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You are in the Jaguar XJ-Series
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Jaguar XJ-Series, Transmission, Sedan
#2 of 56 Jaguar XJ Series: Problems and Solutions
Dec 03, 2003 (4:53 pm)
Help a Lemon Jaguar!!!!!!!!
A friend of mine has a new 2004 Jaguar XJ Vanden Plas. The car was delivered to him brand new and is leased. He has had the car for about 4 months. He is about 70. He asked me to post this, as he doesn't have the time or know-how to get on this board.
The car is loaded, even has the navigation system. But it appears to be somewhat of a lemon. He has had to take it back to the dealer several times already. One problem the dealer admitted they could not fix is a shimmey-shake in the steering when you are backing and turning sharply. The dealer said it is a design flaw in the new 2004 Jaguars and can't be fixed. This was his first disappointment with the 75 thousand dollar car.
The next problem started occuring a couple months ago. It would happen several times. One time on the way from Sedona to Flagstaff the car started shaking like a wheel was loose. He would stop and check it out and never found a problem. The car shook for 60 miles. Then the next day, it was smooth as silk again, like nothing had happened. He had clients with him, and was totally embarrassed. This situation reocurred several times. The dealer was unable to find a cause. I thought maybe it was a bad servo in the air ride control unit???
Now an even more interesting problem, this one deadly. The car seems to have a sudden acceleration problem. At first when it happened in La Jolla, CA he thought he had inadvertently put his foot on the accelerator instead of the brake pedal. He had started the car and was moving it slowly to a new spot a car-length away. The car rammed a Mercedes at full force. These new Jags are a potent force, with their big engines. It smashed the hood of the Mercedes, damage to the Jag was limited. The airbags never went off. His insurance payed off on the damage, thinking it was an unfortunate accident. He was upset about the incident, but never suspected the car.
At this time the car has done the same thing two more times. Once while stopped in traffic it suddenly surged ahead and he barely got it stopped before it rammed another car. At this point he started to get a little suspicious, but again he assumed that perhaps he had done something wrong, but what?
The next time he was on a hill in a residential neighborhood. He had just put the car into drive and it suddenly took off like a bat out of hell. He held on for dear life as it raced down the hill toward the bottom around a long curve. He was unable to halt the speeding car. He said he hoped no one was in the road below. He put all his strength onto the brake pedal and it wouldn't respond. At the bottom of the hill he finally got the car stopped by turning off the ignition, and ramming it into park. The car jerked back and forth many times violently and finally died. At this point he was scared to death to drive it anymore. He realized that it was the car, not him that was creating this dangerous problem. He said the brakes even failed to work! I told him that the brakes may have been trying to work, but they couldn't stop a car like that on a hill under full acceleration with that enormous engine. He felt so unsafe with the car that he called his attorney. The attorney proceeded to advise him to call the dealer and tell them to come and pick up the car, immediately! He also told my friend, "to tell the dealer to bring you another vehicle to Sedona." "Also, demand that they go over the car thoroughly and find the problem. Don't drive the car again." My friend did this.
The dealer came up to Sedona, AZ and towed the car to Scottsdale, AZ. The dealer had the car for three weeks. Finally they called my friend yesterday and said there is nothing wrong with the car. They said, "you must have hit the accelerator." They also said, "the "black box" has recorded no abnormality." Also he was told they would not give him another different Jaguar in exchange.
Has anyone experienced any weird flukes like this with their new Jaguars????? Has anyone heard of a sudden acceleration problem? How about the other problems, shaking and steering problems? I have heard of this situation (sudden acceleration) in another new car several years ago, but can't remember what it was. So I know it CAN happen.
Please post your comments. We are desperate to track down this problem as the dealer insists he take this dangerous car back and won't let him out of the lease unless he pays off 75 thousand dollars first! Keep in mind that he recently traded in another Jag for this new one. His last one was a (2002 I think) Vanden Plas. It was one of those stretch models, he did not have similar problems with it. But did have other problems like wind noise in the back side windows.
On top of all this, the dealer is sending him the bill for the tow to Scottsdale, and the three weeks of providing my friend with a Cadillac rental. They said they can't charge Jag for the costs because they couldn't find anything wrong with the car. Jaguar has a lot to learn about customer service. Something I have been involved with my entire career. Usually they give him a Taurus when his car is being repaired. Unacceptable! This time he insisted on a "comparable" rental. I would suggest Jaguar learn a little about stellar customer service from Cadillac! I wonder if Jag would treat a customer the same way if he had purchased the car outright, instead of paying an outrageous lease amount. By the way, the Cadillac was towed back to Flagstaff today for a dead battery, the parking lights would stay on much of the time, and couldn't be shut off. The car was brand new with 3000 miles on it. They now have given him a Camry!
Thankfully my friend is thinking about leasing a Cadillac or Lexus at this point. And never touching another Ford.......oops, I mean Jaguar again!
#3 of 56 Re: Jaguar XJ Series: Problems and Solutions [redrockbunny]
May 15, 2005 (5:31 pm)
The basic problem is that Jaguar (Ford) is broke and for years it has been taking too many shortcuts. I was dealer principal of one of the largest Jaguar dealerships in the U.S. in the late 80s and saw this first hand. I've had about 15 Jags over the years and the story remains the same.
In 1989 Ford bought Jaguar in a bidding contest with GM for $2.6 billion. Ford then proceeded to loose another $2+ billion on Jaguar's operations. Ford's Chairman Peterson was fired as a result. Most people concede that 15 years later Jaguar still hasn't turned the corner. Is there any doubt that Ford is continuing to take shortcuts in quality with a brand like Jag that looses billions of dollars. Thus, you see transmissions failing, cracks and rattles, and an ongoing series of problems. Ford is fighting to survive. If in the process it produces a part that fails a few years off (and likely out of warranty) and in the process Ford saves $3, that's a good deal.
Jags are nice to look at, but have always been aggrevating to own. With Ford broke, and Jaguar sales poor for the last ten years, and Jags move down market a failure, expect continued compromises on quality. If you want quality and dependability, buy a Lexus.
#4 of 56 Re: Jaguar XJ Series: Problems and Solutions [redrockbunny]
Oct 12, 2005 (11:55 am)
I have had the same "sudden acceleration" issue with my 2004 XJR. I had it when it was new and it been in ths shop for anything and everything, after the car accelerated on it's own I decided to give it back, the car is not safe and Jaguar tried to say that I had stepped on the accelerator when I didn't. The wheels spun after I released my foot from the brake pedal after I stopped the car. Jaguar knows it has a problem and they won't admit it and they know that it is very serious. I have stopped paying for it and won't take the car back, they have offered a new one but until they figure out the problem, I will have nothing to do with Jaguar.
#5 of 56 Re: Jaguar XJ Series: Problems and Solutions [2004xjrowner]
Nov 09, 2005 (6:06 am)
This past weekend, my 2004 XJ8 also had a "sudden acceleration" issue. While parking at a soccer field loaded with kids, I stepped on the break, started to slow down and then started to accelerate. I went into the back of another car and thank God, nobody was hurt. It could have been really bad! Jaguar called me this morning and told me they went through the car from top to bottom and there is nothing wrong. I told them I do not want the car back, I am afraid to drive it again! As much as I love my Jaguar, I will also have nothing to do with them until they figure out the problem.
#6 of 56 Re: Jaguar XJ Series: Problems and Solutions [2004xjrowner]
Mar 10, 2006 (12:13 pm)
I hope you are still looking at this because my 2004 Jag is doing the exact same thing. My mother is driving it and three times now it has accelerated exactly as you describe. Please contact me at 602 206 8579 to discuss.
Scottdale dealership is claiming the exact same thing also.
#7 of 56 Re: Jaguar XJ Series: Problems and Solutions [2ndjag]
Mar 29, 2006 (7:01 pm)
Let me know if you have an attorney because I have filed a law suit for this problem.
#8 of 56 Re: Jaguar XJ Series: Problems and Solutions [grosvenors]
Mar 29, 2006 (7:11 pm)
Let me know if you have an attorney because I have the same problem with my 2004 S type and I have filed a law suit against Jaguar Corporation.
#9 of 56 Re: Jaguar XJ Series: Problems and Solutions [redrockbunny]
Jun 03, 2006 (9:26 pm)
Thank you SO MUCH for your message regarding the brake/sudden acceleration problem. This happened to me, too! I had leased a 2003 Jaguar S-Type for 39 months. Other than having the transmission replaced by Jag, car was fine, so I just re-leased it for another 27 months. Just 5 days into the new lease, I was easying on the brake into a parking space when the car would not stop. I then jammed both feet on the brake. Instead of stopping, the car lunged forward, accelerating, and jumped the curb in front, crossed the sidewalk, and proceeded up the lawn to smash into cement steps. That stopped the car! I KNOW my feet were on the brake! Also, I felt the brake pedal suddenly lose all resistance as my feet and my body slid way down to the floor. When my car was towed to the repair shop, they noted the mileage on it before it got repaired. I later compared it to the mileage noted when I re-leased the car 5 days earlier. The odomoter recorded that the car had put on 440 miles, and I KNOW that I only drove it a MAXIMUM of 100 miles!!!
My dealer performed diagognostic tests which they sent to Jaguar Cars engineers to analyze. Jag Cars called me to say that they found NOTHING wrong with my car! Regarding the extra 340 miles that I did NOT put on my car, they just dismissed it, saying they had no proof that I did not drive it -or that someone else did not drive it. NOT TRUE!! I did NOT drive 440 miles, and neither did anyone else!! I asked them for a copy of their tests so I could see what they tested. They said it's "proprietary" and no one, not even the dealer or my insurance co. gets to see them!
I will never drive this car again, so I had it towed back to my dealer and I sent a certified letter to Jag Cars & Jag Credit that I want my lease immediately terminated, and my payment applied to a new Jaguar with a new lease.
They VEHEMENTLY REFUSE to terminate my lease even though I returned the car to the dealer!!!! Every day I get harassing phone calls from Jaguar Credit telling me I am behind on my lease payment and they will report me to the Credit Bureaus which will affect my credit for the next 7 years!
The Lemon Laws appear only to protect car manufacturers, not the consumer. Your car has to be in for the same repair 3 times before the Lemon Law applies. I didn't kill myself or anyone the first time, under the Lemon Law, I get 2 more tries!
Help! I am so frustrated! I don't know what to do! Maybe we need a Class Action Lawsuit. Please reply soon.
#11 of 56 Re: Jaguar XJ Series: Problems and Solutions [mylemon2]
Jun 06, 2006 (5:39 pm)
I know how you feel and I have filed a lawsuit against Jaguar and awaiting a judge in federal court to decide if I have a case against Jaguar because they claim that this problem does not exist. I also try to file a class action suit but it was denied because I didn't know anyone else with this problem. We need to figure out a way for us to communicate offline.