Last post on Apr 30, 2013 at 1:11 PM
You are in the Chevrolet Suburban & Tahoe
What is this discussion about?
Chevrolet Tahoe, Transmission, SUV
#263 of 413 Re: 2000 Tahoe [gmcustsvc]
May 02, 2011 (2:53 pm)
Hi Caron, Please check with Christina. I answered the email she sent me. I'd rather not post personal contact information on a forum. Here is the brief description.
2000 Chevy Tahoe - The vehicle has 74,6?? miles on it. It's at the dealer right now so I can't get the exact milage for you. I took it in on Friday and the technician said it was a "catastrophic metal failure" in the transmission. They ordered a remanufactured transmission and it should be there today (Monday).
This vehicle has been babied. It has only towed a couple of times an open uhaul trailer with 20 bails of pine straw. I have only had to use 4 wheel drive a couple of times to go through the little snow we get here is Georgia. In comparison, the 1987 Dodge RamCharger that was traded in on this truck had many miles on it and never needed a transmission even though it towed my boat when we lived in Florida, and pulled a trailer with my car on it when we moved here from South Florida in 1993. Way more usage than this truck has seen.
After reading the forum I realized that this appears to be a known problem with Tahoes. As a retired person living on a fixed income, an expense like this really hurts. And it appears that nothing I could have done would have prevented this. I had reported a problem with the vehicle while under warranty and they could find no problem, but the issue persisted. I chalked it up to "I guess that's the way these transmissions are". I have other friends who experienced the same symptom of: after sitting at a light, when you give it gas to go it felt like someone hit you in the rear of the truck. I now realize it was the transmission slipping and then catching.
I realize the truck is a 2000 model, but the age isn't the only determining factor. This vehicle is a low mileage vehicle and has been cared for. Even the technician said it's in great shape. I'm not asking Chevrolet to replace my vehicle, just take the high road and get it working correctly again for me. New transmissions come with a 100K warranty. I would certainly expect a transmission to last at least that long, but in my case it's only 74K before failure.
I appreciate any assistance you can provide in this matter.
#264 of 413 Update: 200 Tahoe 74K Miles
May 03, 2011 (9:04 am)
The remanufactured transmission has been installed ($2984). The cause was a catastrophic metal failure (sounds like a defect in my opinion). That's a lot of money for something that should have lasted a lot longer. The service writer agreed with me that 74K miles shouldn't require a transmission.
#265 of 413 Re: Update - 2000 Tahoe - 74K miles [marka09]
May 04, 2011 (2:06 pm)
I apologize for your frustration. Have you spoke with GM Customer Assistance?
GM Customer Service
#266 of 413 Re: 2000 Tahoe [gmcustsvc]
May 04, 2011 (2:14 pm)
Hi Christina, No I have not spoken to anyone. Who should I call? I'm sure that my problem will fall on deft ears, but I'll call anyway. I'm really frustrated that a transmission in a very well treated vehicle only lasted 74,630 miles. And $3000 later, I know have to get rid of the vehicle in 3 years or face the same problem again.
Let me know who to call and I will.
#267 of 413 UPDATE: 2000 Chevy Tahoe - 74K Miles
May 04, 2011 (3:59 pm)
I just opened a case (71-944-296379) with Chevrolet. Basically they said my vehicle is TOO OLD. It doesn't matter that there was a catastrophic metal failure on a vehicle with only 74K miles (or as John - the person I spoke with at Chevrolet customer service - said " a metal rubbing on fluid problem"). Even the service writer, Craig, at the local dealer said that the failure was unusual at that mileage. It was interesting that before they said they won't help they asked if I owned any other Chevrolet products. Ray, the supervisor, also said no - they won't help me.
I don't plan on letting this go. I know a few execs in the GM offices and will start making calls tomorrow. I'm not asking for them to replace my vehicle or even pay the entire bill, just to be fair and help out with the cost of the repair. I even offered a 50/50 split. Don't tell me GM can't afford an internal $1500...
Calls will start tomorrow... with as many people complaining of transmission failures as on the forum, there is something that needs attention. If anyone would like to contact me via email, I'd be happy to provide the numbers I have for GM.
#268 of 413 Re: 2000 Tahoe [marka09]
May 05, 2011 (1:58 pm)
If you would like I can set up a case for you. This way your agent the agent will have a chance to review our interactions and have an idea of your concerns. If you would like to take this approach please email me your complete mailing address, a good number to reach you, VIN, current mileage, and involved dealer. If you would prefer to call yourself just send me an email asking for the Customer Assistance number and I will provide it there. I look forward to your response.
GM Customer Service
#269 of 413 Re: 2000 Tahoe [gmcustsvc]
May 05, 2011 (2:53 pm)
I opened up a case already and was told not just No, but Hell No, by both the rep and the supervisor. So I called GM Executive Escalations and registered my concerns. Yes, I know it's 11 years old, but the true test should be the number of miles it's been driven - 74,630 miles. Everyone keeps asking if I own any other GM products. That must mean that since I don't I'm not someone to help. They also keep asking if I plan to buy a new Chevrolet soon. Well, to be honest, I would never buy a GM product again if GM doesn't step up to the plate and help me with the costs of fixing a defective transmission that they KNOW is an issue with many vehicles. If a class action suit were to be opened, then the records would be open to the discovery process and I am sure that I'm not the only one with an early life failure of a transmission in a Tahoe.
#270 of 413 Re: 2000 Tahoe [marka09]
May 06, 2011 (7:56 am)
What is your case number? Feel free to email me directly. Please include your Edmunds user name. I look forward to your response. Have a great weekend.
GM Customer Service
#271 of 413 Re: 2000 Tahoe [marka09]
May 11, 2011 (9:07 am)
I looked into your case # 71-944296379. This case is still open and your agent is still looking into this. I would recommend continuing to work with your agent. Please feel free to contact me with any questions comments or concerns.
GM Customer Service
#272 of 413 Re: 2000 Tahoe [gmcustsvc]
May 14, 2011 (6:22 pm)
I have a 2004 Z71 Tahoe with 95000 kilometers. My transmission is now gone for the second time. I have an appointment with the place that rebuilt it (dealership) on tuesday for them to check it out. It was rebuilt 3 years and 30000 kilometers ago. Thats twice in under 60,000 miles!
I have had to replace the two front wheel bearings (not cheap), the cluster as well as the rear third brake light. The vinyl on the side of my seat has cracked.
This is the one toy I bought myself, I love my truck, but I'm so dissapointed. I bought it in 2005. It had 27 k on it and has never been off road and totally cherished since the day I've had it