Last post on Nov 21, 2010 at 10:19 AM
You are in the Hyundai XG300/XG350
What is this discussion about?
Hyundai Sonata, Hyundai Elantra, Hyundai XG350, Hyundai Tiburon, Hyundai Santa Fe, Hyundai Azera, Hyundai Accent, Hyundai Tucson, Hyundai Entourage, Sedan
#21 of 93 Re: Hyundai Online Shop Manuals Access [doohickie]
Dec 03, 2006 (7:03 pm)
It's unfortunate that Hyundai designed this system to require Internet Explorer. I have a Mac and use Firefox, so I'm out of luck.
#22 of 93 Re: Hyundai Online Shop Manuals Access [doohickie]
Dec 04, 2006 (4:07 am)
My point is that the manuals and brochures are not always correct for US delivered models.
#23 of 93 Re: Hyundai Online Shop Manuals Access [floridabob1]
Dec 04, 2006 (7:41 am)
Shoot, Hyundai's shop manuals aren't always correct, PERIOD. Yesterday I was trying to help someone out on another (non-Edmunds) forum with a CEL/disabled engine problem in his '02 Sonata's 2.4L I4. At 60K miles, his ECM threw a bad camshaft position sensor code. My bound edition of the '03 Sonata shop manual glibly identified the crankshaft position sensor as being mounted near and driven by the exhaust camshaft under the valve cover (!!!). I went round & round with that but finally verified with a schematic diagram of the emissions control system a dozen pages or so farther ahead that the sensor in the above described location was really the camshaft position sensor after all as I suspected. (Makes me wonder whether at least some complaints about inept Hyundai dealership service techs has more to do with the poor schleps being helplessly baffled by misinformation in the shop manuals...) Turns out the guy's problem will be a simple 30 minute fix just by removing the camshaft/valve cover, disconnecting the signal lead and replacing the camshaft position sensor, reconnecting the signal lead and replacing the camshaft/valve cover. Hyundai needs some native English speakers to proofread these manuals before they go to the printer. (Or contract with Helm in the U.S. to handle all the proofreading and publication chores as Honda does - Honda's U.S. shop manuals are a model of clarity.)
#24 of 93 Re: Hyundai Online Shop Manuals Access [ray_h1]
Dec 04, 2006 (8:15 am)
You are right.
Not only does the company not communicate well with with its' customers. but the several dealers I have spoken with have all complained about the lack of technical support they have received. A perfect example is that most dealers have not yet received their computer updates to include 07 models and parts
#25 of 93 Re: Hyundai Online Shop Manuals Access [floridabob1]
Dec 04, 2006 (11:49 am)
You can look the stuff up on WebTech. I realize the manuals are not perfect, but they communicate with customers better than just about any other automaker in terms of even allowing owners to see the info on WebTech for free.
As for communication regarding technical issues, my Elantra threw a code that the dealer claimed they had never seen before. They went through the troubleshooting flow chart step by step (I know because they gave me regular updates and I was able to follow along in WebTech). When they got to the end and the problem wasn't solved, they contacted the Hyundai tech support line and eventually they solved the problem.
Maybe my experience isn't typical, but I felt the dealer did everything by the book and when the book wasn't good enough, Hyundai came through to solve the problem.
#26 of 93 Re: Hyundai Online Shop Manuals Access [doohickie]
Dec 04, 2006 (4:24 pm)
Consider yourself lucky!
I have received no help from Hyundao corporate in the 11 months that I have owned my Azera.
Today I called them to attempt to find a part used on the Hyundai Grandeur, the Korean and Australian version of the Azera. Not only did they not know where to get the part from a Hyundai US parts distribution center, but they could not direct me to Hyundai International.
The rep. suggested that I attempt to find a retailer in Australia.
Talk about the right hand not knowing what the left is doing.
#27 of 93 Re: Hyundai Online Shop Manuals Access [floridabob1]
Dec 06, 2006 (11:45 am)
If you're trying to get a part from Australia or Korea that is not normally available in the U.S., the dealer cannot help you. My best advice is to try contacting one of the non-corporate sites such as kspec.com or hyundaipartsonline.com; if they can't help you, I know of a forum that has several Aussie Elantra owners that may be able to help you out. Email me using the address in my profile.
#28 of 93 Re: Hyundai Online Shop Manuals Access [doohickie]
Dec 06, 2006 (11:52 am)
Thanks for the advice, but I was able to modify my lamps enough to eliminate the need for the part.
By the way, I was at the BMW dealer yesterday, and they are able to access the EURO parts site at their parts department.
They are also able to order parts from those "non US' sites.
#29 of 93 Re: Hyundai Online Shop Manuals Access [floridabob1]
Dec 08, 2006 (6:41 pm)
So buy a Beemer if it makes you happy.
#30 of 93 Re: Hyundai Online Shop Manuals Access [doohickie]
Dec 09, 2006 (5:01 am)
Yet, another brilliant posting.
I was under the assumption that the purpose of these forums is to pass along information as well as thoughts and feelings about the particular vehicle as well as the comparison to other brands.
Why so hostile?