Last post on Nov 21, 2010 at 10:19 AM
You are in the Hyundai XG300/XG350
What is this discussion about?
Hyundai Sonata, Hyundai Elantra, Hyundai XG350, Hyundai Tiburon, Hyundai Santa Fe, Hyundai Azera, Hyundai Accent, Hyundai Tucson, Hyundai Entourage, Sedan
#31 of 93 Re: Hyundai Online Shop Manuals Access [floridabob1]
Dec 10, 2006 (4:40 pm)
Okay, maybe that was a snarky comment to make. But Hyundai dealers in America will not do what BMW dealers do. I offered some alternatives, and you reply by saying, "Well, BMW dealers will do it."
You took my comment as hostile, but I took the previous comment the same way, as it you're trying to imply Hyundai dealers are less than adequate for not going to the ends of the earth for parts not normally sold in the U.S.
Let's try it a little more diplomatically, then:
Hyundai is an economy car dealer. BMW is a luxury car dealer. I think it is a little unfair to compare the two in this area. I can see why BMW dealers would offer this service, since it is not uncommon for someone to buy a Euro-spec BMW and ship it the U.S. I would say that if this ever happens with a Hyundai, it is an extremely rare event. As such, there is virtually no demand for Hyundai to make their worldwide parts available to the U.S. market. That would entail quite a bit of expense to even set up the mechanisms to do it, and since Hyundai is more about economy than prestige, there is no real incentive for them to do it.
#32 of 93 Re: Hyundai Online Shop Manuals Access [doohickie]
Dec 11, 2006 (4:11 am)
The peace pipe is lit.
I have no problem with the local dealers. All that I have spoken with have expressed the same frustration as many owners.
Hyundai made the decison to play with the big boys when they entered the near luxury market with the Azera,
Hyudai is a hugh conglomerate, larger than most other automobile manufacturers. I'm certain that they have the technical ability to update local dealers computer software to supply them with necessary information. Not only non US parts.
My local dealer still has not been updated with any Azera 07 parts.
Therefore if you were to bring in you out of state purchaced car, that came with a natonwide warranty, they would have extreme difficulty in making a repair.
Remember that BMW started in the US with a very inexpensive, even at the time, model.
#33 of 93 Re: Hyundai Online Shop Manuals Access [floridabob1]
Dec 11, 2006 (8:34 am)
I don't doubt that it is possible to offer this, but again, Hyundai is going to look at bottom line. Does implementing this have any payback? I'm guessing they looked at it, and for the time being the answer is no.
As for the 07 parts list.... they should have access to parts for the cars they sell; sounds like someone's behind the curve there.
#34 of 93 Re: Unreasonable Expectations [floridabob1]
Dec 11, 2006 (8:37 am)
I believe you have unreasonable expectations to think Hyundai should offer non-US parts in the US.
Toyota does not offer HiLux parts at the local dealer, nor do they offer European Corolla parts.
Honda does not offer non-US parts.
Nissan does not offer non-US parts.
It is a bit ridiculous to expect a manufacturer to offer parts for vehicles not sold in that market.
Regarding the unavailability of updated parts catalog, it is not unusual for a delay between the start of a new model year and or the introduction of a new model and the updating of systems and materials for parts. This in not unique to Hyundai.
It does not prevent a mechanic or dealer from obtaining parts. I believe nearly all dealers have telephones and computers systems that allow them to contact manufacturer technical support and parts centers.
#35 of 93 Re: Unreasonable Expectations [moparbad]
Dec 11, 2006 (9:59 am)
AS far as your first point, I know for fact that Honda offers a toll free phone number to Honda Europe and Honda Japan, each of which will supply you with information about non US models. I have no knowledge about the others that you reference.
With regard to your second position, it is my belief that almost 3 months after the introduction and sales of a new year model, EVERY service department in the country should have all available technical information about the models.
I agree that if the service department tries hard enough, that they might eventually find the needed information. They may, or may not be willing to make the effort.
The company should make this information available to ALL dealers the day the first car is delivered to a customer.
That car was engineered and built way before that delivery date.
Apparently, your expectations are lower than mine.
#36 of 93 Re: Unreasonable Expectations [floridabob1]
Dec 12, 2006 (8:53 am)
One thing to remember is that the Azera was an 06 introduction, and the 07 is virtually identical, except for some minor details (I think the radio is one area where there may be differences with respect to XM availability). Yeah, they should have that information, but no one is going to be stranded or without a car for lack of a radio.
#37 of 93 Re: Unreasonable Expectations [doohickie]
Dec 12, 2006 (5:39 pm)
Until they receive a computer update, the dealers parts department will not know if the part numbers are the same for 06 and 07.
A perfect example is a 94 Q45 that I had. I needed a water pump replacement. That year and model used 3 different water pumps. All looked similar, but were not interchangeable.
After building the 07 for many months, they should even know the radio information.
I guess that if you keep your expectations low enough, you will never be disappointed
Dec 22, 2006 (2:58 am)
I went to the Obrien hyundai Dealership in Ft Myers, FL, they said they could only program a maximum of 2 key fobs to my 2007 van. I'm pretty sure that I read on the HMAservice website that 4 can be programmed to each car. Anybody know what can be done? I already spoke to HMA customer service, they are clueless and an embarassment to the company, he said check with the dealer, what does he think i just did? Anyway, can anybody provide me a link to info on programming a 2007 Entourage. PS I love this van. Thanks Bill
#39 of 93 Re: key Fob programming [capecoralbill]
Dec 22, 2006 (3:25 am)
It might be a good idea to ask that question in the general Entourage discussion as well.
#40 of 93 Re: key Fob programming [capecoralbill]
Dec 22, 2006 (5:35 am)
You may want to try posting this question on the
alt.autos.hyundai newsgroup as well, and direct the question to "hyundaitech". He's been a Hyundai technician for a number of years and is extremely knowledgeable and helpful. And his answers are always right on. Just a thought.