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Vans & Minivans Mazda Mazda5 Mazda 5 vs Kia Rondo
806 messages, Last post on Nov 26, 2009 at 2:38 PM
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Replying to: dakota29803 (Jan 20, 2007 6:37 am) No. Not at all. It's all to do with the manufactuer as they effectively pay the dealer when doing warranty work. Maybe some dealer will do work for free, but I severely doubt it. For example, my driver side sliding door locks froze and broke. I had heard on this forum this a common problem. I bought it in to the dealer and asked him to fix both locks since its a dangerous problem. They pointed out, it was totally up to the discretion of Mazda as they were paying for the service.
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Replying to: idavidson (Jan 20, 2007 1:17 pm)
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Replying to: dakota29803 (Jan 21, 2007 6:11 am) I'm not sure where you getting your information ... A dealer cannot refuse to do warranty work. Period. I asked Mazda this since I bought my car from out of town. Mazda USA informed that part of the dealer franchise contract is to service all warranty claims in a timely fashion. |
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Replying to: idavidson (Jan 21, 2007 1:52 pm) The dealer can't refuse warranty work, on the other hand if things are backed up and they can make more money on non-warranty work, basic customer service can suffer. |
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Replying to: idavidson (Jan 21, 2007 1:52 pm) I've seen it happen. There once was this dealer in NJ who refused warranty work on vehicles that were not sold by that dealer. The factory could do nothing about it because it was not part of the franchise agreement. |
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Replying to: idavidson (Jan 21, 2007 1:52 pm)
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Replying to: dakota29803 (Jan 25, 2007 7:22 am) The point is, that oil related engine failure is extremely rare in any car unless you run the engine well past 4K. My Malibu Maxx's oil life monitor shows 7000+ change intervals-- although the GM OHV engine is probably a lot easier on oil than any Hyundai/Kia unit. Assume for a moment that oil was changed at 4000 miles (a thousand more than the severe cycle but 3000 less than the extended if the Rondo is like my Optima). Are you saying that some dealers would refuse warranty work on (say) an alternator if your oil change receipts weren't for 3000 miles? If so, that's a pretty low end dealer network. I went with Kia rather than Sonata because I liked the local dealer better. My Hyundai dealer charged me $120 to change rear bulbs on my Elantra (only car I've ever had that I couldn't figure out how to do it), and $100 when I lost a gas cap, replaced it with an aftermarket unit and drove for a year at which point the engine light came on. I generally changed oil on a 4000 mile cycle (I did do a used oil analysis with almost no appreciable wear) -- thank god the dealer didn't try to get out of the few warranty claims (i.e. neutral safety switch failure) because of any inconsistancies in my service record. |
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Replying to: csandste (Jan 25, 2007 7:25 pm)
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Replying to: csandste (Jan 25, 2007 7:25 pm) Probably natural because the quality of the drivetrains has improved to the point such that owner neglect may now be a leading cause of issues. If you change your own oil - keep the receipts of your purchases and log your activities religiously. Follow the schedule in the manual to a t. |
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Replying to: dakota29803 (Jan 26, 2007 6:19 am)
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