Last post on Aug 20, 2008 at 3:24 PM
You are in the Hyundai Entourage
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Hyundai Entourage, Van
#31 of 40 Re: Rear Door Latch Rattle [lavrishevo]
Apr 10, 2008 (1:54 am)
SQUEAK SQUEAK SQUEAK! I have had it back about 8 times, They say the fix it and two or three days later it is squeaking again. It drives me crazy and I feel like driving it into a pole or something. I have been trying to get ahold of a manager at the dealer but I can't seem to get one to call me back.
I am glad I am not the only one with this problem. My wife thinks I am nit picking about it but there is no way I could take it on a family trip. As it is now I refuse to drive or ride in it.
#32 of 40 If I had no job and no life
Apr 10, 2008 (7:42 am)
I would still not have enough time to spend dealing with the squeak. It is clear that Hyundai does not have a clue how to deal with this. The noise is far less when the rear storage area is loaded with heavy objects. I have made sure that I keep the rear loaded with books or other heavy objects. My car will go back to the dealer over the summer when I am out of town and do not need the car.
What a disapointment.....
Hopefully the company will some day figure this out and recall the cars to repair this problem.
In the meantime, about 40 lbs. of books does the trick.
#33 of 40 2007 Entourage
Apr 22, 2008 (3:04 pm)
I have my Entourage back in Todd Archer Hyundai for the squeak. The repair manager told me he had never heard of one of the vans having this problem, although this is about repair number 7 for mine.
The loaner Entourage they gave me has a worse squeak than mine does. Even my wife won't drive it.
I have started my Lemon Law paperwork via the BBB to see what I can do. Love the van idea and size but frustrated with the number of attempts it is taking to fix it and the dealership in general. 30 thousand dollars down the toilet.
#34 of 40 Rude Phone Call From Hyundai
Apr 23, 2008 (10:31 pm)
Yesterday I received a phone call from a representative of Hyundai USA in California. This man was pretty rude to me on the phone and said that Hyundai has decided that the squeak on our Entourage is acceptable and not considered a defect or a problem. He also said that Huyndai has told Todd Archer to stop all repairs for the squeak. This really upset me and I was quickly on my way to the dealer, Todd Archer, to have a talk with their general manager who did ride in the van with me and did hear the squeak and agreed that it was not acceptable, but he would have to go over Huyndai’s head to repair it, if it can be repaired. I think Hyundai USA is upset that I filed a claim with the BBB about the non returned phone calls, and repair of the vehicle. Oh, the representative from Hyundai USA also told me that “it is a van and they are expected to squeaek“. Now what kind of thought process is that? I should expect my 30 thousand dollar van to squeak everytime I drive it down the road? Pretty crappy business practice if you ask me.
I find it funny that Hyundai says they don’t know anything about squeaks in their van except normal ones but several write ups on the Entourage mention squeaks. Including write ups from motorway.com, msn auto.com, car and driver.com, and the list goes on and on.
#35 of 40 Re: Rude Phone Call From Hyundai [pafundi]
Apr 24, 2008 (3:02 pm)
We took our van back and after a test drive the technician said he didn't hear squeaks. After spraying something on the two big rubber 'mounts', the technician said it would go away when the weather warms up and sent us home. Of course, the squeak was always there. However, he was right about the warm weather does reduce the amount of squeaky noise.
I no longer think highly of Hyundai. Wonder if there is anything that all of us can do to escalate.
#36 of 40 My Squeak Fixed! ?
May 01, 2008 (5:27 am)
It appears that my squeak has been fixed. We took the van out again last night and drove it down our country roads and didn't have one squeak.
I had issues with the dealer and Hyundai with Hyundai saying that it was built with in spec's and the dealer's representatives telling me they hear the squeak and then telling Hyunday they didn't hear anything and finally Hyundai read my blog entries and had the dealer attempt a "good will jester" and attempt a repair.
Todd Archer Hyundai in Bellevue NE fixed it by removing the pannels, using the "squeak repair kit" glueing the plastic connectors in place which had been ratteling round putting foam from the kit under the pannels and also putting some type of foam under the pannel and over the HVAC duct which was also rubbing.
Since the repair, the air noise and road noise in the back has been greatly reduced also.
Maybe now we can take our vacation without the stress of riding in the van.
#37 of 40 Anyone have electrical issues?
May 03, 2008 (2:56 pm)
We purchased our Entourage SE in February 2007 ... this posting would be way too long to read if I wrote all of the grief we've had with this car. I'll just post the things that have been "fixed".
- Radio has been replaced twice
- DVD player has been replaced once
- Drive unit for the Power Tailgate has been replaced once
- Power sliding door (left) latch assembly has been replaced once
- O2 sensor has been replaced once
- Front rotors were warped, they were machined (??)
Plus, the "air bag" light on the dash board comes on intermittently while I'm driving but service has been unable to detect it.
Can anyone help me with this? I have already met with a rep. from Hyundai Motor America - I was so humiliated. I'm pretty sure I spoke with him calmly when telling him our situation and asking him what they could do for us. After a 10 minute meeting, all of a sudden, he said, "I'm losing my patience with you, ma'am". I was stunned because I had no idea what he was talking about. And then, he walked out of the conference room. He then gave me the contact info for the BBB in VA and said that was my best bet.
After reading up on VA's lemon law, I don't think my car qualifies because no part has been fixed 3 times. Is there anyone out there that can help??
Thanks for reading ....
#38 of 40 Re: Anyone have electrical issues? [07entgse]
May 05, 2008 (4:03 am)
Keep taking it back in over and over. File with the BBB on both the dealer and Hyundai USA. The BBB will send you a packet to fill out and someone else from Hyundai will contact you.
I was called by Hyundai USA after I started blogging about my van. It was fixed in a week after their first call. The power of the internet is great. Just remember to put links to your dealer, Hyundai in your posts over and over... Use titles that say Hyundai and the dealers name, so they come up if someone searches on google for either the company or vehicle.
Those Hyundai reps can be rude and twist things around on you to make it look like it is your fault.
While our Entourage was being fixed they gave us two loaners, one had a very bad squeak in it and the other had major problems that included the doors locking and unlocking as you drive, the seatbelt ding going off over and over, internal lights on and off. Hyundai does have some quality control problems with these vans.
#39 of 40 Re: SQUEAK IN THE BACK END OF VAN [pafundi]
Jul 07, 2008 (10:22 am)
I have a 2007 Entourage. The squeaking was driving me crazy. I took seats out to see if they were causing it. They were not. I lubricated all rubber parts I could find. Still no luck. Finally, I had my son ride in the back while I drove it. I had him pull on hatch handle. It stopped squeaking while he pulled on it. I was going to dismantle latch assembly to locate squeak, but thought I would try some spray lubricant first. That was five months ago and it has not sqeaked since. I used a spray on graphite lubricant. I imagine any spray lubricant would also work.
#40 of 40 Re: Anyone have electrical issues? [07entgse]
Aug 20, 2008 (3:24 pm)
The only thing you might be able to claim is the air bag light is a potential safety issue. They only get one shot to fix a safety issue.
Your problems are all on different systems so it doesn't sound like you qualify under the '3 tries' clause. We had 4 problems with the power steering system. The van was replaced with a new one via the BBB.