Last post on Nov 29, 2013 at 7:30 AM
You are in the Buick Rainier
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Buick Rainier, Auto Repair, SUV
#199 of 312 Loved my Rainier until now
Dec 01, 2011 (10:42 am)
I have owned a 2005 Buick Rainier for almost two years. I loved my SUV until a few months ago. In October I had to have the secondary air injection pump and valve replaced at a price of $732.99. I understand cars need to have things fixed so I was ok with that. This month the truck seems to not have as much power. It has a strong gas smell when I start it. Now the fuel sensor is off telling me I am empty after I have just filled up. I am being told I do not qualify for even 50% of the cost to be covered by GM because the mileage is just over 120k. What kind of recall only pays 50% to start with?
I was hoping to keep this truck for many years, or trade it in for an Enclave. I was very happy with the Rainier until I read all the posts in this forum and see the generic responses from the Buick rep apologizing and asking for the VIN number. Has anyone had a good experience with Buick after giving the rep your information?
#200 of 312 Re: Loved my Rainier until now [mrsmac116]
Dec 01, 2011 (11:30 am)
Sorry to hear your having problems with your Rainier too. Like you. I loved my Rainier until all the problems started! I as well had problems with my fuel sensor which, made me run out of gas and then I coudn't get it to start back up. Unfortunately to replace the sensor. You will need a whole new fuel system. It cost me about $400 and that wasn't thru a GM dealership. They're cost was alot more. My Rainier only had alittle over 60K and GM did say they would pay 50%, but only by a GM dealership and I already had it towed to my local mechanic and replaced by the time they contacted me back. Sorry to say, but be prepared for your mileage gauge to stop working too. Mine only works sometimes now. It just started that a couple of weeks ago. I'm also having problems with my AWD and my anti lock break light just came on : ( We've always bought GM products but...I'm not sure that's ever going to happen again? Oh and GM did keep in contact with me eventurally but...they we're no help finanically. Good luck!
#201 of 312 Re: Loved my Rainier until now [mrsmac116]
Dec 01, 2011 (11:43 am)
Good afternoon, mrsmac116,
Have you been working with Customer Assistance on the fuel pump issue you've described? If so, what is your Service Request number?
GM Customer Service
#202 of 312 Re: Vacuum sound [aussienut]
Dec 06, 2011 (11:13 am)
I had the same problem (it finally stopped and CEL came on). It's likely the air injection pump like mine. I just haven't taken the time to replace it but the noise is gone now that it finally crapped out entirely. I just have to find out where the darn thing is located under the hood........can't see it initially.
#203 of 312 Re: Loved my Rainier until now [gmcustsvcsarah]
Dec 21, 2011 (11:02 am)
I always see you and the other GM Customer Service reps posting the same thing. The funny thing is, neither you nor anyone at the GM dealerships ever really pony up when it is time to fix a problem that is due to poor quality. Why don't you save everyone the trouble and stop posting this stuff like you care. I don't know about anyone else, but GM pretending to care pisses me off even more.
list of repairs:
-windshield wiper motor
-speedometer does not work
-actuator went bad causing timing to be off
-engine coolant sensor went bad
-check engine light will not shut off
Never buy a GMC.
#204 of 312 Re: Loved my Rainier until now [dcraig09]
Dec 23, 2011 (5:14 am)
Good morning Dustin,
I am sorry if we've further upset you by our presence on Edmunds. Looking at the list of repairs you've put up, I understand that you're frustrated. Have all of these repairs been done at a dealership at your cost, and do you have a current concern with your vehicle? We can build up an assistance case if you were to email us more information about your situation.
GM Customer Service
#205 of 312 Re: Loved my Rainier until now [dcraig09]
Dec 23, 2011 (6:01 am)
Dustin, have you called the 800 # for Buick Cust Svc to complain??? I did it with my Rainier, and I did get results.
#206 of 312 Re: Speed Indicator [libre1]
Jan 02, 2012 (3:26 pm)
I have a '04 Ranier that is also having issues with speedo. I was told you could reset it with the key. That didn't work. I wasa told the same thing that I needed the whole cluster replaced. I told them only the speedo was nor working. But they said it all had to be replaced. This is the same company(gm) that said it would cost $45 to re-program my keyfob. I did it myself in 2 minutes.
Any help at all on the speedo issue. Maybe a silent recall. hhhmmmm
#207 of 312 Re: Speed Indicator [capnmorgan109]
Jan 02, 2012 (3:33 pm)
I know when I had my speedo go whacky, the fix was to replace the stepper motor, which was done by a garage. It's been fine ever since (4 years).
#208 of 312 Re: Speed Indicator [capnmorgan109]
Jan 02, 2012 (5:20 pm)
I had mine replaced a couple years ago under an aftermarket warranty. It cost me the 100$ deductible. The repair center told me they had to make a 900$ deposit to have the replacement cluster sent to them. They had the car for 4 or 5 days. Only the speedo was bad, but the whole cluster is how they sell it. The speedo is a very complicated hi tech expensive replacement for something that has been around for decades. bad design and even worse customer relations. I will never buy a GM again. They've had thousands of these fail on cars just out of warranty and if its a Ranier you're on your own. If you have a GPS hooked up you could get your speed from it. I dont know if you could get by inspection without a speedo though.