Last post on Aug 23, 2013 at 5:38 AM
You are in the Toyota Highlander
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Toyota Highlander, Tires, SUV
#672 of 793 Toyota/Toyo Tires
Mar 22, 2011 (7:51 am)
Here’s my May 2009 customer experience by phone with Brandy at Toyota Customer Experience, and then with Debbie at Toyo Tire, both a couple of seasoned pros in explaining how to jump in the lake -- quite the customer experience.
Toyota’s Brandy deftly explained that her company has no responsibility for prematurely worn original-equipment Toyo tires (replaced at 17,000 miles). She was, however, very helpful in providing Toyo’s telephone number, a deft deflection by someone who’s done that before (hard to hide from Google) -- practice makes perfect.
Debbie at Toyo Tire answered the phone. Applying her company’s corporate policy, deft Debbie was able to explain that since the tires have been replaced, and therefore being unable to gauge the tread wear, Toyo would be unable to provide any assistance. She assured me that the dealer's measurements and recommendation of tire replacement would not, of course, be acceptable. Actually a moot point, as Debbie deftly explained, since the tires were “made to Toyota’s specs,” not Toyo’s, and are therefore Toyota’s responsibility.
Did I mention that I called Toyota?
So there you have it, a couple of skilled reps of two major Japanese companies explaining how to take a hike.
C_emptor ('07 Highlander)
#673 of 793 Re: Toyota/Toyo Tires [c_emptor]
Mar 22, 2011 (5:36 pm)
Toyo makes the tire, not Toyota, so Brandy was correct in advising you that Toyota would not bear any responsibility for prematurely-worn tires and referring you to the tires' manufacturer.
Debbie at Toyo probably could have helped had you not already replaced the tires before calling her company. I can understand why they would prefer to analyze the tires in question rather than rely on a third party.
Do I think both of these responses suck? You bet, but I can understand why they are so.
#674 of 793 Re: Toyota/Toyo Tires [c_emptor]
Mar 23, 2011 (2:26 am)
There's another wrinkle:
Toyota decides what specs the tire has to meet - and then requires any tire supplier to meet those before they allow the first tire to be shipped - and those specs are rarely what the tire manufacturer would specify if left to their own deviices.
Obviously Toyota's targets would be different than Toyo's - and in particular, Toyota would be very interested in rolling resistance (fuel economy) and handling, and not so much treadwear. But Toyota doesn't offer a warranty on tires, so they would feel no responsibility if the tires do not perform up to the customer's expectations.
On the other hand, Toyo doesn't offer a treadwear warranty on tires supplied as Original Equipment. No tire manufacturer does. Since Toyo supplied tires to Toyota's spec, Toyo would not feel any responsibility if there was a wear problem.
#675 of 793 Re: Tires 08 Highlander Sport? [damifinomike]
Apr 13, 2011 (12:28 pm)
I have the Hankook Ventas tires with about 6,000 miles on my 09 Highlander. I put them on in early Jan and they have performed very well in the snow and slush. Living in Wisconsin, I have driven through 6-10 of snow with minimal slippage unlike the OEM tires (Bridgestone). They have also performed very well on wet and dry roads. Road noise is average, nothing to complain about. I would definately buy them again, and oh, they come with a 65,000 mile limited warranty.
Apr 15, 2011 (9:16 am)
As per my 10/13/10 post, I worked through Toyo for a discount on replacement tires for our '08 HH, which had 24K on the A20's, 4/32 tread left, 35% discount on new Versados. We have put about 6K on the Versados and like them very much, snow, ice, & regular driving. Very smooth ride.
I got a call from Express Tire saying Toyo has a recall on the Versado and I need to go in so they can check the tires to see if they are part of the recall. Seems to me they'd have the serial #'s in their files.
The reason for the recall is something about rubber content not being up to Toyo standards.
If my tires are in the recall, he says they will replace with new tires at no cost.
Anybody else have this experience?
Maybe I should switch to the other Toyo tire available?
I debated between the two at time of purchase.
#677 of 793 Toyo Versado CUV recall camaign
Apr 16, 2011 (7:29 am)
I got the Versados myself, so I was interested in this message - go to toyotires.com/recall-campaign - click the link - and sure enough - there's the recall for our 'special' Highlander size aling with the DOT serial #s of CX HH HY5 3810 and .....3910 . Going out to look now - love the tires, hope mine aren't on the list.
UPDATE... I'm a Happy Camper - mine aren't on the list!
If yours are on the list go to the link for instructions.
Looks like you just need to look at the last 4 numbers. From the recall notice...
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Toyo Tires has decided that a defect which relates to motor vehicle safety exists in certain Toyo Versado® CUV, Versado® LX II, Open Country® A/T, and Tourevo® LS II tires as specified below. Toyo is recalling approximately 4,677 of these tires in the United States, although not all such tires are defective.
WHAT IS THE PROBLEM?
The rubber chemical mixture used in the production of some of the recalled tires does not meet Toyo’s specification for these tires. As a consequence, sections of the tread may become detached, potentially causing loss of vehicle control and a crash, which could result in death or injury.
These tires were manufactured at the Toyo plant in Sendai, Japan during a two week period in 2010 (as indicated by the last four digits of the DOT Serial #, i.e., 3810 and 3910. The serial number can be found after the letters “DOT” on the tire sidewall. There are approximately 4,677 tires covered by this campaign, although not all of these tires are defective. Tires manufactured before and after this period are not involved.
#678 of 793 Re: 2005 highlander wheel bearings [catcin]
May 05, 2011 (5:11 pm)
Hello Catcin. I bought my 2005 new also and it now has 103,000 miles. My wheel bearings need to be replaced, but I have not decided whether to go to the dealer or not. Did you hear repetitive thumping coming from the tires when the problem was discovered? Did you have the bearings replaced?
#679 of 793 Re: 2005 highlander wheel bearings [cjeffries]
May 06, 2011 (3:59 am)
cjeffries. Yes I had my mechanic replace both wheel bearings. I did not hear a thumping, it was more like a loud hum.
#680 of 793 Like everyone, replacement tires
Jun 10, 2011 (2:37 pm)
I am seeing some good things on here about the Yokohama, AVID ENVigor as well as the TOYO Versado CUV tires. I have an '09 highlander which came with the TOYO tires, 36K and they are done. Well not quite cause about 5k is winter tire land and they were not on the car. Anyway... I am trying to decide, I have also seen the Falken ZIEX ZE-912 available but by the look of it the RR (rolling resistance) is likely higher but I cant find any information on it.
The Versado's are being claimed as TOYO's most fuel efficient and the YOKO's look good as well. ANyone have anything to say about the Goodyear CS FUEL MAX or the Bridgestone DUELER H/L 422 Ecopia.... or the Hankook, Ventus AS RH07.
Sorry for asking so much I know most can only post on their experience. I am trying to pick the best all around tire with the best RR, kind of trying to see if I can get even better fuel burn.
#681 of 793 Re: Like everyone, replacement tires [purplehayes]
Jun 10, 2011 (8:33 pm)
Well I've had my 19" Toyo Versado CUV's on my 08 Highlander Sport for about 3 months and I couldn't be happier with the ride or handling. Obviously I can't vouch for the longevity, but I find most of the mileage replacement warranties to be not worth much anyway unless the tires wear out very early in life. Nor can I vouch for their ability in snow/ice since I put 17" wheels and Michelin X-Ice snow tires on for those nasty months. I highly recommend the Versados.