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SUVs Hyundai Santa Fe Hyundai Online Shop Manuals Access
77 messages, Last post on Sep 27, 2009 at 11:35 AM
You are in the Hyundai Santa Fe Forum. Your Hosts are steve_ & tidester
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Replying to: doohickie (Nov 29, 2006 10:23 am) I was reporting about a live conversation that I had with a rep. of Hyundai Consumer Affairs. His name is Matt.
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Replying to: floridabob1 (Nov 29, 2006 12:15 pm) This might be a better thread to discuss that.
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Replying to: teddennis (Nov 26, 2006 1:15 pm) I don't know the particulars as mine was an 03 however it was a known issue. I would look under the TSB tab once you log in and enter your info. Just to keep this somewhat on topic I will mention that KIA also has a similar tech site at http://www.kiatechinfo.com/ It is very interesting to compare the vehicles that share common issues/components between companies. |
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Replying to: doohickie (Nov 27, 2006 11:13 am) |
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Replying to: doohickie (Nov 29, 2006 12:44 pm) My point is that the manuals and brochures are not always correct for US delivered models.
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Replying to: floridabob1 (Dec 04, 2006 4:07 am)
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Replying to: ray_h1 (Dec 04, 2006 7:41 am) You are right. Not only does the company not communicate well with with its' customers. but the several dealers I have spoken with have all complained about the lack of technical support they have received. A perfect example is that most dealers have not yet received their computer updates to include 07 models and parts
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Replying to: floridabob1 (Dec 04, 2006 8:15 am) As for communication regarding technical issues, my Elantra threw a code that the dealer claimed they had never seen before. They went through the troubleshooting flow chart step by step (I know because they gave me regular updates and I was able to follow along in WebTech). When they got to the end and the problem wasn't solved, they contacted the Hyundai tech support line and eventually they solved the problem. Maybe my experience isn't typical, but I felt the dealer did everything by the book and when the book wasn't good enough, Hyundai came through to solve the problem.
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Replying to: doohickie (Dec 04, 2006 11:49 am) Consider yourself lucky! I have received no help from Hyundao corporate in the 11 months that I have owned my Azera. Today I called them to attempt to find a part used on the Hyundai Grandeur, the Korean and Australian version of the Azera. Not only did they not know where to get the part from a Hyundai US parts distribution center, but they could not direct me to Hyundai International. The rep. suggested that I attempt to find a retailer in Australia. Talk about the right hand not knowing what the left is doing.
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Replying to: floridabob1 (Dec 04, 2006 4:24 pm)
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