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Can GM make Cadillac the standard of the world Again?

6098 messages,  Last post on Aug 14, 2009 at 4:43 PM

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What is this discussion about? Cadillac Escalade, Cadillac XLR, Cadillac STS, Automotive News


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#4178 of 6098
Re: Unbelievable [habitat1] by sls002
Jan 01, 2008 (9:50 am)
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Replying to: habitat1 (Jan 01, 2008 4:46 am)

All I can say is that J. D. Powers (which does a more scientific survey of owners) seems to have somewhat different results than Consumers Reports. What CR does for data is not to survey owners, but rather to request a data dump on various products from their subscribers. This is only to suggest that there is a difference in the statistical meaning for each system.
#4179 of 6098
Re: Unbelievable [habitat1] by imidazol97
Jan 01, 2008 (10:00 am)
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Replying to: habitat1 (Jan 01, 2008 4:46 am)

>all those thousands of black dots that GM has hoarded over the years are from "consumers" of their products citning ownership problems.
 
The black dots are CR's interpretation of the unknown number of reports from "subscribers" on those particular cars. Their interpretation is viewed in the lense of their opinion of the car to start with.
 
Also the reports are not from a random survey. They are somewhat like telephone call in polls on Channel 12 about topics where people call in or don't call in depending on their motivation and emotion on the topic.
 
One thing that seems to be consistent is that there is little difference among the problem numbers of cars in the top half of the surveys of JD Powers or CR. There used to be a statistical, meaningful difference, but that's no longer true. You're as likely to have more problems than average with one car as you might with another car; and you're likely to have fewer problems.
#4180 of 6098
Re: sls [marsha7] by sls002
Jan 01, 2008 (10:18 am)
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Replying to: marsha7 (Dec 31, 2007 2:08 pm)

The luxury versions of the DTS get the 275 horsepower engine and the 3.11:1 axle ratio. The base engine has more torque than the performance engine, particularly at lower engine speeds. However, the 3.71:1 axle ratio multiplies the torque of the performance engine so that it does have some additional performance, but gets about 3 MPG less. The power and torque curves:
HO northstar
base northstar
#4181 of 6098
Re: Unbelievable [sls002] by dino001
Jan 01, 2008 (12:54 pm)
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Replying to: sls002 (Jan 01, 2008 9:50 am)

Yeah - scientific my foot! "Rough ride", "wrong design of cupholder", or "cheap dashboard" are lumped together with engine or transmission failures into "quality" category. You can't get anything meaningful info you mix preferences with actual machine failures.
 
Moreover, their trim info is simply crap, especially on smaller brands/low volume trims. One of the fastest cars in its class (Subaru Legacy GT) has data lumped together with its basic engine version (that is not so hot, admittedly) and then represented as two circles. Yet - the website selection is done in such a way that it suggest that the data was unique to the fast trim (you choose brand/model/trim and then results show up). This is not even zero value - it's simply misleading. The data gathering procedures may be scientific, but their surveys are designed and processed by (lets be civil here)... people who know nothing about cars.
 
And, by the way I also got several of surveys from them (not on cars - on house and appliances). Responded to some, did not to others. Same as in CR's subscribers.
 
Both surveys have their flaws. CRs may be pool of the surveyed (however, with large volume brands I trully doubt it is a real problem), but JD Power has MAJOR issues with their survey structure and processing procedures. I have seen questionnaires from both. CRs has a single focus on reliability (as what breaks and how often), leaving the car design rating up to its staff reviewers (who do have their preferences - which happen to be very different than mine, btw), JD Power's is about "everything" - which wouldn't be wrong if they did not lump it later as "quality rating".
 
As a result I look at my own impressions and magazines for all the subjective criteria (design, ride) and performance, then I look at CR for guidance about utility and little details that might drive you nuts (like cargo space design, console ergonomics, etc.) and possible issues to assess possible upkeep cost. Then I would look at websites for hard data like gas mileage, acceleration, etc. As mentioned, JD Power may factor in only as "people seem to like Buicks and Lexi" - but I'm not people, so JD Power is really minor value to me.
#4182 of 6098
Re: Unbelievable [dino001] by sls002
Jan 01, 2008 (3:10 pm)
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Replying to: dino001 (Jan 01, 2008 12:54 pm)

J. D. Power is doing the surveys for the industry, not the consumer. However, it is my opinion that their long term survey is more meaningful in terms of who makes the most reliable car than CR. As has been pointed out by others, cars that are above the industry average are probably all fairly good vehicles. Those at the bottom of the list (like Land Rover) may be somewhat worse, but perhaps are still worth buying for other reasons.
 
I filled out at least three different questionaires on my 2007 SRX.
#4183 of 6098
Re: Unbelievable [sls002] by dino001
Jan 02, 2008 (7:26 am)
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Replying to: sls002 (Jan 01, 2008 3:10 pm)

I think you got it exactly wrong. "Long term study" of JD Power is what - 3 years? It is useful for those who lease or keep their car less than 5 years. But all subsequent owners and those who keep their cars for long would not call that study "long term" - just ask them .
 
If anything JP Power is useful for it is capturing general brand impressions (call it satisfaction) of those new car owners within first few years of ownership and perhaps some good info about the warranty work rate. However, when it comes to detailed ratings for particular trim levels, they turn into crap, as I showed above. There is no use in results that lump results of different trims, yet pretend that those are actually unique to the one you are considering - especially if trims are very different from each other.
#4184 of 6098
Re: Unbelievable [dino001] by sls002
Jan 02, 2008 (7:55 am)
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Replying to: dino001 (Jan 02, 2008 7:26 am)

You are going to think as you like and nothing I say will change your mind. I will point out that J. D. Powers initial quality survey ranking is consistent with their long term survey, with only a few makes moving up or down a few places on the list. I think if JDP did a 6 year survey, they would probably still have the same ranking with only a few makes moving up or down a few places on the list.
 
I am not suggesting that Consumer Reports information is totally useless. I think that one can look through the last several years of information and see what kinds of problems CR subscribers have had with their cars. This is not always consistent from year to year though, so trying to pick the best car is not easy.
 
When I needed to replace a dishwasher, I realized that I did not really know anything about dishwashers, so I went to the library to look through Consumers Reports to see what I could find. I also talked to a reputable store's salesperson and found that what he said and what CR said were opposite. I finally decided CR was useless.
#4185 of 6098
Re: Unbelievable [dino001] by steve_ HOST
Jan 02, 2008 (8:20 am)
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Replying to: dino001 (Jan 02, 2008 7:26 am)

JD Power has initial ratings based on 90 days ownership. The most popular rating they have is the 3 year one (vehicle dependability rating). They also have a Long Term Dependability Ratings that goes out 4 to 5 years. Edmunds shows all three of these when you research a car and click through to View All Ratings.
 
Not all cars or model years have all the JD Power ratings listed at Edmunds, so your ride may not be included.
#4186 of 6098
Even tho many by marsha7
Jan 02, 2008 (9:17 am)
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folks keep cars longer than 3 years, I would think that a 3 year record of dependability would give a good indication of what the vehicle is made of...
 
After all, in three years, there is usually enough time for the owner to screw something up by not maintaining it, such as oil changes or other items...stuff that would never show up in 90 days...
 
90 days, however, would be good to expose those vehicles made or built so poorly, that the 90 day period is anough for folks to avoid them like the plague...after all, if too much breaks in 90 days, we have a major problem...
 
3 years is, at least, a reasonbale time for many things to break down, things that should last 50-100K miles...is it perfect???...no, but if engines and trannies are blowing, and brakes are failing, all in 3 years, that, too, does indicate something...
 
YMMV...
#4187 of 6098
CR reporting by xrunner2
Jan 02, 2008 (9:19 am)
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Replying to: rockylee (Dec 31, 2007 10:06 am)

but the fact remains the accuracy of the reporting is so far fetched and is limited to just subscribers how can you honestly not take what they say with a grain of salt ?
 
I don't think that CR is far-fetched at all.
 
I have subscribed to CR as well as Car and Driver, Road and Track, Autoweek, etc for many years. While it is true that the car magazines put a heavier emphasis on handling/performance than does CR, there is much commonality in reporting of the attributes of vehicles and test findings between all of these magazines. CR's take on vehicles is pretty much in line with the car magazines. And, CR's rank ordering of vehicles generally follows the comparos in Car and Driver and other car magazines.
 
When GM, Cadillac and other American brands produce vehicles that beat the leading foreign brands, CR will report accordingly.

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