Last post on May 10, 2012 at 11:04 AM
You are in the Mercury Mountaineer
What is this discussion about?
Mercury Mountaineer, SUV
#7 of 14 Re: 2004 Mountaineer, LEMON [callico]
Jun 04, 2008 (9:28 am)
I have the same vehicle but it is a V6. I am leasing it and it will be finished at the end of this month. I have the same problem with the hatch and the crack. I spoke to Ford but they were not very helpful. They told me that I am responsible for it.
The lease was for four years and of course the warranty is over. The crack surfaced this year. I am within the alotted miles. I work for a Ford dealer and they said it is common. Could you let me know if there is any bulliten put out by Ford saying this is a defect on their part. If so, how can I get a copy of it. I am frustated.
#8 of 14 Re: 2004 Mountaineer, LEMON [terrirose54]
Jun 04, 2008 (11:34 am)
What you are looking for is called a "Technical Service Bulletin" or TSB, it's what the manufacturer's issue to the dealers service departments whenever they become aware of a defect or recall etc. I believe that the first TSB for the hatch was released by Ford in Dec. of 05. They know KNOW this is a manufacturing problem. I suggest you go to the Ford website and contact Ford directly and tell them the name of the Dealership you are working with, see if that gets you anywhere. Knock on wood the last repair they did has held even though they put the lettering back on crooked, yes they did. I will never own another Ford, Lincoln, Mercury product and will not take my Mountaineer back to the dealer where we bought it.
I suggest you try to contact Ford directly as they are very aware that this issue exists with the 03-04 Mountaineers. There was also an actual recall on the transmission fluid in the 04's, since yours is a lease they probably already took care of that before you got it.
There is no way you should have to pay to have it fixed.
try this list
and here is another site with a lot of people complaining about the cracked lift gate
#9 of 14 My '04 Mountaineer's transmission is going out!
Sep 30, 2008 (10:36 am)
I did a search to find out how much a new transmission would cost for my '04 Mountaineer, which I bought used, only a year ago. Then came across this forum. The transmission is going out and I have also have a crack on the back window by the logo. I usually buy foreign cars. This is my first American built car and I am really disappointed, mostly that Lincoln Mercury will not stand behind their product and fix these issues. I am trying to figure out how I can trade it in and get a new vehicle without being upside down in my car note.
#10 of 14 DEFECTIVE MOUNTAINEER R/WINDOW
Oct 07, 2008 (4:58 pm)
My 2004 Mercury Mountaineer "DEFECTIVE" latch system on the rear window fell apart. My wife was in a Wall Mart parking lot with my 3 year old daughter after (just arriving). She walked to the rear of the car, and noticed the defective latch on the rear window then the window simultaneously exploded. Sounded like a gun shot. (Normally my daughter would be in a shopping cart right behind that window by that time, but for some odd reason on this day she was still strapped into her car seat.)
My wife sustained cuts, and tiny glass shards in her arm and face. When she got home I received cuts and abrasions helping her out of the truck and also getting things organized. We heard from the service, body /paint and rental part of the agency at HOLMAN LINCOLN MERCURY /MAPLE SHADE NJ that cars have been arriving with same repairs, and that service is trying to "hang" windows and "fit" windows for cars of similar make and model in an attempt to fit the defective latch system, and windows with suitable parts.
What does this mean? It means that Ford has an ongoing Liability, and problem with this model SUV that they have complaints piling up for. FORD/LINCOLN MERCURY are not NOTIFYING, paying for, taking responsibility for, dealing with the issue which is unconscionable, and grossly negligent. They took the better part of 3 weeks $650 in rental fees to fit my window which I have yet to pick up. I have a huge rental fee and a deductible, and FORD refused to cover any of my costs sighting my expired warranty as their excuse. It's taken 3 weeks because there was a Mountaineer ahead of us for 4 weeks with defective rear latch/window blown out, and an additional 3 defective windows that were already ordered. They could not order any more windows until FORD sat down with their Glass manufacturer to find out the real problem. They got clearance last Friday for our new batch of windows, and hung it all weekend. So this is what I am stuck paying for. Their unproven test run. Sound reasonable to anyone out there?
Now mind you they know that it is not my problem that they have cars piling up all over the place that they have to test fit with "their" defective parts. The dealership refers to FORD, and will not own up to their responsibility (on anything) where liability is concerned. They are acting like micro managed MORONS taking my calls referring me on, and having some receptionist double speak me in a circumlocutory fashion.
I reminded them that they have a documented liability issue with many cases from 2003 forward and no recall on my vin number, nor any others which more than places the onus back on them.The proof is right here on these web sites, and I have 20 or so pages like it. If the problem existed then they should have informed the public!
The Agency in Maple Shade NJ, and FORD are a disgrace and are so lucky that I did not sue them for the injury to my wife, and that my kid was not injured. I merely asked to walk away with no financial costs.
I am going to inform all of my neighbors and there are SO MANY POTENTIAL MOUNTAINEER VICTIMS out there. Remember guys, and Gals there is no recall, and this matter is of ongoing concern as the cars are still out there until FORD ACTS.- FORD has taken ZERO RESPONSIBILITY today. I am going to call news agencies, Any Media, and put a nice sign in my car window, and HOLMAN LINCOLN MERCURY will have them lined up for their gross over sight and stupidity.
#11 of 14 Re: 2004 Mountaineer, LEMON [callico]
Jan 28, 2009 (7:21 am)
I am having the same issue on a 2005 mountaineer.Cracked around the emblem.Called Ford they did nothing .Did You get any financial help?
#12 of 14 Re: 2004 Mountaineer, LEMON [roler]
Feb 05, 2009 (5:58 pm)
I just had my 04 cracked liftgate replaced on 12/30. The Ford Dealership only charged me $100 and they took care of the rest of the bill. I had a great relationship with the Mercury dealership that I bought it from and had all my maintenance work done there. They would have taken care of it for free but Unfortunetly they closed back in July. I bought a loaded Fusion V6 SEL from the Ford dealership which probably helped when I asked the GM there what he could do to help me out with the bill. If you haven't been taking your vehicle in for regular maintenance and have not developed a good relationship with a Service Advisor you may be out of luck.
#13 of 14 Problem when in reverse
Feb 08, 2009 (3:27 pm)
My wife has been telling me that every once in a while she will put our '04 Mountaineer AWD V8 in reverse to back out of our garage it will make a loud noise like you have just backed into something. I could never get the same thing until this afternoon. I went to back out and went about 4 feet and it made like a boom sound or it felt like the transmission locked up and it came to a sudden stop. It was as if I had shifted the transmission into park while I was moving without stopping first. I applied the brake and shifted it into drive and drove forward a couple of feet and back into reverse and it was fine. Is this a problem with the transmission, rear end, or possibly the parking brake after it sat in the garage engaged for two days?
#14 of 14 Re: 2004 Mountaineer, LEMON [callico]
May 10, 2012 (11:04 am)
I have had a problem within the last year with my 2003 mountaineer rear window which I think everyone should know about. After taking my wife shopping I unlocked my rear hatch window to put groceries in and the entire window shattered all around me sending the entire bottom frame with the wiper attached crashing to the ground. What happened was one of the side gas pistons seized causing the pad attached to the window glass to twist causing ithe glass to shatter. When I was having this problem repaired I was told that my insurance wasn't covering the replacement of the pistons which would cause the same problem if not replaced. So I paid out of pocket around 30 dollars each for 2 new pistons. I was informed that before winter sits in every year to spray the pistons with silicone and if I feel that the pistons are seizing even just a little to have them replaced immediately. As for the rattling I just started have the wiper cover come loose causing my hatch to not want to close properly. Put some glue to reattach it to the frame and it might stop your noise.