Last post on Oct 31, 2013 at 9:37 AM
You are in the Chevrolet Suburban & Tahoe
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Chevrolet Tahoe, Transmission, SUV
#267 of 422 UPDATE: 2000 Chevy Tahoe - 74K Miles
May 04, 2011 (2:59 pm)
I just opened a case (71-944-296379) with Chevrolet. Basically they said my vehicle is TOO OLD. It doesn't matter that there was a catastrophic metal failure on a vehicle with only 74K miles (or as John - the person I spoke with at Chevrolet customer service - said " a metal rubbing on fluid problem"). Even the service writer, Craig, at the local dealer said that the failure was unusual at that mileage. It was interesting that before they said they won't help they asked if I owned any other Chevrolet products. Ray, the supervisor, also said no - they won't help me.
I don't plan on letting this go. I know a few execs in the GM offices and will start making calls tomorrow. I'm not asking for them to replace my vehicle or even pay the entire bill, just to be fair and help out with the cost of the repair. I even offered a 50/50 split. Don't tell me GM can't afford an internal $1500...
Calls will start tomorrow... with as many people complaining of transmission failures as on the forum, there is something that needs attention. If anyone would like to contact me via email, I'd be happy to provide the numbers I have for GM.
#268 of 422 Re: 2000 Tahoe [marka09]
May 05, 2011 (12:58 pm)
If you would like I can set up a case for you. This way your agent the agent will have a chance to review our interactions and have an idea of your concerns. If you would like to take this approach please email me your complete mailing address, a good number to reach you, VIN, current mileage, and involved dealer. If you would prefer to call yourself just send me an email asking for the Customer Assistance number and I will provide it there. I look forward to your response.
GM Customer Service
#269 of 422 Re: 2000 Tahoe [gmcustsvc]
May 05, 2011 (1:53 pm)
I opened up a case already and was told not just No, but Hell No, by both the rep and the supervisor. So I called GM Executive Escalations and registered my concerns. Yes, I know it's 11 years old, but the true test should be the number of miles it's been driven - 74,630 miles. Everyone keeps asking if I own any other GM products. That must mean that since I don't I'm not someone to help. They also keep asking if I plan to buy a new Chevrolet soon. Well, to be honest, I would never buy a GM product again if GM doesn't step up to the plate and help me with the costs of fixing a defective transmission that they KNOW is an issue with many vehicles. If a class action suit were to be opened, then the records would be open to the discovery process and I am sure that I'm not the only one with an early life failure of a transmission in a Tahoe.
#270 of 422 Re: 2000 Tahoe [marka09]
May 06, 2011 (6:56 am)
What is your case number? Feel free to email me directly. Please include your Edmunds user name. I look forward to your response. Have a great weekend.
GM Customer Service
#271 of 422 Re: 2000 Tahoe [marka09]
May 11, 2011 (8:07 am)
I looked into your case # 71-944296379. This case is still open and your agent is still looking into this. I would recommend continuing to work with your agent. Please feel free to contact me with any questions comments or concerns.
GM Customer Service
#272 of 422 Re: 2000 Tahoe [gmcustsvc]
May 14, 2011 (5:22 pm)
I have a 2004 Z71 Tahoe with 95000 kilometers. My transmission is now gone for the second time. I have an appointment with the place that rebuilt it (dealership) on tuesday for them to check it out. It was rebuilt 3 years and 30000 kilometers ago. Thats twice in under 60,000 miles!
I have had to replace the two front wheel bearings (not cheap), the cluster as well as the rear third brake light. The vinyl on the side of my seat has cracked.
This is the one toy I bought myself, I love my truck, but I'm so dissapointed. I bought it in 2005. It had 27 k on it and has never been off road and totally cherished since the day I've had it
#273 of 422 Tahoe Transmission
May 16, 2011 (10:14 pm)
I have a 1999 Tahoe with only 61000 original miles and a blown transmission. Does anyone have the link to GM customer service to register the problem? Thanks.
#274 of 422 Re: 2000 tahoe
May 17, 2011 (6:02 pm)
I have a 2007 Chevy Suburban LT ( loaded) X2w drive at 86,500 miles, my transmission completely went out no drive gears only reverse. I was still under warranty, my dealer told me that the problem was fixed. the dealer took out the burnt gears and clutch and repair the bad parts in the transmission. A certified manufactured rebuilt was never an option for me. This was done in April 2010. Here on Friday 05/13/2011, the transmission is out again for the second time with 118,000 miles. Now with no warranty coverage the dealer"says we can give you a Certified transmission from the factory for $4,100.00. ( $2984 for the unit and $1,125 is everything else) who has $4,100, to fix something that should been fix correctly the first time. Help...a GM customer service link or contact info would be great.
#275 of 422 Re: 2000 tahoe [mckie1]
May 17, 2011 (7:57 pm)
I'm going to get a tranny from monster transmission shipped to a trans shop for 2000 and 450 to get installed. No more GM crap
#276 of 422 Re: 2000 tahoe [mckie1]
May 18, 2011 (7:41 am)
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage, involved dealership and a brief description of the problem you are experiencing sent to me in an email.
Caron, GM Customer Service