Last post on Aug 23, 2013 at 5:38 AM
You are in the Toyota Highlander
What is this discussion about?
Toyota Highlander, Tires, SUV
#137 of 793 TOYO TIRE are BAD
Jan 12, 2009 (2:05 pm)
I bought Brand New Highlander Hybrid on March 2008. Now I drove almost 10 months 12500 miles. Last week, I made Oil Change & Tire Rotation, 3rd time, and garage mention me about tire tread. I was surprise again. Last 6 yrs ago, I had had to change my tire on 2002 4 Runner,which I trade in, at 16500 miles, warranty says 60,000 miles.
Is this the ordinary thing that Brand New Toyota Car come with Toyo Tire and they last just only 15000 miles? It is Toyo Open Country A20, 245/55 R19.
First I called Toyota Dealer where I bought my car, they said they do not carry Toyo Tire. I read my warranty for the Toyo Tire and I called them, the lady from customer relationship department help me a lot but the problem is what so ever the name she gave me of Tire Whole Sale and Garage whose are Toyo Tire Dealer in her list said the same thing to me which is " We no longer carry Toyo Tire anymore".
I went to Toyo.com too, I saw the list of Toyo Tire Dealer which are given by the lady but there is no cooperation.
I have to change the tire anyway because there are snow in our Area. But, I'm a little bit of upset about how Toyota & Toyo Tire play game on Royal Customer.
And I read the posts above, if somebody get 245/55 R19 of other Brand, pls let me know.
#138 of 793 Re: TOYO TIRE are BAD [hlander]
Jan 13, 2009 (10:18 am)
Have the dealer check the alingment your toe-in may be off. A vehicle will ride nice and true if the toe-in is off, but the tires will rub off quick.. I hope the dealer will not give you the run around on checking the alingment with worn tires.
#139 of 793 Re: TOYO TIRE are BAD [my_mr2]
Jan 13, 2009 (1:13 pm)
Thank my_mr2. All of 4 tires are wear out evenly. Those are wear out by 4/32 ~ 5/32 on all tires within 10 months, 12500 miles. Any way, I will ask dealer to check that one when I do my inspection next week.
I almost give up to get some warranty coverage from Toyo Tire. Today, I have to drive down to other side of town where representative told me. When I got there, they said they are not Toyo Tire Dealer and they didn't carry it. I don't understand why Toyo tire play like this.
Jan 14, 2009 (9:39 am)
Go to the Toyo website, and call their direct customer service number. They have a "goodwill" policy that I just found out about regarding OEM tires. They will instruct you on how to get partially reimbursed for the wear and to obtain replacements. My Toyota dealer was unaware of it, and besides, they don't have a Toyo factory rep.
Jan 14, 2009 (12:18 pm)
Thanks for suggestion houston man. Did you claim for "goodwill" policy? If so, could you tell me how to do that please.
I called Toyo Tire customer service number. There is only one lady who answer the phone because I called several times.
First, she took my information then filed in their system. She gave me one name and address. It was in their Toyo Tire Website as dealer. I called to make an appointment and explain about the tires. He said he is not Toyo Tire Dealer and he do not carry Toyo Tire anymore.
I called her back, she gave me another name on the web. I called but got the same return.
I called again on next day, she told me to drive in, not to make appointment. I dropped in that store, I got the same answer but manager came out and looked at the tires and suggested me to drive a little bit more instead of making a phone call to Toyo Tire.
I called her back again and she gave me another name which is little far from our area but I drove down there. I got the same story. They all are on the list of Toyo Tire Website as Toyo Tire Dealer but all have one same answer that they are not.
I don't know who play the game, may be I'm so dump.
Last guy measure the depth, it's 4/32 ~ 5/32 on all tire. He suggested me to drive little more miles and then called back to Toyo Tire. He told me that most of the Tire Warranty start cover when it reach to 2/32.
Now I look on the net and make some calls, I found out there are only two choices for me:
Toyo Open Country A20 ( I will not use Toyo anymore) and
Anybody know other brand available?
#142 of 793 Re: [hlander]
Jan 18, 2009 (2:57 pm)
Wow hlander, you are a patient guy. Don't think I would have put up with all that. Not sure where you are, but I am in Vancouver Canada, on the north shore hill, am at 19,000km, so about 12,000 miles and my same tyres Toyo 245/55 19 are worn out as well. Couldn't drive uphill in the snow, but that was due to several reasons with 2008 HH ...
Assuming you are talking All Season, and not Snow Tires, the 19in RIMS are unique and limit supply and manufacturers. You can switch tire sizes to 245/65 R17, but that may be risky and not sure how brake calipers would line up etc etc.
I have looked at Toyo (the OEM Toyo tyres are lousy, but Toyo do make other good tyres warranty to 100,000km - check their website) and Bridgestone have a 19 suitable as well. I do not have my docs with me for the little research I did, but will share when I get to them.
I am going to try and tough it out a bit more with the exisiting ones (i had mine rotated and aligned at Toyota dealership at the proper intervals, but who knows if they really did it, I should have chaulked my tyres!?), but let me know what you decide. Problem is I am leasing (1st of a 4 year) my 2008 HH, so am wary to go overboard on tires knowing i also have to get snow tires for next year so i am not stuck in my driveway for 2 weeks!
Good Luck, Bonne Chance, Buena Suerta -
Jan 18, 2009 (6:33 pm)
I just want to know how they play the game. Like I said before, when I bought 4 Runner 2002 (Brand New), last 6 yrs ago, OEM tire also worn out at about 16000 miles. Both, HH and 4 Runner, came with Tire Warranty for 60,000 miles. I didn't play the game last time but this time I want to know that Toyota play that kind of game to their customers or just my bad luck. I live in Pittsburgh, Pennsylvania of USA. We have a lot of up and down roads. But when I changed new tire, they last for 45000 to 55000. Tire center told me that we could have up to 45000 miles for our normal daily commute if we didn't use lots of braking and rush start up.
I have Honda Civic and my bro in law has Honda Pilot, both OEM tire have had to change around 30000 miles. A lot better than Toyota OEM tire.
I rotate tires of all my cars at 5000 miles interval.
Thank Fraz Man for share with me. I will update about new tire when I got change.
Jan 20, 2009 (1:42 pm)
After ordering 17" aftermarket rims for my 08 Sport, I was very disappointed to find out that they did not fit. One Toyota dealer in my area is telling me that no 17" rims will fit because of the caliper, another dealer is telling me that 17's will fit, but they must be factory. Apparently the base and limited models can switch out, but the Sport can't because of the braking system. Talk about frustration! The installer said the 17's just barely rubbed and that 18's will fit. If I can find a decent tire to go with it, I might try them.
#145 of 793 2008 Toyota Highlander Sport TOYO 19" tires
Jan 22, 2009 (7:18 am)
After reading multiple threads related to the factory installed TOYO 19" tires on the 2008 Toyota Highlander Sport and Limited models, we realized we had been fortunate to put close to 32k miles on our 19" TOYO Open Country tires. By then the rear tires were unsafe due to severely worn tread. One thing we were certain of - Not another TOYO would go on our Toyota Highlander. And, after reading the bad reviews on the Bridgestone 19", we bit the bullet and downsized to the 17" to accommodate the Michelin Cross Terrain SUV. Word of caution: It is extremely important the right 17" wheel is selected for the 2008 Toyota Highlander. We did NOT go with the $300+ Toyota OEM wheel. Instead, we selected one of two newer models by Granite Alloy tested on the 2008 Toyota Highlander Sport and priced around $139 each. Although we were not happy in having to fork over $1,500 for wheels and tires for a vehicle we've driven only 15 months, we know it was the only solution for us to be able to purchase quality tires.
Jan 23, 2009 (6:22 pm)
I'm in Massachusetts. In your situation I would first file a complaint with the regional Better Business Burea. They can tell you the history of complaints against the company and if the company has a satisfactory record for resolving the complaints. In Mass. we also can file complaints with state Attorney General's Office. If they get enough complaints, they will act though it's not a quick process. Maybe you have a similar government agency in Pennsylvania?