Last post on Nov 21, 2010 at 10:19 AM
You are in the Hyundai Tucson
What is this discussion about?
Hyundai Sonata, Hyundai Elantra, Hyundai XG350, Hyundai Tiburon, Hyundai Santa Fe, Hyundai Azera, Hyundai Accent, Hyundai Tucson, Hyundai Entourage, Sedan
#24 of 93 Re: Hyundai Online Shop Manuals Access [ray_h1]
Dec 04, 2006 (8:15 am)
You are right.
Not only does the company not communicate well with with its' customers. but the several dealers I have spoken with have all complained about the lack of technical support they have received. A perfect example is that most dealers have not yet received their computer updates to include 07 models and parts
#25 of 93 Re: Hyundai Online Shop Manuals Access [floridabob1]
Dec 04, 2006 (11:49 am)
You can look the stuff up on WebTech. I realize the manuals are not perfect, but they communicate with customers better than just about any other automaker in terms of even allowing owners to see the info on WebTech for free.
As for communication regarding technical issues, my Elantra threw a code that the dealer claimed they had never seen before. They went through the troubleshooting flow chart step by step (I know because they gave me regular updates and I was able to follow along in WebTech). When they got to the end and the problem wasn't solved, they contacted the Hyundai tech support line and eventually they solved the problem.
Maybe my experience isn't typical, but I felt the dealer did everything by the book and when the book wasn't good enough, Hyundai came through to solve the problem.
#26 of 93 Re: Hyundai Online Shop Manuals Access [doohickie]
Dec 04, 2006 (4:24 pm)
Consider yourself lucky!
I have received no help from Hyundao corporate in the 11 months that I have owned my Azera.
Today I called them to attempt to find a part used on the Hyundai Grandeur, the Korean and Australian version of the Azera. Not only did they not know where to get the part from a Hyundai US parts distribution center, but they could not direct me to Hyundai International.
The rep. suggested that I attempt to find a retailer in Australia.
Talk about the right hand not knowing what the left is doing.
#27 of 93 Re: Hyundai Online Shop Manuals Access [floridabob1]
Dec 06, 2006 (11:45 am)
If you're trying to get a part from Australia or Korea that is not normally available in the U.S., the dealer cannot help you. My best advice is to try contacting one of the non-corporate sites such as kspec.com or hyundaipartsonline.com; if they can't help you, I know of a forum that has several Aussie Elantra owners that may be able to help you out. Email me using the address in my profile.
#28 of 93 Re: Hyundai Online Shop Manuals Access [doohickie]
Dec 06, 2006 (11:52 am)
Thanks for the advice, but I was able to modify my lamps enough to eliminate the need for the part.
By the way, I was at the BMW dealer yesterday, and they are able to access the EURO parts site at their parts department.
They are also able to order parts from those "non US' sites.
#29 of 93 Re: Hyundai Online Shop Manuals Access [floridabob1]
Dec 08, 2006 (6:41 pm)
So buy a Beemer if it makes you happy.
#30 of 93 Re: Hyundai Online Shop Manuals Access [doohickie]
Dec 09, 2006 (5:01 am)
Yet, another brilliant posting.
I was under the assumption that the purpose of these forums is to pass along information as well as thoughts and feelings about the particular vehicle as well as the comparison to other brands.
Why so hostile?
#31 of 93 Re: Hyundai Online Shop Manuals Access [floridabob1]
Dec 10, 2006 (4:40 pm)
Okay, maybe that was a snarky comment to make. But Hyundai dealers in America will not do what BMW dealers do. I offered some alternatives, and you reply by saying, "Well, BMW dealers will do it."
You took my comment as hostile, but I took the previous comment the same way, as it you're trying to imply Hyundai dealers are less than adequate for not going to the ends of the earth for parts not normally sold in the U.S.
Let's try it a little more diplomatically, then:
Hyundai is an economy car dealer. BMW is a luxury car dealer. I think it is a little unfair to compare the two in this area. I can see why BMW dealers would offer this service, since it is not uncommon for someone to buy a Euro-spec BMW and ship it the U.S. I would say that if this ever happens with a Hyundai, it is an extremely rare event. As such, there is virtually no demand for Hyundai to make their worldwide parts available to the U.S. market. That would entail quite a bit of expense to even set up the mechanisms to do it, and since Hyundai is more about economy than prestige, there is no real incentive for them to do it.
#32 of 93 Re: Hyundai Online Shop Manuals Access [doohickie]
Dec 11, 2006 (4:11 am)
The peace pipe is lit.
I have no problem with the local dealers. All that I have spoken with have expressed the same frustration as many owners.
Hyundai made the decison to play with the big boys when they entered the near luxury market with the Azera,
Hyudai is a hugh conglomerate, larger than most other automobile manufacturers. I'm certain that they have the technical ability to update local dealers computer software to supply them with necessary information. Not only non US parts.
My local dealer still has not been updated with any Azera 07 parts.
Therefore if you were to bring in you out of state purchaced car, that came with a natonwide warranty, they would have extreme difficulty in making a repair.
Remember that BMW started in the US with a very inexpensive, even at the time, model.
#33 of 93 Re: Hyundai Online Shop Manuals Access [floridabob1]
Dec 11, 2006 (8:34 am)
I don't doubt that it is possible to offer this, but again, Hyundai is going to look at bottom line. Does implementing this have any payback? I'm guessing they looked at it, and for the time being the answer is no.
As for the 07 parts list.... they should have access to parts for the cars they sell; sounds like someone's behind the curve there.