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Chrysler Town & Country/Dodge Grand Caravan
Dodge Grand Caravan Steering

171 messages, Last post on Nov 21, 2009 at 6:09 PM
You are in the Chrysler Town & Country/Dodge Grand Caravan Forum. Your Host is Karens
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Replying to: shipo (Dec 06, 2006 12:41 pm) Thanks for any answers.
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Replying to: motoringmama (Dec 07, 2006 3:01 pm) |
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i do not have any service contract that suggests i have a 7/70 powertrain warranty on my car, tough i was provided with a laminated leaflet stating so. according to the leaflet any 2003 and remaining 2001 and 2002 models(chrysler) bought after july 9,2002 will have this warranty. i spoke to chrysler and the only show a 3/36 warranty on engine and powertrain for my 2002 grand caravan.they also show ,to my surprise, a previous owner to my new car,besides the wrong delivery date of june 29,2002. since the dealership where i bought my car is not longer in business(Michael Dodge) i cannot ask them. should i contact a lawyer to clear this matter, my car is having transmission problems. thank you for any suggestions
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Replying to: pagiraldo (Feb 05, 2007 5:31 pm) |
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Replying to: motoringmama (Dec 06, 2006 12:38 pm)
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I have a 2004 Grand Caravan. I have had it back to the dealer 3 times. The first time they replaced the fluid, second time replaced the power steering pump, third time they replaced stering return line with TSB line and added a longer rubber line. I still hear the noise. Any suggestions??
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Replying to: pearl4 (Mar 07, 2007 2:24 pm)
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Replying to: woodbutcher2 (Feb 06, 2007 7:53 pm) Good luck y'all and hope this stops the whine |
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Replying to: dodgeman7 (Mar 27, 2007 10:25 am) I then called the dealer about my problem I had and he told me the problem is that the mesh screen inside the reservoir gets clogged even though mine did not look that bad. The other problem is that mechanics or DIY people put the wrong power steering fluid in. Synthetic will clogged the mesh screen up over time. That's what I had in mine I think. No noise any more. I'll be finally convinced in the cold morning if it does not appear. |
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At around 60K, I was getting a groaning noise from the steering which was worse on cold days and usually disappeared after around 10Km but would come back intermittently even when the van was warm. As the van was still under warranty and not wanting to be stung for a steering pump/rack, I took it into Crowfoot Dodge in Calgary. They charged me 50 bucks to look at the van, told me they could find nothing wrong and the noise was 'normal' for vehicles of that type then told me that a recall would be performed on the vehicle while it was in the shop (steering hose). The noise was still there but as I had been assured that this was normal, I just put it down to the usual crap engineering standards found on most chrysler vehicles. After consulting with several people who also own Dodge GC's and finding out that the noise is in fact anything but normal, I took the van back to crowfoot dodge who -amazingly- now decide that they really can fix the noise. This decision may have been swayed by the fact that the van is now out of warranty so they smell serious cash. I pointed out that the problem was brought to their attention while the van was in warranty but all I get is 'tough luck'. What they did was add a power steering cooler to the system which looks like a cheap radiator grill attached in a vunerable position on the underside of the car beneath the driver. They also flushed the system then left me with a bill for 421 bucks and make a big thing about how nice they had been by giving me the parts for free. It would have been nicer if they had looked harder and bothered to road test the van while I could have claimed under warranty. I had to admit at this point that that I was stunned by the brilliance of their logic, fixing a cooler to reduce the temperature of the steering fluid when I had expressly informed them that the problem was worse when the engine was cold. So I drive the car away with my gleaming new steering fluid cooler, only to find that the noise is still there but worse. Back to the dealership (Crowfoot dodge) and they decide to add a length of steering hose to the cooler they previously added. This is cunningly attached to the car in boyscout fashion with a pair of cable ties. No doubt they think I will be paralysed with laughter the first time I see this contraption in my rear view mirror after driving in next winters inevitable ankle deep snow. They also mentioned that they had cleaned the steering reservoir filter which you would have thought would be clean after the flush (2nd visit). Anyway thanks Crowfoot guys, the noise is still there and you have truly amazed me with your incompetance and lack of customer care. Thanks especially to the service manager who makes every attempt to avoid my telephone calls. Thanks to the dizzy secretary who never fails to amuse me by claiming no managers are available. Thanks to Chrysler Canada for backing up crappy dealer service - I am now enlightened as to why you are almost out of business. I would appreciate any suggestions from fellow victims of chrysler as to what might fix the problem |
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