Last post on Oct 31, 2013 at 9:37 AM
You are in the Chevrolet Suburban & Tahoe
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Chevrolet Tahoe, Transmission, SUV
#258 of 422 Update - 2000 Tahoe - 74K miles
May 01, 2011 (4:48 am)
I asked if 74K miles was all a transmission should last and he said that it should last longer. The dealer service writer said that Chevrolet wouldn't listen and help out on the problem because they don't know how the vehicle was driven, etc. The truck looks brand new, it has never been abused, it's a 2000 with only 74K miles, and even the service tech who looked at the problem said that the truck is in great shape. I would sign a document stating that it hasn't been abused, but Chevrolet will never budge. I guess that when it comes time to purchase a new vehicle, I will need to look somewhere other than the Chevy dealer... very sad.
#259 of 422 Re: Tahoe transmission problems [sandera10]
May 02, 2011 (7:12 am)
I would like to look further into your situation. Could you please email me your complete contact information, VIN and involved dealership?
Caron, GM Customer Service
#260 of 422 Re: 2007 Tahoe LTZ [daikens]
May 02, 2011 (8:04 am)
I apologize for your frustration. Can you please email me your VIN?
GM Customer Service
#261 of 422 Re: 2007 Tahoe LTZ [gmcustsvc]
May 02, 2011 (8:40 am)
Christina / Caron, I've sent the information you requested to you at your email address. Please let me know if you need anything else.
#262 of 422 Re: 2007 Tahoe LTZ [marka09]
May 02, 2011 (12:55 pm)
I just wanted you to let you know that we have not received an email from you. Could you please give a brief description of the issue you are having?
Thank you and look forward to hearing from you.
Caron, GM Customer Service
#263 of 422 Re: 2000 Tahoe [gmcustsvc]
May 02, 2011 (1:53 pm)
Hi Caron, Please check with Christina. I answered the email she sent me. I'd rather not post personal contact information on a forum. Here is the brief description.
2000 Chevy Tahoe - The vehicle has 74,6?? miles on it. It's at the dealer right now so I can't get the exact milage for you. I took it in on Friday and the technician said it was a "catastrophic metal failure" in the transmission. They ordered a remanufactured transmission and it should be there today (Monday).
This vehicle has been babied. It has only towed a couple of times an open uhaul trailer with 20 bails of pine straw. I have only had to use 4 wheel drive a couple of times to go through the little snow we get here is Georgia. In comparison, the 1987 Dodge RamCharger that was traded in on this truck had many miles on it and never needed a transmission even though it towed my boat when we lived in Florida, and pulled a trailer with my car on it when we moved here from South Florida in 1993. Way more usage than this truck has seen.
After reading the forum I realized that this appears to be a known problem with Tahoes. As a retired person living on a fixed income, an expense like this really hurts. And it appears that nothing I could have done would have prevented this. I had reported a problem with the vehicle while under warranty and they could find no problem, but the issue persisted. I chalked it up to "I guess that's the way these transmissions are". I have other friends who experienced the same symptom of: after sitting at a light, when you give it gas to go it felt like someone hit you in the rear of the truck. I now realize it was the transmission slipping and then catching.
I realize the truck is a 2000 model, but the age isn't the only determining factor. This vehicle is a low mileage vehicle and has been cared for. Even the technician said it's in great shape. I'm not asking Chevrolet to replace my vehicle, just take the high road and get it working correctly again for me. New transmissions come with a 100K warranty. I would certainly expect a transmission to last at least that long, but in my case it's only 74K before failure.
I appreciate any assistance you can provide in this matter.
#264 of 422 Update: 200 Tahoe 74K Miles
May 03, 2011 (8:04 am)
The remanufactured transmission has been installed ($2984). The cause was a catastrophic metal failure (sounds like a defect in my opinion). That's a lot of money for something that should have lasted a lot longer. The service writer agreed with me that 74K miles shouldn't require a transmission.
#265 of 422 Re: Update - 2000 Tahoe - 74K miles [marka09]
May 04, 2011 (1:06 pm)
I apologize for your frustration. Have you spoke with GM Customer Assistance?
GM Customer Service
#266 of 422 Re: 2000 Tahoe [gmcustsvc]
May 04, 2011 (1:14 pm)
Hi Christina, No I have not spoken to anyone. Who should I call? I'm sure that my problem will fall on deft ears, but I'll call anyway. I'm really frustrated that a transmission in a very well treated vehicle only lasted 74,630 miles. And $3000 later, I know have to get rid of the vehicle in 3 years or face the same problem again.
Let me know who to call and I will.
#267 of 422 UPDATE: 2000 Chevy Tahoe - 74K Miles
May 04, 2011 (2:59 pm)
I just opened a case (71-944-296379) with Chevrolet. Basically they said my vehicle is TOO OLD. It doesn't matter that there was a catastrophic metal failure on a vehicle with only 74K miles (or as John - the person I spoke with at Chevrolet customer service - said " a metal rubbing on fluid problem"). Even the service writer, Craig, at the local dealer said that the failure was unusual at that mileage. It was interesting that before they said they won't help they asked if I owned any other Chevrolet products. Ray, the supervisor, also said no - they won't help me.
I don't plan on letting this go. I know a few execs in the GM offices and will start making calls tomorrow. I'm not asking for them to replace my vehicle or even pay the entire bill, just to be fair and help out with the cost of the repair. I even offered a 50/50 split. Don't tell me GM can't afford an internal $1500...
Calls will start tomorrow... with as many people complaining of transmission failures as on the forum, there is something that needs attention. If anyone would like to contact me via email, I'd be happy to provide the numbers I have for GM.