in the back has been greatly reduced also.
Maybe now we can take our vacation without the stress of riding in the van.
#37 of 40 Anyone have electrical issues?
May 03, 2008 (2:56 pm)
We purchased our Entourage SE in February 2007 ... this posting would be way too long to read if I wrote all of the grief we've had with this car. I'll just post the things that have been "fixed".
- Radio has been replaced twice
- DVD player has been replaced once
- Drive unit for the Power Tailgate has been replaced once
- Power sliding door (left) latch assembly has been replaced once
- O2 sensor has been replaced once
- Front rotors were warped, they were machined (??)
Plus, the "air bag" light on the dash board comes on intermittently while I'm driving but service has been unable to detect it.
Can anyone help me with this? I have already met with a rep. from Hyundai Motor America - I was so humiliated. I'm pretty sure I spoke with him calmly when telling him our situation and asking him what they could do for us. After a 10 minute meeting, all of a sudden, he said, "I'm losing my patience with you, ma'am". I was stunned because I had no idea what he was talking about. And then, he walked out of the conference room. He then gave me the contact info for the BBB in VA and said that was my best bet.
After reading up on VA's lemon law, I don't think my car qualifies because no part has been fixed 3 times. Is there anyone out there that can help??
Thanks for reading ....
#38 of 40 Re: Anyone have electrical issues? [07entgse]
May 05, 2008 (4:03 am)
Keep taking it back in over and over. File with the BBB on both the dealer and Hyundai USA. The BBB will send you a packet to fill out and someone else from Hyundai will contact you.
I was called by Hyundai USA after I started blogging about my van. It was fixed in a week after their first call. The power of the internet is great. Just remember to put links to your dealer, Hyundai in your posts over and over... Use titles that say Hyundai and the dealers name, so they come up if someone searches on google for either the company or vehicle.
Those Hyundai reps can be rude and twist things around on you to make it look like it is your fault.
While our Entourage was being fixed they gave us two loaners, one had a very bad squeak in it and the other had major problems that included the doors locking and unlocking as you drive, the seatbelt ding going off over and over, internal lights on and off. Hyundai does have some quality control problems with these vans.
#39 of 40 Re: SQUEAK IN THE BACK END OF VAN [pafundi]
Jul 07, 2008 (10:22 am)
I have a 2007 Entourage. The squeaking was driving me crazy. I took seats out to see if they were causing it. They were not. I lubricated all rubber parts I could find. Still no luck. Finally, I had my son ride in the back while I drove it. I had him pull on hatch handle. It stopped squeaking while he pulled on it. I was going to dismantle latch assembly to locate squeak, but thought I would try some spray lubricant first. That was five months ago and it has not sqeaked since. I used a spray on graphite lubricant. I imagine any spray lubricant would also work.
#40 of 40 Re: Anyone have electrical issues? [07entgse]
Aug 20, 2008 (3:24 pm)
The only thing you might be able to claim is the air bag light is a potential safety issue. They only get one shot to fix a safety issue.
Your problems are all on different systems so it doesn't sound like you qualify under the '3 tries' clause. We had 4 problems with the power steering system. The van was replaced with a new one via the BBB.