Last post on Mar 28, 2013 at 10:04 AM
You are in the Ford Escape Hybrid Maintenance & Repair
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Ford Escape Hybrid, Engine, SUV
#64 of 116 2008 hybrid escape electric water pump
Aug 12, 2010 (11:43 am)
I was on the highway when my car shut off without warning. I was 4 hours from home so found a dealer and it has been 2weeks without my car, they are waiting on a part under warranty for the electronic water pump. I had to rent a car which has cost me 650,00 and adding up daily. Ford won't reimburse me for the rental and when my car does get fixed I have to take off of work and drive 4 hours away to pick up my car. I have LOVED this car for 2 years but this has really made me think it is not a reliable vehicle. anyone else have this issue and how long did it take to get the part?
#65 of 116 Re: 2008 hybrid escape electric water pump [spintc]
Aug 12, 2010 (12:08 pm)
They had the part but it still cost me $900. I asked for the old pump back, took it apart and the ceramic impeller was broken in 3 pieces. I think this should be a recall issue. Also not covered under warranty (normal wear and tear?). The dealer also wanted me to pay $50 for a new air filter which I refused to buy. Insult to injury.
Everything else about the car is good but is this going to happen again?
#66 of 116 Re: 2008 hybrid escape electric water pump [spintc]
Aug 15, 2010 (8:12 pm)
If your car is under factory warranty and they can't fix it the same day, Ford warranty pays for a rental. Check your warranty guidelines booklet.
#67 of 116 Re: 2008 hybrid escape electric water pump [briano17]
Aug 15, 2010 (8:16 pm)
The pump has been redesigned, so it should not fail again. That price seems a little steep. It took me 30 minutes to replace mine and the part cost $250.
#68 of 116 Re: 2008 hybrid escape electric water pump [joad]
Aug 20, 2010 (10:39 am)
so how long did it take for the part to become available? i took our 2008 FEH in yesterday for this same problem and they told me there is no ETA for this piece (it's on back order). and in the mean time i am not supposed to drive my car in case of doing further damage. the red triangle with the exclamation mark came on july 31st and hasn't appeared again, but still they make me nervous telling me that i shouldn't drive it. BTW our car has a little over 71,000 miles on it and is covered by an extended warranty but can only have a rental car for 5 days covered with that warranty. with no ETA i am pretty much screwed!
#69 of 116 Re: 2008 hybrid escape electric water pump [jessika85]
Aug 20, 2010 (11:17 am)
I was lucky, only had to wait 1 day for the part, came from Edmonton. We drove about 50 km after the 'triangle of death' appeared, and finally it just shut off. We waited 5 minutes, restarted it and limped home another km. The dealer was able to tell us the maximum temperature that occurred (can't remember the value, but it was high). I asked if the motor/generator insulation was harmed by the high temp and they did not know. Can't they do a Megger (insulation breakdown) test? Thats what they do in heavy industry. Hope this does not happen again
#70 of 116 Re: 2008 hybrid escape electric water pump [briano17]
Aug 20, 2010 (6:17 pm)
With all of these costs that we're experiencing how about getting a class action lawsuit together? Any failure like this that leaves people stranded should have been a recall I believe. Does anyone have any experience in this area?
#71 of 116 Re: 2008 hybrid escape electric water pump [hevincali]
by pf_flyer HOST
Aug 21, 2010 (5:15 am)
I need to remind you that the forums cannot be used to organize legal actions. Any posts along those lines have to be removed. Rules of the road.
#72 of 116 Re: 2008 hybrid escape electric water pump [jessika85]
Aug 24, 2010 (7:44 am)
Mine failed 5 times then I did not have problem for 600 miles . Parked it in my garage and called my Ford dealer to order the part and I was informed that I was number 800 thats right 800 on the bakcorder list. That was two weeks ago and they still do not have it. I emailed Ford about this and they had the dealer contact me. Which did no good as I had already spoke to them. So having Ford belly up looks like it will not happen. NUMBER "800" ON THE BSCKORDER LIST..