Last post on Nov 29, 2011 at 10:13 AM
You are in the Lexus ES
What is this discussion about?
Lexus ES 330, Lexus ES 300, Sedan
#6 of 44 Never again.
Dec 20, 2006 (7:15 am)
I own a 2004 ES 330. I have about 28,000 miles on it and have owned it since August of 2004 (I bought it new). I have had too many problems to list here, but I will list what I consider the worst costomer service issue. The dashboard vent on the passenger side did not seat properly. After about 500 miles of driving, the vent falls out. Every time the car has been to the dealer, I have requested that the problem be fixed. It took 9 times and 27 months before they finally fixed the problem. The dealer used double-sided tape to hold the vent in place. This is the warranty repair to my car. My Lexus dashboard is now being held together by tape. I question the overall quality of the vehicle if this is how it is repaired.
Dec 20, 2006 (9:26 am)
Lexus ES 350 and dealership is terribly OVERrated.
#8 of 44 Never Again
Dec 20, 2006 (5:02 pm)
One 2002 ES300 is too many. Its reliability is poor and its quality is not good. In terms of technology, I feel that I got cheated out of $40K. The next car will be BMW 5 or MB E class.
#9 of 44 Never Again
Dec 29, 2006 (2:22 pm)
My new 2007 ES350 is a big disappointment. With my transmission repairs and other issues that I am told can not be repaired.
#10 of 44 Re: How many of you would buy an ES again? [carteach]
Jan 29, 2007 (1:56 pm)
No, I would never buy another Lexus again. I bought my second ES in July of last year. The transmission does not shift smoothly, which is a flaw in design, the black cars do not have clear coat on them and I am having paint issues, the cup holders will not hold drinks and are unusable. I would not have bought a black car if I had known they were not clear coated. The car is a year old and the paint looks horrible and actually it's the worst paint job of any car I have owned in my life. The service at the dealership has been below average for the price I paid for the car and actually I have left the dealership with more issues than I came in with. I am planning on trading the car in this summer and getting something else.
#11 of 44 Re: Never Again [lsilva]
Feb 01, 2007 (1:46 pm)
I'm on my 4th Lexus. I have a 2006 GS300 which has been in the shop 2 weeks and will probably be in for another week while they wait for a part from Japan!! Anyway, I took my 2007 ES350 (3,000 miles) to the dealer to have bad dashboard noises repaired. It took them one full week and the repair invoice stated: (and I quote, bad grammar as well)
Dash R&R front windshield creaking noise coming from right side lower corner between windshield and body unable to reseal due to big gap replaced windshield, sublet to (auto body shop name) also creaking sound coming from across dashboard and body panel remove and reseal dashboard and reinstalled also reseal navigation and radio unit panel and upper A/C vent remove and reseal instrument panel lower dashboard panel (the sealer is now leaking out of the dash)
I'm thoroughly disgusted. They had to sublet to a body shop?? Also, the auto interior/exterior setting resets to manual after turning off the ignition. They had me wait 1 hour while a technician tried to correct it with zero result.
#12 of 44 Re: Never Again [hammer4995]
Feb 15, 2007 (8:09 am)
Well looks like Lexus lost a potential customer - I was reseaching buying ES. Foooorget about it now.
#13 of 44 Buy again?
Mar 01, 2007 (7:02 pm)
I've taken my 02 ES300 into the dealership on our extended warranty plenty of times, but they've always been very helpful problems were radio (replaced 4 times before working), parking idle sound, vent temperature incorrect, and some other stuff. what percentage of 02 ES's have transmission problems??
Would I buy again? it's my parents car and it's good for them I'd buy somehting sportier (g35x, 328xi)
May 06, 2007 (5:20 pm)
I have an ES300 and it has the transmission lag. I have been in several near misses and near death situations because of it. I have driven the newest ES series and RX350 (when my ES300 was being repaired and I had the loaner car). They seem to not have the problem. Too late for me though. I will never buy another Lexus and encourage everyone I know to look elsewhere too. The company reacted to the complaints by ignoring them and denying that the problem even exists. We must all be crazy, huh?
#15 of 44 Bye bye ES, hello G!
Jun 29, 2007 (11:49 am)
If you're happy with your ES, this message is not for you. This message is meant for someone thinking about purchasing a used ES.
I dumped my 05 Lexus ES 330 yesterday, traded it in on a gorgeous 07 Infiniti G35.
The ES had 21000 miles on it. I have never in my life traded in any car with less than 60000 miles.
I drove the car for 2 years and came to loathe the vehicle. I have never had a car I hated as much. Perhaps my expectations of what I would get out of a Lexus were overblown, but here is a partial list of what drove me crazy:
1. The vehicle is grossly underpowered. Requires Premium gas to get any power.
2. The "transmission hesitation" problem is REAL and annoying at best, dangerous at worst. Punching the accelerator is not something you do with this car. I gave up on using "D" (Drive) in normal city driving. I learned to use the "drive by wire" mode to "manually" operate the car in 3rd or 4th gear.
3. The center console displays are black LCD. If there is direct sun from behind the displays are IMPOSSIBLE to read. If you wear polarized sunglasses the displays are IMPOSSIBLE to read.
4. The Lexus "Premium Audio" system is mediocre. The volume levels are not consistent between AM and FM, so you have to turn the volume UP to hear AM stations and DOWN to get the same level for FM.
5. Vehicle is billed as "satellite" radio-ready which is bunk. There is a button that reads "AM-SAT". That's it. If you want to add satellite radio it's a $1700 upgrade from Lexus. The upgrade must be installed by a Lexus dealer.
6. The pop out cupholder is poorly positioned. It's too high so when you have a cup in the cupholder, it's difficult to use the gear shift. It's like they designed the car and someone said, "hey, we forgot the cup holder", so they put it there as an afterthought.
7. The center console box has 2 sections. You flip the arm rest up to reach into the deep bin. There is a small bin beneath the arm rest, which is the "lid" of the deep bin. Whatever is in the small bin is going to be jostled whenever you lift the lid to reach into the deep bin.
8. The front wheel drive seemed to oversteer at freeway speeds.
It is certainly possible that the newer ES 350 model addresses some of these issues, I don't know.
If you're thinking of picking up a used ES 330, think again.
To answer the question posed by the original posting, I would state emphatically that I would NEVER buy another Lexus.