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#1466 of 1514 Re: 2009 Chevy Malibu [djm2]
Jun 02, 2011 (1:56 am)
Good Morning All:
UP-DATE ON MY 2010 MALIBU SURGING ISSUE!
My vehicle is now in the hands of the selling dealer. ---- They plan on running some tests on the vehicle and it's computer control system. ---- I have NO faith in this process. ----- It is all over the "net" that both the dealers and General Motors are denying that a problem exists with these vehicles, leaving the owner to live with the problem. ------ I hope that the dealer is able to find the cause of the problem, and return the vehicle to its proper operation, --- but based on what is being posted on the "net," I am not counting on a "positive result" to this service experience! ----- I have already contacted my attorney, and he is searching for a "Lemon Law Attorney" so that I can plan my next course of action. ------- When I pick up the vehicle, (after the repair), I will be sure to get a copy of the "repair order!" ----- I wish I had read about this problem prior to making this purchase! -------- A friend of mine just turn in his 2009 four cylinder Chevrolet Malibu five (5) months early on his lease because of this issue. He told me that he could no longer drive this vehicle safely on the highway with this performance problem! ----- He leased a new Buick! --- (I will not take the financial hit that my friend took!) ---- I plan on holding both General Motors and the selling dealer to the terms of both the "New Vehicle" and the "Extended Warranty!" ----- As a consumer, I have the right to ride in a safe vehicle! ----- (If this vehicle DID NOT have this ISSUE when it was delivered, it should not have this issue at 12,500 miles!) Best regards. ---- Dwayne
#1467 of 1514 Re: 2009 Chevy Malibu [djm2]
Jun 02, 2011 (1:48 pm)
GOOD NEWS, GOOD NEWS, GOOD NEWS, GOOD NEWS, GOOD NEWS!
I picked up my 2010 Chevrolet 4 cylinder LTZ Malibu from the dealer, and the vehicle NOW runs as good as a Honda Accord! ----- There is a "software up-date" from GM for the issue that I described in the above postings. ---- If your Malibu is surging bring your car back to the dealer, and get the new software. ---- Special thanks goes to the dealer, and their outstanding service people for spending time with this vehicle to make it right. ------ After driving it on the highway, I cannot believe that it is the same car! ------- Based on the "on-board mileage computer" I am now getting 30+ mpg at 60mph. Prior to this new software, I was lucky to get 27 mpg at 60 mph! ------ TAKE YOUR CAR BACK TO THE DEALER FOR THE UP-DATE! ----- Now, I will keep my Malibu! ------ Best regards to all! ----- (I cancelled my appointment with the Lemon Law Attorney!) ------ Dwayne
#1468 of 1514 Re: 2009 Chevy Malibu [djm2]
Jun 03, 2011 (8:22 am)
I am glad to hear that everything was taken care of and resolved for you! I hope you have a great weekend! If you have any other questions comments or concerns please feel free to email me directly!
GM Customer Service
#1469 of 1514 Re: 2009 Chevy Malibu [gmcustsvc]
Jun 04, 2011 (3:49 am)
Good Morning Christina:
Kindly be advised that I sent you a "private E-mail" about this operational issue. ------------ Please respond at your earliest convenience.
#1470 of 1514 Red Jewel Tintcoat Paint
Jun 04, 2011 (3:01 pm)
Just out of curiosity I wonder what the difference is between red jewel tintcoat and regular non extra cost metallic paint. It appears that the Cadillac offers the same Red Jewel Tintcoat -at least it looks identical and is called the same thing. Does anyone know what makes it more expensive?
#1471 of 1514 2010 CHEVROLET MALIBU UP-DATE
Jun 08, 2011 (4:10 am)
Good Morning All:
It has been five (5) days since my "selling / servicing dealer" installed the up-dated software package to eliminate the "surging problem" at highway speeds and city street operation while going up a hill. ------- I am happy to announce that my vehicle is operating in an OUTSTANDING fashion! The engine is VERY powerful, responsive, and the miles per gallon are as advertised. ----- (My Malibu now has 13,600+ miles. ---- Yes, I drive a lot!)
A friend of mine, who owned a 2009 version of my vehicle, bought himself out if his lease five months earlier, because he no longer could drive the vehicle safely on the road because of the "surging problem." ----(His problem showed up at 10,000 miles, while mine showed up at 12,500 miles.) ---- When I informed him that there was an updated software package designed specifically for this issue, he was shocked! --- Even though he always had the selling dealer perform all the required preventive maintenance on the vehicle, no one ever told him about the new software package. -----WHY?
Here are some important questions that need to be addressed both from the manufacturer's point of view, and from the consumer's point of view:
1.) Does the manufacturer have an obligation to notify every owner of a specific vehicle if an up-dated / technical service bulletin is being offered to cure a negative operational characteristics?
2.) Does the consumer have the right to expect the manufacturer to operate in a professional manner by disclosing information related to negative operational characteristics?
A search on the net will disclose that this "surging issue" has existed with these vehicles since 2009, so as such, General Motors had been aware that this problem existed, and the proof of this awareness is the fact that GM designed and offered an "up-dated software package" to correct the problem. ---- (Why would they up-date the software package if a problem did not exist?)
Why does the consumer, after paying their hard earned money for the vehicle, have to search, and research the "net" for a solution to the operational problem, ---- when a solution does exist, and the manufacturer has not shared that information with the owners?
My other vehicle is a 2007 V6 XLE Toyota Camry. (If you remember, this is the vehicle that was accused of having the unintended acceleration problem.) At the present time, I have 65,000+ miles on this vehicle, and I have NEVER once experienced "unintended acceleration" and / or any other malfunction. ----- Both the selling / servicing dealer and the Toyota Corporation have kept me informed through written communication as to all "up-dates" associated with this vehicle. --- Toyota and the dealer have acted in a professional / responsible / concerned manner.
My LTZ Malibu dealer is OUTSTANDING in terms of service! ---- They go out of their way to find the problem, and to make things right! For that, I am thankful!
Now that my Malibu is operating properly, I can easily achieve 30 mpg on the highway, and on secondary roads I achieve 27 mpg. My complaint is that GM knew about this problem / performance issue, --- based on the 2009 production run of this vehicle line, yet they did nothing about offering this update to their customer base. ---- WHY?
Comparing the two vehicle manufacturers, GM & Toyota, I will leave it to you, the reader, to determine which one is more responsive to the needs of the customer? ----- Will I purchase another GM vehicle? ----- Maybe! ---- At the present time, my 4 cylinder Malibu LTZ operates a good as a 4 cylinder Honda Accord or a 4 cylinder Toyota XLE Camry. ---- I guess time will tell! -------- In 2012 I will be looking to replace the Toyota Camry. To date, I have NOT had any problems with the Camry. The dealer is OUTSTANDING. ----- (Also my Chevrolet dealer is OUTSTANDING.) ---- I will be looking at a Camry, Avalon, Impala, and Malibu. ----- (I like the look of the upper end of the Hyundai line of vehicles, but the dealers in North Jersey are not quality business operations. I will not purchase from them!)
Best regards to everyone. ------------------------ Dwayne
#1472 of 1514 15,000 mile service
Jun 29, 2011 (5:28 pm)
Today I had my LTZ Malibu at the selling dealer for its 15,000 mile service. ----- This service includes a cleaning of the throttle body, oil and filter change, air filter replacement, and a tire rotation. ----- After the service I took a two hour trip on the highway. I filled up with fuel prior to entering the highway, and according to the "on-board computer" I was getting 32mpg at 60mph. This is a BIG IMPROVEMENT since I experienced the "surging issue" a few weeks ago. I am very happy with the vehicle and my dealer. They have an OUTSTANDING service department. I appreciate everything that they do for me. --------- I would love to see General Motors build a two door version of the LTZ Malibu with a 2.4 Turbo four cylinder engine, dual exhaust (with a small rumble sound like a Ford Mustang), and a six speed manual transmission and a heavy duty hydraulic clutch. ------- This vehicle would look great in a deep cherry exterior with black leather interior.
Best Regards. -------------- Dwayne
#1473 of 1514 Re: 15,000 mile service [djm2]
Jun 30, 2011 (5:36 am)
you basically have it with the Buick Regal CXL turbo, thus you probably will not see it in the Malibu....the Regal has a 2.0L ECOTEC Turbo, pushing 220 HP with 6spd auto trans with sport mode and tap up and down capability or 6 spd manual..price is $34k fully loaded....around $29K basic turbo per GM website....
#1474 of 1514 Re: 15,000 mile service [pao]
Jun 30, 2011 (5:05 pm)
When I purchased the 2010 four cylinder LTZ Malibu, I also looked at the Buick Regal. ------ The seating in the Regal is NOT as comfortable as the Malibu LTZ. ------ The Regal is basically a "foreign vehicle," as it is manufactured in the Opel plant in Germany. -------- The Regal appears to be a smaller vehicle as compared to the LTZ Malibu. --------- I think a better comparison to the Malibu would be the four cylinder Buick Lacrosse. If Chevrolet would manufacture a two door version of the Malibu, I think it would be a "home run" for GM>
Best regards. ----------------- Dwayne
#1475 of 1514 Re: 2009 Chevy Malibu [djm2]
Jul 19, 2011 (6:32 pm)
Why did you buy a Malibu in the first place if your Toyota was satisfactory? Most Toyota owners I know are totally dedicated to the brand and the last thing they would buy would be a Chevy. I bought my 2011 LT1 as a cheap temporary (for 4 years) car until I can get a program Cadillac XTS which won't be even out till the spring of 2012.
So far I much prefer driving my Cobalt coupe. It shifts more predictably, handles better and frankly feels like a heavier car which it isn't. It also has gotten over 40mpg on the road. Bottom line it is just more fun to drive. I'll keep it forever. I cannot understand why all the car magazines pan the Cobalt. I rented a Cruze and I wouldn't have one. Wierd shifting, roaring engine, lack of passing power, and an overcomplicated console. You need an electronics degree to figure out how the radio works and God help you if you try and mess with it while driving. At least the Malibu has simple controls. This is why I didn't wait until the new model came out.
Nothing really wrong with my Malibu except rock hard backs of the back seats and no rear armrest. Feels and drives like a typical rental car. I guess I should have ordered a base Lacrosse or a base Avalon -even a used Avalon - as my 'road" car but it is too late now.