Last post on Nov 21, 2011 at 7:42 AM
You are in the Chrysler Town & Country/Dodge Grand Caravan
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Dodge Grand Caravan, Chrysler Town and Country, Plymouth Voyager, Steering, Van
#5 of 205 7/70 powertrain warranty 2002 grand caravan
Feb 05, 2007 (6:31 pm)
i do not have any service contract that suggests i have a 7/70 powertrain warranty on my car, tough i was provided with a laminated leaflet stating so. according to the leaflet any 2003 and remaining 2001 and 2002 models(chrysler) bought after july 9,2002 will have this warranty. i spoke to chrysler and the only show a 3/36 warranty on engine and powertrain for my 2002 grand caravan.they also show ,to my surprise, a previous owner to my new car,besides the wrong delivery date of june 29,2002. since the dealership where i bought my car is not longer in business(Michael Dodge) i cannot ask them. should i contact a lawyer to clear this matter, my car is having transmission problems. thank you for any suggestions
#6 of 205 Re: 7/70 powertrain warranty 2002 grand caravan [pagiraldo]
Feb 06, 2007 (6:04 pm)
If your original bill of sale states the vehicle sold as "new", I would fight it. I once puchased a left-over vehicle that had only 63 miles, but it was sold as used because it had a "vehicle in service date" 6 months earlier, even though it was never registered to another owner. Who are you going to sue if the dealership no longer exists?
#7 of 205 Re: Dodge Grand Caravan-Steering and Whining issues [motoringmama]
Feb 06, 2007 (8:53 pm)
I have a 03 Dodge gran caravan that was recalled for the power steering hose. It never had any problems with steering or noises before they changed the hose. Now it has a constant whining sound coming from the power steering. The colder it gets outside the louder the noise. I have taken it back to the dealer 3 times. They said it had air in the system and they removed the air. That worked only when it was warm outside but still whined when first started in the morning. I have called Dodge to complain and they tell me to take it back to the dealer. The service manager at the dealer told me on my 3 visit that there is nothing he can do for me because that was dodges fix for the recall. It seems to me that the power steering fluid travels to fast through the system and always looks like there is alot of air in the fluid. Fluid level is ok and turning the wheel all the way to the right and left does nothing to help. Any help on this problem??? I asked for the original hose back but they said they could do that.
#8 of 205 Whinning Noise in Steering
Mar 07, 2007 (3:24 pm)
I have a 2004 Grand Caravan. I have had it back to the dealer 3 times. The first time they replaced the fluid, second time replaced the power steering pump, third time they replaced stering return line with TSB line and added a longer rubber line. I still hear the noise. Any suggestions??
#9 of 205 Re: Whinning Noise in Steering [pearl4]
Mar 10, 2007 (1:52 am)
pearl4, I'll tell you how I stopped my power steering noise after two years of trying. My mechanic added a bottle of Lubegard Power Steering Fluid Protectant and the noise is gone. I told him my problem with the steering noise while he was replacing my water pump that failed at 57000 miles.Dodge dealer told me all vans make that noise and to live with it after they failed to fix the problem. Napa and Carquest carry that Lubegard. Try it,works great!!!
#10 of 205 Re: Dodge Grand Caravan-Steering and Whining issues [woodbutcher2]
Mar 27, 2007 (11:25 am)
I have the same problem. It used to whine and sometimes shutter when I turn the wheel when it was only cold in the morning and now it does it all the time and does not go away for over 15 minutes or more of driving. I have an '03 Grand Caravan and had the hose replace for the recall on the power steering at the dealer. They then told me that the noise from the power steering pump is caused from the power steering reservoir. He said that this is a common problem with the '01-'06 Caravans. He said that there is a screen inside the reservoir that gets clogged and causes the power steering pump to whine due to lack of fluid. Of course the they told me that the screen cannot be cleaned so you have to have the reservoir replaced at a price of $178.00 total cost. Should be a simple fix it I buy the reservoir and install it myself. I just have to fill the reservoir when replacing it to minimize the air in the lines. If you do get air in the lines, it should pass out due to the self priming on the pump. The reservoir can't be that much money. If it's over $125.00, I'll let the dealer do it.
Good luck y'all and hope this stops the whine
#11 of 205 Re: Dodge Grand Caravan-Steering and Whining issues [dodgeman7]
Mar 30, 2007 (1:01 pm)
Well I picked up the part for $25.00 or so at the dealer. I also picked up their Mopar power steering fluid. After changing out the reservoir and putting in the Mopar power steering fluid, and with about 5 or 6 complete turns to the left and right, at last no more noise coming from the power steering pump.
I then called the dealer about my problem I had and he told me the problem is that the mesh screen inside the reservoir gets clogged even though mine did not look that bad. The other problem is that mechanics or DIY people put the wrong power steering fluid in. Synthetic will clogged the mesh screen up over time. That's what I had in mine I think.
No noise any more. I'll be finally convinced in the cold morning if it does not appear.
#12 of 205 Dodge GC 2003 Steering issues
May 22, 2007 (1:16 pm)
At around 60K, I was getting a groaning noise from the steering which was worse on cold days and usually disappeared after around 10Km but would come back intermittently even when the van was warm. As the van was still under warranty and not wanting to be stung for a steering pump/rack, I took it into Crowfoot Dodge in Calgary. They charged me 50 bucks to look at the van, told me they could find nothing wrong and the noise was 'normal' for vehicles of that type then told me that a recall would be performed on the vehicle while it was in the shop (steering hose). The noise was still there but as I had been assured that this was normal, I just put it down to the usual crap engineering standards found on most chrysler vehicles.
After consulting with several people who also own Dodge GC's and finding out that the noise is in fact anything but normal, I took the van back to crowfoot dodge who -amazingly- now decide that they really can fix the noise. This decision may have been swayed by the fact that the van is now out of warranty so they smell serious cash. I pointed out that the problem was brought to their attention while the van was in warranty but all I get is 'tough luck'.
What they did was add a power steering cooler to the system which looks like a cheap radiator grill attached in a vunerable position on the underside of the car beneath the driver. They also flushed the system then left me with a bill for 421 bucks and make a big thing about how nice they had been by giving me the parts for free. It would have been nicer if they had looked harder and bothered to road test the van while I could have claimed under warranty. I had to admit at this point that that I was stunned by the brilliance of their logic, fixing a cooler to reduce the temperature of the steering fluid when I had expressly informed them that the problem was worse when the engine was cold. So I drive the car away with my gleaming new steering fluid cooler, only to find that the noise is still there but worse. Back to the dealership (Crowfoot dodge) and they decide to add a length of steering hose to the cooler they previously added. This is cunningly attached to the car in boyscout fashion with a pair of cable ties. No doubt they think I will be paralysed with laughter the first time I see this contraption in my rear view mirror after driving in next winters inevitable ankle deep snow. They also mentioned that they had cleaned the steering reservoir filter which you would have thought would be clean after the flush (2nd visit).
Anyway thanks Crowfoot guys, the noise is still there and you have truly amazed me with your incompetance and lack of customer care. Thanks especially to the service manager who makes every attempt to avoid my telephone calls. Thanks to the dizzy secretary who never fails to amuse me by claiming no managers are available. Thanks to Chrysler Canada for backing up crappy dealer service - I am now enlightened as to why you are almost out of business.
I would appreciate any suggestions from fellow victims of chrysler as to what might fix the problem
#13 of 205 Re: Dodge GC 2003 Steering issues [zxcvbnm]
May 23, 2007 (2:45 pm)
Did they ever change the power steering reservoir? It's a $25.00 part from the dealer. I did it myself and it took me less than 35 minutes to do it. It's a simple install. Dealer wanted $150+ to do the labor that's why I did it myself. My van has been quiet ever since doing it, 38 degrees and higher. No more noise. My van had the same noise as yours in cold weather then it was happening almost every time before I replaced it.
The dealer also suggested that I have them install a cooler like you did before I replace the reservoir. Complete waste of money and time. I declined and bought the reservoir from them and put it on myself on a tip from a mechanic that was walking by telling me he's 99% sure it's the reservoir.
Change the reservoir and your noise will go away! The screen inside the reservoir is clogged and can't pass through that easy.
Also, do not use synthetic fluid. I put in Mopar power steering fluid.
All is quiet and it's been over two month now.
#14 of 205 Re: Dodge GC 2003 Steering issues [dodgeman7]
May 24, 2007 (8:17 am)
They didn't change the reservoir but said they had cleaned the screen. I asked if they used the same fluid as the tranny (ATF+4) and he said it was special Mopar PS fluid.
Anyway its back in this week for them to take another look. This time the service manager reckons he'll take a look. Maybe I'll print out your reply and give it to him.