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Lincoln MKX, Car Leasing, Car Buying, SUV
#18 of 67 Do not buy a Lincoln or Edge with Sync unless....
Nov 07, 2007 (7:43 pm)
Do not buy a Lincoln or Edge with Sync unless....the salesman Syncs your bluetooth phone with the car you are planning to buy before you buy the car.
I purchased the 2008 Lincoln MKX last Friday specifically and only because I was guaranteed by the salesman and the sales manager that the Lincoln would Sync with both my Motorola Razr and my Motorola Krazr. After 4 trips back to the dealership with a total of 12 hours with three "certified" Sync specialists the car will still not Sync with either phone.
Now they are blaming the phones even though the Motorola Razr is the phone on the Sync brochure. They gave me a list of ATT phnes from Syncmyride.com and told me to try buy yet another phone. Note to Lincoln ... "why don't you sell $150 phones that are guaranteed to work with your $40,000 cars"?
The bottom line is that the training of the service and sales staff on the Sync system sucks and at this moment I am an unhappy and frustrated customer who can't get the Sync system to make voice activated calls on either of the aforementioned phones. Also, when I plug my Ipod into the Line In all I get is a message saying "streaming bluetooth".
Today, my 4th visit, they said maybe that the car does not have all the necessary Sync software updates.
These are issues Lincoln and Ford should resolve for their customers. The fine print says it is the cutomers responsibility to resolve Sync issues but there is no 800 number for a frustrated Sync user to call. Even the Lincoln service people do not have an 800 number to call with someone who can help diagnose problems at the other end. This system is definately not ready for prime time.
I will try to return the car, get my money back and find a GM car with old tried and true tested Onstar. As far as I am concerned Sync sucks!
#19 of 67 Re: Do not buy a Lincoln or Edge with Sync unless.... [ventr4th]
Nov 07, 2007 (9:52 pm)
Sync sucks,.. All because you want to be able to drive with a cell phone in operation.
Your more shallow than you know.
#20 of 67 Purchased New 2007 MKX
Nov 10, 2007 (3:40 am)
I purchased a new 2007 MKX a few days ago. It is black w/charcoal black interior, has Ultimate & Elite packages and the towing option. MSRP was $41,880 and the bottom line price (before tax, tag & title) was $37,000 even. Traded in my 2006 Cadillac DTS and financed at 0% with Ford Motor Credit. I will be taking the car back next week to have remote start installed at the dealership service department. They have a remote start system that is programmed on the existing keys (no additional key fob necessary) and is warranted by Ford/Lincoln/Mercury. However, it's pricey......$499 installed.....but I think it is worth the additional cash when the purchase price was so discounted.
Overall, a very good purchase experience.
#21 of 67 Re: TOO MUCH LIKE FORD EDGE [bromano]
Nov 10, 2007 (10:12 am)
In many ways, yes. However, Lincoln is a luxury line and has a better warranty and subtle extras like adaptive headlamps, THX sounds system, woods accents and heated front and rear seats. Options which are not available on the Ford brand. One will have to contend if these perks are worth ~$6.5K more for the identical chasis and powertrain.
#22 of 67 Re: Do not buy a Lincoln or Edge with Sync unless.... [07mkx]
Nov 13, 2007 (4:57 pm)
Why buy a car with hands free voice dialing? It is the only way to go as far as I am concerned if you spend alot of time in your car and alot of time on your phone.
First of all states are starting to ban hand held cell phones. Second, it is dangerous to drive and dial at the same time. I have a totaled BMWX5 to prove that point. Thrid, if you spend two or more hours a day in the car why wouldn't you want a hands free cell phone driving experience? States should make this mandatory .. but only after the dealers, the cell phone manufacturers and the carriers like ATT get their act together.
It turns out that the Motorola Razr on the Sync brochure at the Lincoln and Ford dealerships could be a Motorola Razr v3 (which I think it is because at the time the brochure was published that was the only version available by ATT) or it could be a Motorola Razr v3i or a Motorola Razr v3r or a Motorola Razr v3xx. I have the ATT Motorola Razr v3 version which is not voice dialing compatable with Sync. So the one feature I wanted does not work. The newest Razr phone out by Motorola is the Raxr V9 which is a sweet phone which of course is not voice dialing compatable with Sync as of Nov 2007.
I bought the Lincoln MKX for the hands free dialing experience and I am frustrated but not enough to return the car .. an option offered by the dealer. The MKX gets about 13MPG. My wife drives the Cadilac SRX which has a slightly better ride but the glitz, glitter, styling and head turn factor beats of the MKX beats the Cadillac. The OnStar system on the Cadillac beats the features offered by Sync unless you are a computer genius and a cell phone genius combined.
If only Microsoft, ATT, Motorola and Ford could get their act together they would have the tech needy tech savy crowd eating out of their hand. Ford, require dealers to offer voice dialing compatable phones with the cars they sell and require the dealership to Syncmyride.com for the customer. The average customer is never going to be able to figure out how to use the features of Sync and Ford is going to have frustrated buyers out there when the word gets out.
#23 of 67 Re: Do not buy a Lincoln or Edge with Sync unless.... [ventr4th]
Nov 15, 2007 (8:59 pm)
I can't believe what I am reading, so I have to ask: you bought a new vehicle because of its Bluetooth interface?
For less than $30 I can buy a Bluetooth Samsung headpiece that works beautifully with my VZ Wireless RAZR phone.
The Bluetooth is something to consider in a purchase decision, obviously after being certain your current or near-term future phone will work properly with it, but it seems to me there are other reasons to purchase a new vehicle that are more important. If there are no more important features to you than Bluetooth in evaluating a new purchase, hopefully we can agree to disagree!
#24 of 67 Re: Do not buy a Lincoln or Edge with Sync unless.... [dt63944]
Nov 17, 2007 (8:01 am)
You wouldn't need to wear a headset if the car was equipped with a Bluetooth handsfree system like the competitions vehicles are. I don't think someone would base their decision SOLELY on the lack of a handsfree bluetooth system, but why make excuses for the manufacturer?
Tell me that the window controls and the buttons on the steering wheel are all backlit...And the fuel door opens remotely...a backup camera...
All these little things are not required on any car but all the little things are what sets one manufacturer apart from another especially with a Luxury brand.
#25 of 67 Re: Do not buy a Lincoln or Edge with Sync unless.... [steevo]
Nov 18, 2007 (8:00 am)
It certainly seemed to me that the Bluetooth interface was the most important, if not the only, reason they bought the MKX, so I was just asking for some clarity. I purchased another car in 2006 with the Bluetooth interface and I did all the necessary research before determining the interface would not be compatible with my then-current phone, but I was thinking of getting a RAZR which was compatible, so I got the RAZR and considered it a necessary expense. My point is that if someone puts a high priority on some feature, particularly one involving technology, they research it thoroughly, reach out to anyone they believe will give accurate and unbiased advice and realize that it still doesn't guarantee there won't be problems. I suppose it is possible the next cell phone I'd like is incompatible with the Bluetooth in my 07 car and then I'd be going through the research and decision-making all over again!
I agree with the rest of your post; there are many issues to consider.
#26 of 67 NEW MKX 2007 yesterday
Nov 18, 2007 (9:55 am)
First we are in the So. California market, so you'll get the picture on pricing here. Traded in my year old Chevy HHR for a 2007 MKX in White Chocolate with charcoal interior. Not my first choice of colors, but they were long out of the light interiors with the white ext. Got the Elite package with the Vista roof and all the goodies that go with that pkg. Sticker was $45K. Dealer took $3K off, plus another $3K in rebates. We leased this vehicle and put down $6K. The bad part was that we had to WRAP $10K from the purchase of the 2006 HHR into the deal. We bought the HHR a year ago and had to wrap $4K from a 2001 Suburban we'd had for 6 years (was first a lease and converted to purchase at end of 48 mo. lease). We had no leverage b/c of the trade in, but on the upside after this 36 mo. lease we can throw them the keys and get something else with no WRAPs. Probably not the greatest deal, but it never is IF you have a trade-in. To answer question of WHY trade the HHR, it was a nice car (it was bright red with the Spring Ed. pkg so was chromed out, and had all the stuff they put on those fully loaded) but it was small inside, not comfortable and didn't feel crash-worthy. The Lincoln is more substantial and has many more safety features should an accident occur. We're over 55, so maybe it was our turn for a Lincoln. Anyway, she's a purdy girl in White Chocolate. The ouchy part is the lease payment of $762/mo. I can feel the pain already.