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Can GM make Cadillac the standard of the world Again?

6098 messages,  Last post on Aug 14, 2009 at 4:43 PM

You are in the Automotive News & Views Forum. Your Hosts are steve_ & claires

What is this discussion about? Cadillac Escalade, Cadillac XLR, Cadillac STS, Automotive News


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#2046 of 6098
Re: . [fintail] by Mr_Shiftright HOST
Jan 21, 2007 (10:52 am)
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Replying to: fintail (Jan 21, 2007 10:50 am)

It would be interesting to know what regions/cities are Cadillac's biggest sellers. I know San Francisco isn't, because I never see these cars very much in the Bay Area and the dealers all look a bit forelorn. I bet Florida, Vegas, San Diego, Palm Desert, Detroit, etc. Retirement strongholds.
 
But you know, I don't really know.
#2047 of 6098
Re: Cadillac...and others [Mr_Shiftright] by louiswei
Jan 21, 2007 (10:53 am)
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Replying to: Mr_Shiftright (Jan 21, 2007 10:44 am)

In Atlanta Caddy has stand-alone dealership.
#2048 of 6098
Re: Cadillac...and others [louiswei] by Mr_Shiftright HOST
Jan 21, 2007 (10:57 am)
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Replying to: louiswei (Jan 21, 2007 10:53 am)

I'm sure there are some cities that could support a stand-alone Cadillac dealership no problem. It would be a tough row to hoe where I live....unless of course the stand-alone is a factory-owned store and they are supporting the rent just to have presence on a prestige auto row. It's like spending money on advertising. The big dealer in SF proper is Ellis Brooks and he sells the whole GM range, including trucks.
#2049 of 6098
Re: . [Mr_Shiftright] by fintail
Jan 21, 2007 (11:17 am)
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Replying to: Mr_Shiftright (Jan 21, 2007 10:52 am)

It aint Seattle, I know that. Although the Caddy dealers here don't have any bad reps that I know of, anyway.
 
Luckily this place doesn't sell Caddy
#2050 of 6098
Re: . [fintail] by Mr_Shiftright HOST
Jan 21, 2007 (11:41 am)
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Replying to: fintail (Jan 21, 2007 11:17 am)

I think whichever Cadillac dealers are selling the most SUVs are the ones prospering--that seems to be Cadillac's sweet spot right now---the trucks.
#2051 of 6098
Cadillac by bigo08
Jan 21, 2007 (2:49 pm)
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I've seen a few stand alone Cadillac dealers here So Cali.. as Well as Chevy
#2052 of 6098
Re: Cadillac [bigo08] by 62vetteefp
Jan 21, 2007 (5:27 pm)
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Replying to: bigo08 (Jan 21, 2007 2:49 pm)

As I said the preferred dualing is:
Cadillac/Saab/Hummer
Pontiac/GMC/Buick
Chevrolet
Saturn
 
BUT they are all independent and can do what they want but this is what GM is pushing for in markets that can handle it. If a Cadillac dealer cannot stand alone and make money then it will dual with somebody else. Many of the duals were done many years ago and it will take time.
 
Here is a presentation that explains it.
 
http://media.corporate-ir.net/media_files/IROL/84/84530/presentations/gm_080906L- aNeve.pdf
#2053 of 6098
Re: Cadillac...and others [Mr_Shiftright] by allargon
Jan 21, 2007 (7:53 pm)
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Replying to: Mr_Shiftright (Jan 21, 2007 10:57 am)

In the Bay Area no one drives American cars and no mechanics know how to properly fix them. It's amazing.
 
In Austin, the Cadillac dealership and showroom is on par with BMW and Lexus. However, it has a Buick and a Saturn dealership in separate buildings on the same large lot. (No Chevy/Pontiac/GMC crap) The worst luxury dealerships here in Austin are a tossup between the Infiniti dealership (They know it's crappy and are building a new showroom.) and the north Austin Acura dealership. (I refused to buy a TL because that dealership scared me too much. The Toyota dealership is better. The Lexus dealership is, of course, top notch!)
#2054 of 6098
Re: Cadillac...and others [allargon] by laurasdada
Jan 21, 2007 (8:03 pm)
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Replying to: allargon (Jan 21, 2007 7:53 pm)

On an "Automile" southwest of Boston, there is a Caddy/Hummer dealer. Which I don't think has a great reputation for customer service, see below. And there are stand-alone Caddy dealers around Boston.
 
My father-in-law, having retired, decided to trade up from his truck to a Caddy. Went to the above mentioned Caddy/Hummer delaer ready to buy. He was treated so badly that he drove 3 miles further south to the Lexus dealer. He's now happily driving an AWD GS300. The Caddy sale should have been a slam-dunk. Way to confirm the stereotype, Caddy of Norwood!
#2055 of 6098
Re: Cadillac...and others [laurasdada] by 62vetteefp
Jan 21, 2007 (9:30 pm)
Reply

Replying to: laurasdada (Jan 21, 2007 8:03 pm)

there is a Caddy/Hummer dealer. Which I don't think has a great reputation for customer service, see below..... Way to confirm the stereotype
 
Per JD power customer service index (dealer maintenance and service during first 3 years of ownership) the top 4 are Lincoln, Cadillac, Saturn and then Lexus. Since Hummer is less than 3 years old it is not listed. Toyota is well below the average.
 
http://www.jdpower.com/corporate/news/releases/pressrelease.asp?ID=2005092&searc- h=1
 
For sales satisfaction it is Jaguar, Cadillac, Lincoln, Porsche, Lexus, Saturn. Toyota is well below the average again.
 
http://www.jdpower.com/corporate/news/releases/pressrelease.asp?ID=2006250

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