Last post on Aug 20, 2008 at 3:24 PM
You are in the Hyundai Entourage
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Hyundai Entourage, Van
#19 of 40 Re: 2007 Entourage : Problems and Solutions [stush]
Oct 28, 2007 (6:21 pm)
I tried the tape. No luck but interestingly, when I picked up my brother at the airport and put his luggage in the well, the noise stopped. Took the luggage out and it returned. Put about 40 of books in the well behind the back seats and guess what, the noise disappeared.
I also contacted Hyundai. The dealer is supposed to have me come back in when one of their experts can take a look?
In the meantime, I have found a new use for telephone books.
Nov 21, 2007 (12:10 pm)
I have been dealing with this same issue since we purchase our van in July of 2006. I live in Cincinnati and we too see that it gets worse in colder weather than in the warmer months. I have reached my limits dealing with the local Hyundai dealership. Over a 3 month period our van was in the shop a total of 5 times. As in my of these other stories I am hearing, the noise goes away for maybe a few days at best then returns as if nothing was worked on. I spoke with Hyundai USA and they would not replace my van, the owner of the dealership hung up the phone on me because he stated I did not understand how Ohio's lemon law worked. I can tell you that if you have this issue that it will never be fixed even with them replacing parts and pieces to the door. I don't know what the issue is and neither does Hyundai but they are not willing to do what it takes to make a frustrated customer happy. Good luck if you have this problem because no one seems to know how to fix it.
#21 of 40 More Entourage Squeaaaaaaaaking
Nov 21, 2007 (4:42 pm)
Well.... After waiting for several weeks to have my squeak "repaired" again, I left the dealer with no squeak. In about 24 hours, the noise began to return. It is now as bad as it was when I brought the car in for the second time. I will have to once again call the dealer and call Hyundai corp and complain. I am keeping records of all interactions and transactions. Washington has a lemon law and I am starting to think I will need to pursue that course of action if the racket cannot be resolved.
Seems like this is one of those deal killers for trying to establish a strong corner in the market. An otherwise nice car is intolerable due to what should be a simple problems to figure out. Sad. It would be great if I could spend 20K+ for a product and get satisfaction for atleast some time.
#22 of 40 Re: More Entourage Squeaaaaaaaaking [mhaykin]
Dec 22, 2007 (5:03 pm)
I have the same side panel and rear latch squeak problems. Don't know what I'll do with the side panels, but squirting some DW-40 into the rear latch took care of the loud squeaks! DW-40 will dry out. So, I'll go get some silicon grease and hope that will keep it from squeaking ... maybe that will help the side panel, too.
#23 of 40 Rear Door Latch Rattle
Jan 01, 2008 (11:04 am)
The rattling also comes up on the Kia Sedona, really the same van, but all you need to do is spray the door latch with WD-40, all up inside the lock not keyhole, and it will be gone.
#24 of 40 new rattle
Jan 01, 2008 (12:33 pm)
I seem to have had some luck with the WD40 in the rear latch, but I seem to have a rattle coming from the front of van. Underneath, sort of in the passenger side axel area, I've read on the Kia forum about some subframe bushings going bad? Was wondering if any one has had a similar problem and or solution.
#25 of 40 Re: new rattle [stush]
Jan 04, 2008 (4:16 am)
I doubt that if that were the case it would be just a rattle. The sub frame is a major part of the van's stability system and if the bushing were going bad it would cause real issues. Plus I have never head of the sub frame going bad on any other forums I think that was an isolated incident. There was a TSB on the AC pulley to be replaced because of a noise it would make. Kind of a wobble / rattle type of noise, you might want to check that out. Seems the pulley was not hurting anything just making noise.
#26 of 40 Still making noise
Jan 04, 2008 (2:43 pm)
Thanks for the many responses. The noise persists and with my busy schedule I am becoming aware of the challenges/rental costs associated with a car that needs to be in the shop repeatedly for what should be a non-problem.
My belief is that some teflon should cure the problem but I am loathe to touch the thing as I do not want to impact the warranty.
FYI- WD did not last for very long and as it smells, and probably is not good for my remaining brain cells I am reluctant to opt for weekly spraying
I will make another pilgrimage to the shop. I do think I will go to another dealership though. Hard to convince myself that these guys have a clue what they are doing.
I am hoping that anyone else with this problem is contacting Hyundai.
This would be an otherwise nice car. There are many things I like about the car if there were no squeak.
In my hopes that some engineer/mechanic from Hyundai reads this stuff too, a couple of suggestions.
Do NOT ever have beige floor mats and put a reset button for the low tire panel light
AND Try teflon for the squeak
#27 of 40 Re: Rear hatch squeak [scraz]
Feb 06, 2008 (6:30 pm)
Just a quick update. After 5 trips back to the dealer, they finally solved the problem. My issue was squeaking in the interior rear trim panels, NOT THE HATCH. They replaced the panel on the passenger side, and wrapped the metal clips that snap into the sheetmetal with what I think is electrical tape. Presto, problem solved. They brought an engineer from Hyundai out to inspect the vehicle. He video taped the probem areas and authorized the repair. Based on this, it appears that they are aware of the problem and working to rectify.
The dealer agreed that if this turns out to be a temporary fix, they will fix beyond the warrentee.
Now that this is fixed, my Entourage is simply fantastic. I was in a newer Honda this weekend, and found it to be inferior to the Hyundai. Interior had lots of squeaks and rattles, trim panels on dash were poor fitting and it was quite a bit louder on the road.
#28 of 40 Re: new rattle [stush]
Mar 25, 2008 (3:14 pm)
I was wondering if any of you people with the squeaky back latch has had the problem of the latch breaking. Just today the rear latch wouldn't open. Tried the key in the lock and it wouldn't open. So, I had to try harder and the latch opened, but, the mechanism is stuck locked. Look inside and see something hanging so I poke at it and a piece of plastic and a piece of rubber falls out. So now the latch is tied off to the hooks for the third row seats ( folded into the floor). Time for inspection anyway. Keep you posted.